-
How to Deal with Difficult Customers
- 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent
- Narrated by: Dave Anderson
- Length: 4 hrs and 18 mins
Add to Cart failed.
Add to Wish List failed.
Remove from wishlist failed.
Adding to library failed
Follow podcast failed
Unfollow podcast failed
Buy for $27.97
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
Listeners also enjoyed...
-
Intentional Mindset
- Developing Mental Toughness and a Killer Instinct
- By: Dave Anderson
- Narrated by: Dave Anderson
- Length: 6 hrs and 56 mins
- Unabridged
-
Overall
-
Performance
-
Story
The author of 15 books and host of the popular podcast The Game Changer Life, Dave's guidance has impacted readers and listeners in more than 145 countries. Now, he shares a unique blueprint for developing the mindset you need to succeed, presenting foundational strategies for intentionally developing and strengthening what he calls the ACCREDITED traits: attitude, competitiveness, character, rigor, effort, discipline, intelligence, tenacity, energy, and drive.
-
-
Nothing new
- By Ron L on 05-30-21
By: Dave Anderson
-
Unstoppable
- Transforming Your Mindset to Create Change, Accelerate Results, and Be the Best at What You Do
- By: Dave Anderson
- Narrated by: Dave Anderson
- Length: 6 hrs and 9 mins
- Unabridged
-
Overall
-
Performance
-
Story
This book is designed to help you rise to the challenge and become the game changer your organization needs. Candid insights from dozens of coaches, managers, CEOs, journalists, entrepreneurs, and other elite performers reveal the qualities that make some people stand out, and the underlying theme is mindset. While talent is a great head start, it is merely potential. Undeveloped and erratically-wielded talent holds little value for an organization.
-
-
Some worthwhile advice
- By Amy Clum Holbrook on 03-12-18
By: Dave Anderson
-
No-Nonsense Leadership
- Real World Strategies to Maximize Personal & Corporate Potential
- By: Dave Anderson
- Narrated by: Dave Anderson
- Length: 7 hrs and 59 mins
- Unabridged
-
Overall
-
Performance
-
Story
No-Nonsense Leadership is the most useable, hard-hitting field manual on managing and leading people available. It is broken down into short, direct, applicable sections filled with strategies like these: seven steps to recruiting and hiring a team of eagles; how to leverage the power of momentum; are you more manager than leader; 11 steps for leading change; a fish rots at the head; five causes and cures for corporate cancer; and more.
-
-
Run up the score
- By Bill on 01-19-19
By: Dave Anderson
-
It's Not Rocket Science
- 4 Simple Strategies for Mastering the Art of Execution
- By: Dave Anderson
- Narrated by: Dave Anderson
- Length: 5 hrs and 40 mins
- Unabridged
-
Overall
-
Performance
-
Story
Stop chasing hot trends and start driving real growth. It's Not Rocket Science blasts through the trends and false promises permeating the business world to help you and your company get back to basics and get things done. Why doggedly pursue the "next big thing" when the most effective drivers of growth are right under your nose? This audiobook asserts that you've already heard, been taught, and know well the key fundamentals that spell business success.
-
-
Great Audio Book
- By Dadio on 01-02-20
By: Dave Anderson
-
How to Run Your Business by The Book
- A Biblical Blueprint to Bless Your Business
- By: Dave Anderson
- Narrated by: Dave Anderson
- Length: 7 hrs and 12 mins
- Unabridged
-
Overall
-
Performance
-
Story
A revised second edition of the book that shows you how to use Bible-based leadership principles to improve your business.
In How to Run Your Business by The Book, famed leadership guru Dave Anderson reveals biblical lessons to help transform the people, culture, and results of your business. You'll read what the Bible has to say about hiring and training people, managing money, creating a leadership vision, achieving ambitious goals, and much more.
-
-
Needs better sound and editing
- By d on 02-26-19
By: Dave Anderson
-
The 15 Commandments for Peak Performance in Sales
- And All the Discipline You'll Need to Live by Them
- By: Dave Anderson
- Narrated by: Dave Anderson
- Length: 2 hrs and 53 mins
- Unabridged
-
Overall
-
Performance
-
Story
The 15 Commandments are essential pillars of success that create peak performance in sales. This is a no-nonsense, 15-point strategy for growing your potential as a sales professional.
