-
Uncommon Service
- How to Win by Putting Customers at the Core of Your Business
- Narrated by: Eliza Foss
- Length: 6 hrs and 52 mins
- Categories: Business & Careers, Management & Leadership
Add to Cart failed.
Add to Wish List failed.
Remove from wishlist failed.
Adding to library failed
Follow podcast failed
Unfollow podcast failed
Audible Premium Plus
$14.95 a month
Buy for $20.99
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
Listeners also enjoyed...
-
Unleashed
- The Unapologetic Leader's Guide to Empowering Everyone Around You
- By: Frances Frei, Anne Morriss
- Narrated by: Eliza Foss
- Length: 6 hrs and 13 mins
- Unabridged
-
Overall4.5 out of 5 stars 55
-
Performance4.5 out of 5 stars 47
-
Story4.5 out of 5 stars 46
Leadership isn't easy. It takes grit, courage, and vision, among other things, that can be hard to come by on your toughest days. When leaders and aspiring leaders seek out advice, they're often told to try harder. Dig deeper. Look in the mirror and own your natural-born strengths and fix any real or perceived career-limiting deficiencies. Frances Frei and Anne Morriss offer a different worldview. They argue that this popular leadership advice glosses over the most important thing you do as a leader: build others up. Leadership isn't about you.
-
5 out of 5 stars
-
An inspiring book to innovate with conscious leadership
- By Veronica Monroy on 06-26-20
By: Frances Frei, and others
-
Humanocracy
- Creating Organizations as Amazing as the People Inside Them
- By: Gary Hamel, Michele Zanini
- Narrated by: Graham Halstead
- Length: 11 hrs and 14 mins
- Unabridged
-
Overall4.5 out of 5 stars 51
-
Performance4.5 out of 5 stars 44
-
Story4.5 out of 5 stars 43
In a world of unrelenting change and unprecedented challenges, we need organizations that are resilient and daring. Unfortunately, most organizations, overburdened by bureaucracy, are sluggish and timid. In Humanocracy, Gary Hamel and Michele Zanini make a passionate, data-driven argument for excising bureaucracy and replacing it with something better. Drawing on more than a decade of research and packed with practical examples, Humanocracy lays out a detailed blueprint for creating organizations that are as inspired and ingenious as the human beings inside them.
-
5 out of 5 stars
-
???
- By Irina on 12-26-20
By: Gary Hamel, and others
-
Scaling Up
- How a Few Companies Make It...and Why the Rest Don't, Rockefeller Habits 2.0
- By: Verne Harnish
- Narrated by: Spencer Cannon
- Length: 8 hrs and 49 mins
- Unabridged
-
Overall4.5 out of 5 stars 1,779
-
Performance4.5 out of 5 stars 1,499
-
Story4.5 out of 5 stars 1,491
It's been over a decade since Verne Harnish's best-selling book Mastering the Rockefeller Habits was first released. Scaling Up: How a Few Companies Make It...and Why the Rest Don't is the first major revision of this business classic. In Scaling Up, Harnish and his team share practical tools and techniques for building an industry-dominating business.
-
4 out of 5 stars
-
It's good – but mostly for large companies
- By Oliver Nielsen on 11-20-16
By: Verne Harnish
-
Built to Last
- Successful Habits of Visionary Companies (Good to Great, Book 2)
- By: Jim Collins
- Narrated by: Jim Collins, Jerry I. Porras
- Length: 6 hrs and 16 mins
- Abridged
-
Overall4.5 out of 5 stars 408
-
Performance5 out of 5 stars 351
-
Story4.5 out of 5 stars 351
Filled with hundreds of specific examples and organized into a coherent framework of practical concepts that can be applied by managers and entrepreneurs at all levels, Built to Last provides a master blueprint for building organizations that will prosper long into the 21st century and beyond.
