The KPI Cafe  By  cover art

The KPI Cafe

By: Reunion Marketing
  • Summary

  • The KPI Cafe began as an endeavor to help automotive dealers understand the strategies, tactics, best practices, and nuances of digital marketing. It evolved into robust conversations with experts across the full spectrum of topics for automotive retail staff: leadership, finance, sales, SEO, SEM, social media, video, culture, and much more. You'll find a trove of actionable insights that can drive important -- and sometimes systemic -- change in how you approach the various aspects of your business. In addition, you can also learn about the journey some people have made in automotive retail from jockey to BDC Directors or from the sales floor to ownership or other unique paths to success. Host Dane Saville, a Co-founder of and Brand and Public Relations Manager for Reunion Marketing, brings a healthy dose of enthusiasm, vigor, and passion for getting the message out that can genuinely help your dealership. He summons his past as a professional wrestler to transfer the excitement through the microphone that some of his colleagues have described as "one of the best voices for radio."
    © 2024 The KPI Cafe
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Episodes
  • Getting Context: The Modern Customer Journey and How to Reach Them w/ Albert Thompson
    Aug 17 2022

    The marketing world has been changing at a blistering pace. There are privacy updates that have reduced targeting and audience capabilities, the deprecation of the cookie, new advertising entrants, changes to current platforms, and so much more that you have to contend with in order to market effectively. Things will only become more complex just as the customer journey has these past few years (expedited by COVID-19).

    In this KPI Cafe, DrivenIQ's CEO Albert Thompson provides a full view of what customers are doing, better ways to market to them, and more context around the value and source of data. You'll have food for thought on how to future-proof your marketing efforts powered by reliable information that you own.

    In addition to the primary interview, Charisma! Communication's Laurie Halter is back to dive into "What's Going on in Auto?".

    If you have any thoughts or questions, please reach out to host Dane Saville at dane@reunionmarketing.com to join the conversation.

    As always, please subscribe to the KPI Cafe on your favorite podcast platform!

    Here's what you can expect from today's episode:

    Opening Comments

    What's Going on in Auto? w/ Laurie Halter

    Introducing DrivenIQ's Albert Thompson

    Albert's Automotive Origin Story

    What Today's Buyer Journey Looks Like

    • COVID Transitions
    • Rinse and Repeat Actions
    • Research Intenders

    How Can We Market Better to Today's Buyer?

    • Top-of-Mind: The Journey
    • Data Protection
    • "My Data"
    • Outreach vs. In-reach
    • Custom Audiences
    • "Digital Up"

    Insights on Customer and Contextual Journey

    • Hyper-Segmentation
    • People-Based
    • Loyalty

    The Starting Point for Dealers

    How to Find a Reliable Data Partner

    • Asset
    • Rights

    Last Insights or Tips for Future-Proofing Marketing

    To Learn More About Albert and DrivenIQ
     
    Previewing Next Week's Episode

    Looking for an award-winning digital marketing agency partner? At Reunion Marketing, we offer boutique-style services in SEO, SEM, and Social Media that have origins from our founder's work at a 33-store automotive group's marketing department. Reach out to our host Dane Saville at dane@reunionmarketing.com to set up a demo today.

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    37 mins
  • Healthcheck: Getting the Pulse of Automotive Retail w/ Paul J. Daly and Kyle Mountsier
    Aug 10 2022

    The past few years have heralded major changes in automotive retail: direct-to-consumer models and new entrants, EVs, supply constraints, GA4, and, of course, a pandemic, are a few of the myriad things to navigate. It's important to take a moment to reflect on the good that has come out of it, including both what good has already happened and what good lies on the horizon.

    In this KPI Cafe, Automotive State of the Union's (ASOTU) Paul J. Daly and Kyle Mountsier dive into these changes -- past, present, and future -- to get you excited about how adaptable automotive retail is and how much more incredible it can be if it meets the moment.

    In addition to the primary interview, host Dane Saville also dives into "What's Going on in Auto?".

    If you have any thoughts or questions, please reach out to host Dane Saville at dane@reunionmarketing.com to join the conversation.

    As always, please subscribe to the KPI Cafe on your favorite podcast platform!

    Here's what you can expect from today's episode:

    Opening of the Show

    Used Car Marketing E-Book Offer (
    Located Here)

    Some Conversation and Context

    What's Going in Auto? w/ Yours Truly

    Introducing Paul Daly and Kyle Mountsier

    What Exciting Changes in Automotive Retail Has Paul Seen?

    • Coming Together
    • Solutions


    What Excites Kyle Most About Automotive's Future?

    • Energy and Enthusiasm
    • Pop Culture
    • Customer / Employee Experience


    How Will Dealers Meet the Moment?

    • Mass Consolidation


    Dealership Experience / Random Pronunciation Challenge

    • Xvetriaus
    • L-A
    • 5-10-Year Prognostication
    • Experiential
    • Audi Center Example
    • Interactivity
    • Service Experience
    • Patrick Abad's Story


    ASOTU CON

    • What, Why, When
    • ASOTU's Focus on Value


    Preview Next Week's Episode

    Looking for an award-winning digital marketing agency partner? At Reunion Marketing, we offer boutique-style services in SEO, SEM, and Social Media that have origins from our founder's work at a 33-store automotive group's marketing department. Reach out to our host Dane Saville at dane@reunionmarketing.com to set up a demo today.

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    37 mins
  • Measured Risk: A True Agent of Change w/ Dane Saville
    Aug 3 2022

    Risks -- some big and some small -- are quite a common life occurrence. They come in the form of dating, employment, entrepreneurship, hobbies/activities, and so much more. Sometimes a risk pays off, and sometimes is doesn't. That's often the allure of a risk: the potential it has. We, however, don't want to blindly take risks as our chances of failure increase. It takes deliberation: we want it to be a measured risk.

    Dane Saville, Co-Founder of and Brand Manager for Reunion Marketing, takes us through the notion of a measured risk and uses both actual company stories and personal anecdotes to demonstrate the benefits that a measured risk can yield.

    In addition to the primary interview, we also have Friendemic's Hannah Lifson to discuss "What's Going on in Auto?".

    If you have any thoughts or questions, please reach out to host Dane Saville at dane@reunionmarketing.com to join the conversation.

    As always, please subscribe to the KPI Cafe on your favorite podcast platform!

    Here's what you can expect from today's episode:

    Used Car Marketing E-Book Offer (Located Here)

    What's Going on in Auto? w/ Hannah Lifson

    Context and Conversation

    • Belief, Changes, Happiness

    The Measured Risk

    • Defining Risk
    • Parlaying into Measured Risk
    • Types of Measured Risks
    • Comfortable Being Uncomfortable

    Examples of Companies That Took Risks

    • Apple, Microsoft, Whole Foods, Charmin, Google, FedEx

    Revisiting Personal Risk: Happiness and Trust

    • Broken Trust?
    • Risk and Trust

    Sharing a Personal Story of Measured Risks

    • Voluntary Resignation from DoD Contractor
    • Unemployment
    • 33-Store Automotive Group
    • Advertising Agency
    • Started Reunion w/ Others

    Shifting Roles: Another Story of Measured Risk

    • Content Director to Brand Manager
    • Speaking
    • KPI Cafe
    • Network of Friends

    Another Benefit of Measured Risks

    Previewing Next Week's Episode

    Looking for an award-winning digital marketing agency partner? At Reunion Marketing, we offer boutique-style services in SEO, SEM, and Social Media that have origins from our founder's work at a 33-store automotive group's marketing department. Reach out to our host Dane Saville at dane@reunionmarketing.com to set up a demo today.

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    26 mins

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