-
-
OKay....but better available
- By joshua on 04-07-11
By: Dave Anderson
-
Intentional Mindset
- Developing Mental Toughness and a Killer Instinct
- By: Dave Anderson
- Narrated by: Dave Anderson
- Length: 6 hrs and 56 mins
- Unabridged
-
Overall
-
Performance
-
Story
The author of 15 books and host of the popular podcast The Game Changer Life, Dave's guidance has impacted readers and listeners in more than 145 countries. Now, he shares a unique blueprint for developing the mindset you need to succeed, presenting foundational strategies for intentionally developing and strengthening what he calls the ACCREDITED traits: attitude, competitiveness, character, rigor, effort, discipline, intelligence, tenacity, energy, and drive.
-
-
Nothing new
- By Ron L on 05-30-21
By: Dave Anderson
-
Unstoppable
- Transforming Your Mindset to Create Change, Accelerate Results, and Be the Best at What You Do
- By: Dave Anderson
- Narrated by: Dave Anderson
- Length: 6 hrs and 9 mins
- Unabridged
-
Overall
-
Performance
-
Story
This book is designed to help you rise to the challenge and become the game changer your organization needs. Candid insights from dozens of coaches, managers, CEOs, journalists, entrepreneurs, and other elite performers reveal the qualities that make some people stand out, and the underlying theme is mindset. While talent is a great head start, it is merely potential. Undeveloped and erratically-wielded talent holds little value for an organization.
-
-
Some worthwhile advice
- By Amy Clum Holbrook on 03-12-18
By: Dave Anderson
-
No-Nonsense Leadership
- Real World Strategies to Maximize Personal & Corporate Potential
- By: Dave Anderson
- Narrated by: Dave Anderson
- Length: 7 hrs and 59 mins
- Unabridged
-
Overall
-
Performance
-
Story
No-Nonsense Leadership is the most useable, hard-hitting field manual on managing and leading people available. It is broken down into short, direct, applicable sections filled with strategies like these: seven steps to recruiting and hiring a team of eagles; how to leverage the power of momentum; are you more manager than leader; 11 steps for leading change; a fish rots at the head; five causes and cures for corporate cancer; and more.
-
-
Run up the score
- By Bill on 01-19-19
By: Dave Anderson
-
It's Not Rocket Science
- 4 Simple Strategies for Mastering the Art of Execution
- By: Dave Anderson
- Narrated by: Dave Anderson
- Length: 5 hrs and 40 mins
- Unabridged
-
Overall
-
Performance
-
Story
Stop chasing hot trends and start driving real growth. It's Not Rocket Science blasts through the trends and false promises permeating the business world to help you and your company get back to basics and get things done. Why doggedly pursue the "next big thing" when the most effective drivers of growth are right under your nose? This audiobook asserts that you've already heard, been taught, and know well the key fundamentals that spell business success.
-
-
Great Audio Book
- By Dadio on 01-02-20
By: Dave Anderson
-
How to Run Your Business by The Book
- A Biblical Blueprint to Bless Your Business
- By: Dave Anderson
- Narrated by: Dave Anderson
- Length: 7 hrs and 12 mins
- Unabridged
-
Overall
-
Performance
-
Story
A revised second edition of the book that shows you how to use Bible-based leadership principles to improve your business.
In How to Run Your Business by The Book, famed leadership guru Dave Anderson reveals biblical lessons to help transform the people, culture, and results of your business. You'll read what the Bible has to say about hiring and training people, managing money, creating a leadership vision, achieving ambitious goals, and much more.
-
-
Needs better sound and editing
- By d on 02-26-19
By: Dave Anderson
-
The 15 Commandments for Peak Performance in Sales
- And All the Discipline You'll Need to Live by Them
- By: Dave Anderson
- Narrated by: Dave Anderson
- Length: 2 hrs and 53 mins
- Unabridged
-
Overall
-
Performance
-
Story
The 15 Commandments are essential pillars of success that create peak performance in sales. This is a no-nonsense, 15-point strategy for growing your potential as a sales professional.
-
-
OKay....but better available
- By joshua on 04-07-11
By: Dave Anderson
-
Up Your Business
- 7 Steps to Fix, Build, or Stretch Your Organization
- By: Dave Anderson
- Narrated by: Dave Anderson
- Length: 6 hrs and 54 mins
- Unabridged
-
Overall
-
Performance
-
Story
You'll find the following in Up Your Business: effective interview questions and strategies; a sample ad that attracts eagles and weeds out turkeys; three dozen high-impact training strategies; the three keys to weeding out entitlement in your business; your three options for dealing with poor performers; how to create vision and strategy for your business; and much, much more!