-
1 out of 5 stars
-
Worst audio book doesn’t even read the book
- By Bob on 07-20-20
By: Jim Collins
-
The Customer-Funded Business
- Start, Finance, or Grow Your Company with Your Customers' Cash
- By: John Mullins PhD
- Narrated by: James Conlan
- Length: 7 hrs and 37 mins
- Unabridged
-
Overall4 out of 5 stars 94
-
Performance4.5 out of 5 stars 84
-
Story4 out of 5 stars 85
Who needs investors? More than two generations ago, the venture capital community - VCs, business angels, incubators and others - convinced the entrepreneurial world that writing business plans and raising venture capital constituted the twin centerpieces of entrepreneurial endeavor. They did so for good reasons: the sometimes astonishing returns they've delivered to their investors and the astonishingly large companies that their ecosystem has created.
-
2 out of 5 stars
-
Too much repitition
- By Renato Ignacio on 01-01-18
By: John Mullins PhD
-
The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- By: Matthew Dixon, Nick Toman, Rick DeLisi
- Narrated by: Matthew Dixon, Nick Toman, Rick DeLisi
- Length: 6 hrs and 37 mins
- Unabridged
-
Overall4.5 out of 5 stars 29
-
Performance4.5 out of 5 stars 28
-
Story4.5 out of 5 stars 27
In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty - with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty.
-
5 out of 5 stars
-
Must read and implement!!!!
- By Will Becky on 12-31-20
By: Matthew Dixon, and others
-
Unleashed
- The Unapologetic Leader's Guide to Empowering Everyone Around You
- By: Frances Frei, Anne Morriss
- Narrated by: Eliza Foss
- Length: 6 hrs and 13 mins
- Unabridged
-
Overall4.5 out of 5 stars 55
-
Performance4.5 out of 5 stars 47
-
Story4.5 out of 5 stars 46
Leadership isn't easy. It takes grit, courage, and vision, among other things, that can be hard to come by on your toughest days. When leaders and aspiring leaders seek out advice, they're often told to try harder. Dig deeper. Look in the mirror and own your natural-born strengths and fix any real or perceived career-limiting deficiencies. Frances Frei and Anne Morriss offer a different worldview. They argue that this popular leadership advice glosses over the most important thing you do as a leader: build others up. Leadership isn't about you.
-
5 out of 5 stars
-
An inspiring book to innovate with conscious leadership
- By Veronica Monroy on 06-26-20
By: Frances Frei, and others
-
Humanocracy
- Creating Organizations as Amazing as the People Inside Them
- By: Gary Hamel, Michele Zanini
- Narrated by: Graham Halstead
- Length: 11 hrs and 14 mins
- Unabridged
-
Overall4.5 out of 5 stars 51
-
Performance4.5 out of 5 stars 44
-
Story4.5 out of 5 stars 43
In a world of unrelenting change and unprecedented challenges, we need organizations that are resilient and daring. Unfortunately, most organizations, overburdened by bureaucracy, are sluggish and timid. In Humanocracy, Gary Hamel and Michele Zanini make a passionate, data-driven argument for excising bureaucracy and replacing it with something better. Drawing on more than a decade of research and packed with practical examples, Humanocracy lays out a detailed blueprint for creating organizations that are as inspired and ingenious as the human beings inside them.
-
5 out of 5 stars
-
???
- By Irina on 12-26-20
By: Gary Hamel, and others
-
Scaling Up
- How a Few Companies Make It...and Why the Rest Don't, Rockefeller Habits 2.0
- By: Verne Harnish
- Narrated by: Spencer Cannon
- Length: 8 hrs and 49 mins
- Unabridged
-
Overall4.5 out of 5 stars 1,779
-
Performance4.5 out of 5 stars 1,499
-
Story4.5 out of 5 stars 1,491
It's been over a decade since Verne Harnish's best-selling book Mastering the Rockefeller Habits was first released. Scaling Up: How a Few Companies Make It...and Why the Rest Don't is the first major revision of this business classic. In Scaling Up, Harnish and his team share practical tools and techniques for building an industry-dominating business.
