Showing results by author "Bill Price"

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    • The Best Service Is No Service

    • How to Liberate Your Customers from Customer Service
    • By: Bill Price, David Jaffe
    • Narrated by: Jim Bond
    • Length: 10 hrs and 12 mins
    • Abridged
    • Overall
      4 out of 5 stars 28
    • Performance
      4 out of 5 stars 14
    • Story
      4.5 out of 5 stars 14

    Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a "relationship" with your company's customer service department, or do they simply want to purchase your products or services so they can put them to use?

    • 1 out of 5 stars
    • Needs Editing

    • By Scot on 02-11-10

    Regular price: $25.87

    • Your Customer Rules!

    • Delivering the Me2B Experiences That Today's Customers Demand
    • By: Bill Price, David Jaffe
    • Narrated by: Steven Cooper
    • Length: 7 hrs and 4 mins
    • Unabridged
    • Overall
      4 out of 5 stars 4
    • Performance
      4 out of 5 stars 4
    • Story
      4 out of 5 stars 4

    Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips - and can influence the purchase decisions and behaviors of millions of others. With this comes a shift in the balance of power, and every company must come to terms with the fact that the customer is in control. Interacting with customers in the way they want is an essential business strategy and, in many industries, the key to business success.

    Regular price: $19.95