-
-
Hard-hitting, Practical and Pithy Wisdom
- By Christopher on 11-22-11
By: Dave Anderson
-
How to Lead by The Book: Proverbs, Parables, and Principles to Tackle Your Toughest Business Challenges
- By: Dave Anderson
- Narrated by: Dave Anderson
- Length: 6 hrs and 2 mins
- Unabridged
-
Overall
-
Performance
-
Story
Biblical solutions to dozens of the toughest challenges leaders face today.
Concise, to-the-point, and highly useable, How to Lead by the Book presents a series of personal and business challenges recognizable to leaders, then deals with each through insight, personal experience, and a discussion of why conventional approaches often fail. Each section then concludes with winning proverbs, parables, or principles that offer applicable strategies to solve the issue.
-
-
Lead Like Jesus
- By Tom Herald on 02-16-22
By: Dave Anderson
-
The Dichotomy of Leadership
- Balancing the Challenges of Extreme Ownership to Lead and Win
- By: Jocko Willink, Leif Babin
- Narrated by: Jocko Willink, Leif Babin
- Length: 10 hrs and 34 mins
- Unabridged
-
Overall
-
Performance
-
Story
Every leader must be ready and willing to take charge, to make hard, crucial calls for the good of the team and the mission. Something much more difficult to understand is that in order to be a good leader, one must also be a good follower. This is a dichotomy - a Dichotomy of Leadership. It is, as authors Jocko Willink and Leif Babin explained in their best-selling first audiobook, Extreme Ownership, “Simple, Not Easy”.
-
-
Good follow-up but uneccesary
- By Louis Macareo on 11-16-18
By: Jocko Willink, and others
-
Unleash the Power Within
- Personal Coaching to Transform Your Life!
- By: Tony Robbins
- Narrated by: Tony Robbins
- Length: 6 hrs and 16 mins
- Original Recording
-
Overall
-
Performance
-
Story
In Tony Robbins' exciting live audio seminar Unleash the Power Within, you'll discover how to transform your limiting beliefs, adding new meaning and depth to your life. You'll learn to tap into your deepest, most personal resources, to become all you truly desire and deserve. And when you begin to claim the abundant rewards your future has in store, you'll not only make a remarkable improvement in your life - but consequently, in our world. Tony shows you how to live your life not by hope...not by chance...but by design.
-
-
All fluff and no guts
- By scubadiva on 04-08-20
By: Tony Robbins
-
The Best Motivational Speeches of All Times
- By: Bill Gates, Rick Rigsby, Denzel Washington, and others
- Narrated by: Bill Gates, Rick Rigsby, Denzel Washington, and others
- Length: 3 hrs and 57 mins
- Original Recording
-
Overall
-
Performance
-
Story
Leaders can motivate and inspire through communications. Great leaders are charismatic and articulate, and they use these attributes to rally the troops. The following is a collection of the best motivational speeches, inspirational words, sure to motivate you when you need it most by the greatest leaders of our time.
-
-
search youtube for these
- By unhappy on 01-26-21
By: Bill Gates, and others
-
How to Master the Art of Selling
- By: Tom Hopkins
- Narrated by: Bill Foote
- Length: 15 hrs and 28 mins
- Unabridged
-
Overall
-
Performance
-
Story
You're in sales. Whether you call it persuasion or sharing, it all boils down to the same thing: Your aim is to get other people to accept you, your product, or your idea. Within this audiobook are hundreds of ideas and essential sales phrases for doing just that. Tom Hopkins is unique in that he won't teach you any strategy that he hasn't proven to work successfully in real-life selling situations.
-
-
WHAT TO DO, HOW TO DO IT AND WHY TO DO IT
- By Oscar on 12-08-17
By: Tom Hopkins
-
Dealing with Difficult Customers
- How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
- By: Noah Fleming, Shawn Veltman, Debra Margles - Foreword
- Narrated by: Tom Parks, Cristina Panfilio
- Length: 4 hrs and 50 mins
- Unabridged
-
Overall
-
Performance
-
Story
Whether you're in the trenches or the boardroom, you're going to encounter demanding, dissatisfied, and disagreeable customers. Are your people (and you) prepared to deal with them? Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention.
