Showing results by narrator "Glenn Birney"
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Keeping the Edge
- Giving Customers the Service They Demand
- By: Dick Schaaf
- Narrated by: Glenn Birney
- Length: 11 hrs and 26 mins
What is a company's balance point between the demands of its customers and the profit expectations of its shareholders? In the era of "lean and mean" operations, is quality service still the key to a business's bottom line? To answer these corporate life-and-death questions, Dick Schaaf, a leading authority on the subject and coauthor of The Service Edge, goes back to the 101 companies he profiled in 1989 and reviews what has happened to them since.
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Regular price: $20.97