• Episode 389: Words that Win- Language Skills to Defuse Customer Complaints

  • May 16 2024
  • Length: 20 mins
  • Podcast

Episode 389: Words that Win- Language Skills to Defuse Customer Complaints By cover art

Episode 389: Words that Win- Language Skills to Defuse Customer Complaints

Listen for free

View show details

  • Summary

  • Ever wondered if a customer complaint could actually be the key to unlocking untapped potential in your pet business? The truth is that behind every complaint lies a valuable opportunity waiting to be discovered. This week, as we explore strategies to not only manage complaints but to leverage them as stepping stones toward service excellence. We'll explore real-life examples and practical strategies to handle complaints effectively, but also leverage them as catalysts for growth. From turning dissatisfied clients into loyal advocates to refining your service offerings based on customer feedback, you'll gain insights that can revolutionize the way you approach customer relations. Whether you're a seasoned entrepreneur or a newcomer to the pet industry, understanding how to navigate and capitalize on customer complaints is essential for building a resilient and successful business. If you've ever felt at a loss for words when dealing with an upset customer, or if timely responses have been your Achilles' heel, this is the episode for you.
    Show more Show less
Management Marketing Economics
Show more Show less

What listeners say about Episode 389: Words that Win- Language Skills to Defuse Customer Complaints

Average customer ratings

Reviews - Please select the tabs below to change the source of reviews.

Audible.com reviews

Amazon reviews
No Reviews are Available