Service That Rocks

Create Unforgettable Experiences and Turn Customers into Fans

By: Jim Knight

Narrated by: Jim Knight

Rock Star Culture Starts with Mind-Searing Customer Experiences.

How do you turn customers into raving fans? You start by giving them experiences they will never forget.

Whether you sell products or services, the only way to stand out is by treating your customers like rock’n’roll royalty—every single time they interact with your company. In Service That Rocks, author, speaker and service expert Jim Knight shows you how to begin by hiring people especially suited to your business, then giving them the training and permission they need to make your brand iconic.

Part of Knight’s Culture That Rocks series, Service That Rocks draws on examples from some of the world’s most recognizable big businesses, along with lesser-known but equally potent single-location entities, to reveal how, when exemplary service permeates your organization’s culture, it will transcend simply being transactional.

With edu-training practical advice and actionable tips, Service That Rocks gives you the ultimate set list to avoid mediocrity and create service so memorable that it will transform your customers into devoted fans of the brand.

©2023 Jim Knight (P)2023 Jim Knight

Diners, Drive-Ins, and Dives

When first catching a glimpse of this author and amazing speaker, I immediately thought of Guy Fieri. Same passion and drive at delivering his messages, which sucked me in. I am huge into customer service, and this book didnt just solidify things I already practiced, but helped bring me back to life again as I was getting stale without noticing. Great book!