-
4 out of 5 stars
-
It's good – but mostly for large companies
- By Oliver Nielsen on 11-20-16
By: Verne Harnish
-
Built to Last
- Successful Habits of Visionary Companies (Good to Great, Book 2)
- By: Jim Collins
- Narrated by: Jim Collins, Jerry I. Porras
- Length: 6 hrs and 16 mins
- Abridged
-
Overall4.5 out of 5 stars 408
-
Performance5 out of 5 stars 351
-
Story4.5 out of 5 stars 351
Filled with hundreds of specific examples and organized into a coherent framework of practical concepts that can be applied by managers and entrepreneurs at all levels, Built to Last provides a master blueprint for building organizations that will prosper long into the 21st century and beyond.
-
1 out of 5 stars
-
Worst audio book doesn’t even read the book
- By Bob on 07-20-20
By: Jim Collins
-
The Customer-Funded Business
- Start, Finance, or Grow Your Company with Your Customers' Cash
- By: John Mullins PhD
- Narrated by: James Conlan
- Length: 7 hrs and 37 mins
- Unabridged
-
Overall4 out of 5 stars 94
-
Performance4.5 out of 5 stars 84
-
Story4 out of 5 stars 85
Who needs investors? More than two generations ago, the venture capital community - VCs, business angels, incubators and others - convinced the entrepreneurial world that writing business plans and raising venture capital constituted the twin centerpieces of entrepreneurial endeavor. They did so for good reasons: the sometimes astonishing returns they've delivered to their investors and the astonishingly large companies that their ecosystem has created.
-
2 out of 5 stars
-
Too much repitition
- By Renato Ignacio on 01-01-18
By: John Mullins PhD
-
The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- By: Matthew Dixon, Nick Toman, Rick DeLisi
- Narrated by: Matthew Dixon, Nick Toman, Rick DeLisi
- Length: 6 hrs and 37 mins
- Unabridged
-
Overall4.5 out of 5 stars 29
-
Performance4.5 out of 5 stars 28
-
Story4.5 out of 5 stars 27
In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty - with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty.
-
5 out of 5 stars
-
Must read and implement!!!!
- By Will Becky on 12-31-20
By: Matthew Dixon, and others
-
Hug Your Haters
- How to Embrace Complaints and Keep Your Customers
- By: Jay Baer
- Narrated by: Jay Baer
- Length: 5 hrs and 36 mins
- Unabridged
-
Overall4.5 out of 5 stars 185
-
Performance4.5 out of 5 stars 158
-
Story4.5 out of 5 stars 158
Technology has evaporated the barriers of complaint. With smartphones and always-on Internet access, consumers complain more often and across more channels, many of them public. This requires a completely new system for instantly finding, evaluating, and addressing these complaints. Jay Baer and Edison Research conducted a landmark study of more than 2,000 consumers and found that not all complainers ("haters") are created equal.
-
5 out of 5 stars
-
Jay practices what he preachs
- By C.C. on 01-06-17
By: Jay Baer
-
The Four Things a Service Business Must Get Right (Harvard Business Review)
- By: Frances X. Frei
- Narrated by: Todd Mundt
- Length: 39 mins
- Unabridged
-
Overall4 out of 5 stars 137
-
Performance4 out of 5 stars 98
-
Story4 out of 5 stars 96
An extensive study of the world's best service companies reveals the principles on which they're built. From the April 2008 issue of Harvard Business Review.
-
1 out of 5 stars
-
Unimpressive
- By Amazon Customer on 04-16-15
By: Frances X. Frei
-
Who Not How
- The Formula to Achieve Bigger Goals Through Accelerating Teamwork
- By: Dan Sullivan, Dr. Benjamin Hardy
- Narrated by: Dr. Benjamin Hardy
- Length: 5 hrs and 24 mins
- Unabridged
-
Overall4.5 out of 5 stars 256
-
Performance4.5 out of 5 stars 219
-
Story4.5 out of 5 stars 217
The world's foremost entrepreneurial coach shows you how to make a mindset shift that opens the door to explosive growth and limitless possibility - in your business and your life.
-
5 out of 5 stars
-
Leadership practical!
- By andy hough on 10-25-20
By: Dan Sullivan, and others
-
Banish Sloppiness
- How I Fell in Love with Precision While Working in Japan
- By: Paul A. Akers
- Narrated by: Paul A. Akers
- Length: 2 hrs and 43 mins
- Unabridged
-
Overall5 out of 5 stars 30
-
Performance5 out of 5 stars 30
-
Story4.5 out of 5 stars 30
Listen to this audiobook to learn how precision in the workplace helps eliminate waste and produces higher quality.
