• Bella In Your Business: Pet Industry Business Podcast

  • By: Bella Vasta
  • Podcast
Bella In Your Business: Pet Industry Business Podcast By cover art

Bella In Your Business: Pet Industry Business Podcast

By: Bella Vasta
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  • Summary

  • Learn about pet sitting industry business practices
    Copyright © 2023 Pet Sitting Business Coaching
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Episodes
  • Episode 390: Turning Feedback Into Customer Loyalty and Business Growth in your Pet Business

    Episode 390: Turning Feedback Into Customer Loyalty and Business Growth in your Pet Business
    May 23 2024
    Are you tired of cringing every time a customer complaint rolls in? What if I told you that these frustrations could be the key to your next big breakthrough? Welcome to this week's episode of Bella in Your Business, where we'll transform what seems like the worst part of business—customer complaints—into your greatest asset. Dive in as we unlock the secrets to not only handling but embracing customer complaints to fuel innovation and growth. Building on our previous chats in Episodes #388 and #389, today’s focus shifts to using these uncomfortable moments to refine your approach and enhance customer satisfaction. Discover strategic methods to analyze and systematize feedback, identifying patterns that might just be the lightbulb moments you’ve been missing. We’re talking less anxiety, more action, and a streamlined process that turns upset customers into valued partners in your business’s journey. Ready to turn the tide on customer feedback? Listen now and learn how every complaint is a step toward refinement and operational excellence. This is your moment to flip the script and make those challenges the driving force behind your success—let's get started!
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    23 mins
  • Episode 389: Words that Win- Language Skills to Defuse Customer Complaints

    Episode 389: Words that Win- Language Skills to Defuse Customer Complaints
    May 16 2024
    Ever wondered if a customer complaint could actually be the key to unlocking untapped potential in your pet business? The truth is that behind every complaint lies a valuable opportunity waiting to be discovered. This week, as we explore strategies to not only manage complaints but to leverage them as stepping stones toward service excellence. We'll explore real-life examples and practical strategies to handle complaints effectively, but also leverage them as catalysts for growth. From turning dissatisfied clients into loyal advocates to refining your service offerings based on customer feedback, you'll gain insights that can revolutionize the way you approach customer relations. Whether you're a seasoned entrepreneur or a newcomer to the pet industry, understanding how to navigate and capitalize on customer complaints is essential for building a resilient and successful business. If you've ever felt at a loss for words when dealing with an upset customer, or if timely responses have been your Achilles' heel, this is the episode for you.
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    20 mins
  • Episode 388: Managing Emotional Reactions to Customer Complaints in Pet Businesses

    Episode 388: Managing Emotional Reactions to Customer Complaints in Pet Businesses
    May 9 2024
    Have you ever faced a day that spiraled out of control despite your best efforts? Maybe it was due to a misunderstanding with a client about their pet's needs or an unexpected hiccup in your scheduling. We know it happens to the best of us, and that's exactly why this episode is crucial. We're going to show you exactly how to turn the tide, enabling these road bumps to set you apart in this competitive market. But first, we are going to address the feeling we all have when our unhealed trauma comes up from "being in trouble." Handling customer complaints in the pet-sitting business isn't just about damage control—It's a skill that has the potential to reshape your professional trajectory and solidify your standing as a respected leader in your field. It is acknowledging the personal growth journey that it gives us the opportunity to go down. Today, we’re breaking down those barriers and turning customer complaints into stepping stones toward unparalleled success.
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    21 mins
Management Marketing Economics
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