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Publisher's Summary

The 10 strategies in this book will build your confidence and competence, so that the next time you're struggling with a grumpy, cranky, whiney SOB, you won't have to just stand there wondering, "How can I sell to this jerk?" With the can't-miss strategies you'll find in How to Deal with Difficult Customers, you'll turn that sourpuss into a sweetheart, close the deal in no time, and find yourself eager to take on the next tough customer.

©2007 Dave Anderson (P)2007 Dave Anderson

What listeners say about How to Deal with Difficult Customers

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This is a Masterpiece!

Dave has a way of delivering into words concepts that other sales trainers have yet to even touch on. If you are in automotive sales or any customer service field this is one you should have in your tool belt. Dave “straight talk” is

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Worth it.

This book helped me out quite a bit, listening before work gets my mindset where it needs to be.