• Beyond The Brand - Secrets To Securing Lifelong Customers

  • May 8 2024
  • Length: 20 mins
  • Podcast

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Beyond The Brand - Secrets To Securing Lifelong Customers

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  • Summary

  • It all started with a malfunctioning garage door opener, a desperate call for help, and two vastly different experiences that revealed invaluable insights into customer service, branding, and how we treat our clients.

    What You'll Discover:

    🛠️ 02:01 - Understanding Your Customers' Mindset: The importance of considering your clients’ emotional state during stressful situations.

    📞 06:04 - Free Troubleshooting Builds Trust: How one company used free phone support to gain my trust and secure my loyalty.

    💸 11:50 - Honesty Over Short-Term Profit: Why being truthful with prospects about their real needs can be a long-term brand builder.

    🐑 12:15 - Don't Shave the Sheep: How treating clients fairly and meeting their needs leads to lasting relationships and referrals.

    Discover how a PhD-level crash course in garage door issues taught me some unforgettable customer service lessons you can apply directly to your business!


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