-
5 out of 5 stars
-
2nd best
- By Anonymous User on 04-06-20
By: Paul A. Akers
-
Turning the Flywheel
- A Monograph to Accompany Good to Great
- By: Jim Collins
- Narrated by: Jim Collins
- Length: 1 hr and 47 mins
- Unabridged
-
Overall4.5 out of 5 stars 448
-
Performance4.5 out of 5 stars 384
-
Story4.5 out of 5 stars 383
A companion guide to the number one best-selling Good to Great, focused on implementation of the flywheel concept, one of Jim Collins’ most memorable ideas that has been used across industries and the social sectors and with start-ups.
-
1 out of 5 stars
-
Make the Graphics Available to Audible
- By Kurtizz on 03-27-19
By: Jim Collins
-
3HAG WAY
- The Strategic Execution System That Ensures Your Strategy Is Not a Wild-Ass-Guess!
- By: Shannon Byrne Susko
- Narrated by: Shannon Byrne Susko
- Length: 4 hrs and 40 mins
- Unabridged
-
Overall4.5 out of 5 stars 21
-
Performance4.5 out of 5 stars 18
-
Story4.5 out of 5 stars 17
Every company needs a 3HAG - a three-year highly achievable goal! The 3HAG way is a prescriptive framework that takes the guessing out of your strategy and ensures you and your whole team are confident in where you are going. You’ll find step-by-step instructions to gut out your first 3HAG while building the confidence required to execute with speed toward your goals.
-
5 out of 5 stars
-
Full of excellent take away value
- By e on 06-20-18
-
Built to Sell
- Creating a Business That Can Thrive Without You
- By: John Warrillow
- Narrated by: Erik Synnestvedt
- Length: 4 hrs and 24 mins
- Unabridged
-
Overall4.5 out of 5 stars 1,666
-
Performance4 out of 5 stars 1,428
-
Story4.5 out of 5 stars 1,425
A business parable about how to create a start-up that won't trap you when you want to sell it. According to John Warrillow, the number one mistake entrepreneurs make is to build a business that relies too heavily on them. Thus, when the time comes to sell, buyers aren't confident that the company-even if it's profitable-can stand on its own. To illustrate this, Warrillow introduces us to a fictional small business owner named Alex who is struggling to sell his advertising agency.
-
4 out of 5 stars
-
Good content, Very bad narration
- By M. Muin on 05-23-12
By: John Warrillow
-
2 Second Lean
- How to Grow People and Build a Fun Lean Culture at Work & at Home, 3rd Edition
- By: Paul A. Akers
- Narrated by: Paul A. Akers
- Length: 4 hrs and 29 mins
- Unabridged
-
Overall4.5 out of 5 stars 494
-
Performance4.5 out of 5 stars 444
-
Story4.5 out of 5 stars 444
2 Second Lean will flip your world right-side up. It's a practical way to improve your life every day by making a simple two-second improvement. Join author, business expert, radio show host, and international speaker Paul A Akers, as he takes you on a LEAN journey that will transform every aspect your life - from your home to the office.
-
5 out of 5 stars
-
I Listened To This Straight Thru!
- By Steve C Stutz on 08-06-15
By: Paul A. Akers
-
Mastering the Rockefeller Habits
- What You Must Do to Increase the Value of Your Growing Firm
- By: Verne Harnish
- Narrated by: Verne Harnish
- Length: 4 hrs and 2 mins
- Unabridged
-
Overall4.5 out of 5 stars 254
-
Performance4.5 out of 5 stars 212
-
Story4.5 out of 5 stars 211
What are the underlying handful of fundamentals that haven't changed for over a hundred years? From Harnish's famous "One-Page Strategic Plan" to his concise outline of eight practical actions you can take to strengthen your culture, this book is a compilation of best practices adapted from some of the best-run firms on the planet. Included is an instructive chapter co-authored by Rich Russakoff, revealing winning tactics to get banks to finance your business.
