In today's episode, Eric and Jake have the pleasure of interviewing Scarlett Nolen, the president of Truly Nolen of America. Scarlett discusses the significance of intentional culture in companies, emphasizing the need for proactive discussions and actions to shape a positive work environment. Scarlett also talks about the challenges and benefits of working in a family business, highlighting the importance of defining success, and the evolving priorities of different generations in the workforce.

Topics include:
Introduction (0:00)
Importance of Culture in Pest Control Companies (5:30)
Family Systems (7:32)
Family business dynamics (17:33)
Tips for Successful Family-Run Businesses (22:30)
Defining Success and Business Partnerships (29:33)
Evolution of Workforce Generations and Culture (32:30)

In today's episode, Eric and Jake have the pleasure of welcoming back Cameron Bawden a serial entrepreneur and the owner of Hype Farm Premium Home Services, which oversees several successful brands including Green Mango Pest Control. Cameron shares valuable insights on how he has significantly improved his company's profit margins and strengthened its culture. In addition, Cameron discusses effective strategies for scaling his business while maintaining a strong company culture and high operational standards.

Topics Include:
Introduction (0:00)
Importance of data integrity(4:43)
Sharing vision with employees(8:51)
Company-wide monthly meetings (13:33)
Company culture and training techniques (15:10)
The role of auditors (20:40)
Sharing financial numbers with your team (29:46)
Abundance mindset (38:00)

In today's special Memorial Day episode, Eric and Jake welcome Matt Thompson, owner and CEO of BugPro Pest Control. Matt shares his inspiring journey from being an Airborne Ranger in the United States Army to unexpectedly finding a fulfilling career in pest control. His military background not only instilled a strong sense of discipline and integrity but also deeply influenced his business philosophy. Matt emphasizes the importance of trust, both in the military and in pest control, highlighting how his commitment to honesty and quality service has helped build lasting relationships with his clients.Topics include:
Introduction (0:00)
Guest Introduction: Matt Thompson (2:37)
Military skills applied in pest control (9:45)
Finding Purpose (13:50)
Unexpected journeys into pest control (17:28)
Integrity in Pest Control (21:42)
Building trust with transparency (25:15)
Building Customer Relationships (28:27)
Trust and performance in teams (34:10)

In today's episode, Eric and Jake had the pleasure of welcoming back Colton Gonzalez and Eric Salgado with Firehouse Pest Control. These returning guests shared valuable insights into their journey from firefighting to pest control, emphasizing the importance of integrity and customer service in their business model. In addition, by establishing a system where technicians were incentivized for their sales performance and customer service, they motivated their team members to excel in their roles and contribute to the company's success.

Topics Include:
Introduction and Sponsor Mention (0:00)
Guest Introduction: Colton Gonzalez and Eric Salgado (3:04)
Transition from Firefighting to Pest Control (10:20)
Business Growth and Focus Areas (14:15)
Enhancing Company Culture and Employee Incentives (19:36)
Simplifying Processes for Technicians to Boost Sales (25:25)
Reflecting on Company Improvements and Future Plans (31:01)

Storytelling is a powerful tool that can be used to build connections and trust with customers, clients, and employees. In today's episode, Eric and Jake welcome Shane Mantz, the regional operations manager at Magna Pest Solutions. Shane discusses the importance of creating a strong brand identity based on core values. In addition, by understanding what is important to you as an individual or organization, you can develop a brand identity that reflects those values and resonates with your target audience.

Introduction (0:00)

Connecting storytelling with business growth (5:38)

Importance of brand identity and storytelling (10:20)

Conveying brand identity through consistency (14:20)

AI and creativity (18:55)

Connecting with customers on an authentic level (21:34)

Brand identity in hiring process (28:18)

In today’s episode, Eric and Jake welcome Dennis Kuchta, founder and CEO of Wise House Environmental Services in South Florida. Dennis sheds light on the struggles many business owners encounter in attracting individuals with a strong work ethic and commitment to their roles. He also expresses his concerns about not wanting to sacrifice customer care for rapid growth, as he values his clients and wants to provide them with the best service possible.

Topics include:

Introduction (0:00)
A PCO turned recording artist (1:22)
Scaling a pest control business (5:00)
Quality versus size of companies (8:47)
Leadership and technical skills (15:36)
Finding the right roles (16:46)
Hiring dedicated employees (25:27)
Podcasts and books motivation (33:27)
New Bug Bux Song (36:00)

In today's episode, Eric and Jake had the pleasure of speaking with the dynamic husband and wife duo, Rian and Noelle Goins, owners of Get Goins Pest Control in Los Angeles. They share their incredible journey from inheriting a small client list to building a thriving business through the power of social media and referrals. The Goins couple is not only making waves in the pest control industry but also leaving a significant impact on their community through their non-profit organization, Keep It Goins Foundation. They've been involved in legislative efforts and are active members of the pest control community, advocating for the industry and giving back in meaningful ways.

Topics Include:
Introduction (0:00)
Guest Introduction: Rian and Noelle Goins (1:50)
How Get Goins Pest Control Started (7:02)
Growth Through Social Media and Referrals (12:43)
Authenticity in Business and Social Media (15:20)
Keep It Goins Foundation Origin (21:00)
The Impact of Keep It Goins Foundation (27:10)
Partners and Supporters of Keep It Goins Foundation (31:36)
Changing the World Through Pest Control (41:06)
https://getgoinspestcontrol.com/

Building a pest control company should align with personal goals, not just financial gain. In today's episode, Eric and Jake welcome Casey Jones, owner of Hydra Pest Control. Casey emphasizes the importance of starting a business with the end goal in mind and focusing on creating a company that aligns with personal values and long-term goals. He shares the journey that led him from various industries to the pest control industry, driven by a desire to provide for his family and contribute positively to his community.

Topics include:
Introduction (0:00)
Guest Introduction: Casey Jones from Hydra Pest (2:53)
Branding and Company Growth (6:08)
Expanding Service Offerings in a Small Market (8:49)
The Importance of Accountability in Business (13:38)
Growth Strategies for Small Market PCOs (17:26)
Building a Company to Sell vs. Not to Sell (21:10)
The Value of Time and Family in Business (24:41)
Starting with the End Goal in Mind (27:45)
The Concept of Time Freedom (31:26)