-
4 out of 5 stars
-
Academic look at business
- By Keith Harris on 05-16-17
By: Verne Harnish
-
Excellence Wins
- A No-Nonsense Guide to Becoming the Best in a World of Compromise
- By: Horst Schulze, Dean Merrill - contributor
- Narrated by: Michael Wagner
- Length: 5 hrs
- Unabridged
-
Overall5 out of 5 stars 860
-
Performance5 out of 5 stars 757
-
Story5 out of 5 stars 753
CEOs. Leaders without titles. Startups. Corporations. For-profits. Nonprofits. It doesn't matter who you are or what you do - you want to become the best. You want to win, every time. Horst Schulze knows how to win. In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific 50-year career.
-
5 out of 5 stars
-
Challenging and Inspiring
- By Kim R. on 09-25-19
By: Horst Schulze, and others
-
No Rules Rules
- Netflix and the Culture of Reinvention
- By: Reed Hastings, Erin Meyer
- Narrated by: Jason Culp, Allyson Ryan
- Length: 9 hrs and 42 mins
- Unabridged
-
Overall4.5 out of 5 stars 976
-
Performance4.5 out of 5 stars 811
-
Story4.5 out of 5 stars 813
Here for the first time, Hastings and Erin Meyer, best-selling author of The Culture Map and one of the world's most influential business thinkers, dive deep into the controversial philosophies at the heart of the Netflix psyche, which have generated results that are the envy of the business world. Drawing on hundreds of interviews with current and past Netflix employees from around the globe and never-before-told stories of trial and error from his own career, No Rules Rules is the full, fascinating, and untold story of a unique company making its mark on the world.
-
3 out of 5 stars
-
Infomercial for Netflix
- By Srikanth Raju on 11-01-20
By: Reed Hastings, and others
-
Hyper Sales Growth
- Street-Proven Systems & Processes. How to Grow Quickly & Profitably
- By: Jack Daly
- Narrated by: Jack Daly
- Length: 5 hrs and 20 mins
- Unabridged
-
Overall4.5 out of 5 stars 249
-
Performance4.5 out of 5 stars 208
-
Story4.5 out of 5 stars 208
Jack Daly is an international expert in sales and sales management, bringing 30 plus years of field proven experience from a starting base with CPA firm Arthur Andersen to the CEO level of several national companies. The thrust here is creating an environment in your business where your employees don’t begrudgingly come into work, but rather are excited to be working at your company. If we get the culture right, everything else in our business will be easier. If we don’t get it right, all else will be hard.
-
1 out of 5 stars
-
5 Hours Of My Life I'll Never Get Back
- By Jay Friedman on 05-05-15
By: Jack Daly
Publisher's Summary
Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance - for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship.
In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes.
The authors reveal a transformed view of service, presenting an operating model built on tough choices organizations must make:
- How do customers define “excellence” in your offering? Is it convenience? Friendliness? Flexible choices? Price?
- How will you get paid for that excellence? Will you charge customers more? Get them to handle more service tasks themselves?
- How will you empower your employees to deliver excellence? What will your recruiting, selection, training, and job design practices look like? What about your organizational culture?
- How will you get your customers to behave? For example, what do you need to do to get them to treat your employees with respect? Do you need to make it easier for them to use new technology?
Practical and engaging, Uncommon Service makes a powerful case for a new and systematic approach to service as a means of boosting productivity, profitability, and competitive advantage.
More from the same
What listeners say about Uncommon Service
Reviews - Please select the tabs below to change the source of reviews.
-
Overall2 out of 5 stars
-
Performance1 out of 5 stars
-
Story2 out of 5 stars
- Dave-GRMI
- 12-26-20
1/2 half of the book has good ideas - narrator is a huge drawback
The first half of the book had a couple good ideas for the service industry business. But then the book just rambles on about Zappos. Information is dated - when the author talks about how bad of an idea self checkout is at the grocery store, I was about to end the book. Looking back, that would have been an ideal spot to stop. The narrator would be a great fiction reader. Way too much voice inflection and far too much emphasis on too many points. When you emphasize everything, you emphasize nothing.