-
-
Practical Value, Excellent
- By Bryant J. McNeil on 01-19-22
By: Noah Fleming, and others
-
Sell or Be Sold: How to Get Your Way in Business and in Life
- By: Grant Cardone
- Narrated by: Grant Cardone
- Length: 11 hrs and 40 mins
- Unabridged
-
Overall
-
Performance
-
Story
Whether it's selling your company's product in the boardroom or selling yourself on eating healthy, everything in life can and should be treated as a sale. And as sales expert Grant Cardone explains, knowing the principles of selling is a prerequisite for success of any kind. In Sell or Be Sold, Cardone breaks down the techniques and approaches necessary to master the art of selling in any avenue.
-
-
Great Sales Book
- By Darrin on 02-02-17
By: Grant Cardone
-
Sales EQ
- How Ultra High Performers Leverage Sales-Specific Emotional Intelligence to Close the Complex Deal
- By: Jeb Blount
- Narrated by: Jeb Blount
- Length: 9 hrs and 2 mins
- Unabridged
-
Overall
-
Performance
-
Story
The sales profession is in the midst of a perfect storm. Buyers have more power - more information, more at stake, and more control over the sales process - than any time in history. Technology is bringing disruptive change at an ever-increasing pace, creating fear and uncertainty that leaves buyers clinging to the status quo.
-
-
Effective Approach to EQ Sales Mastery
- By Joe on 07-20-17
By: Jeb Blount
-
Gap Selling: Getting the Customer to Yes
- How Problem-Centric Selling Increases Sales by Changing Everything You Know About Relationships, Overcoming Objections, Closing and Price
- By: Keenan
- Narrated by: Keenan
- Length: 5 hrs and 47 mins
- Unabridged
-
Overall
-
Performance
-
Story
People don't buy from people they like. No! Your buyer doesn't care about you or your product or service. It's not your job to overcome objections, it's your buyer's. Closing isn't a skill of good salespeople; it's the skill of weak salespeople. Price isn't the main reason salespeople lose the sale. Gap Selling shreds traditional and closely held sales beliefs that have been hurting salespeople for decades. For years, salespeople have embraced a myriad of sales tactics and belief systems that have unknowingly created many of the issues they have been trying to avoid.
-
-
SPIN selling with more EQ mixed in
- By Amazon Customer on 09-28-19
By: Keenan
-
Persuasion
- The Science of Selling
- By: Lewis Fischer
- Narrated by: Ted Warren
- Length: 1 hr and 30 mins
- Unabridged
-
Overall
-
Performance
-
Story
Persuasion is a seductive and elusive skill to master, and one that comes with tremendous power. Who wouldn't want to be able to talk anyone into doing anything they want? Well, there's good news about that! The good news is persuasion is something you can learn with the help of this book! This book contains fundamentals, techniques, tricks, and basic skills regarding the persuasion of selling and how they can be applied to any conversation, mostly when you need to overcome objections. This knowledge will give you a fair advantage!
-
-
Great book, horrible narration
- By Michael on 05-19-19
By: Lewis Fischer
-
Go-Givers Sell More
- By: Bob Burg, John Mann
- Narrated by: Bob Burg, John Mann
- Length: 3 hrs and 47 mins
- Unabridged
-
Overall
-
Performance
-
Story
Most of us think of sales as convincing potential customers to believe or do something they don't really want to. But that cutthroat mentality makes the process much harder than it has to be—especially in an economic downturn, when customers are more suspicious and defensive. It's far more productive (and satisfying) when salespeople think like Go-Givers and focus exclusively on creating value for the customer.
-
-
Great follow-up to Go Giver
- By Adri on 06-24-17
By: Bob Burg, and others
Publisher's Summary
The 10 strategies in this book will build your confidence and competence, so that the next time you're struggling with a grumpy, cranky, whiney SOB, you won't have to just stand there wondering, "How can I sell to this jerk?" With the can't-miss strategies you'll find in How to Deal with Difficult Customers, you'll turn that sourpuss into a sweetheart, close the deal in no time, and find yourself eager to take on the next tough customer.
More from the same
What listeners say about How to Deal with Difficult Customers
Average Customer RatingsReviews - Please select the tabs below to change the source of reviews.
-
Overall
-
Performance
-
Story
- allen
- 01-29-20
This is a Masterpiece!
Dave has a way of delivering into words concepts that other sales trainers have yet to even touch on. If you are in automotive sales or any customer service field this is one you should have in your tool belt. Dave “straight talk” is
-
Overall
-
Performance
-
Story
- Amazon Customer
- 09-22-19
Worth it.
This book helped me out quite a bit, listening before work gets my mindset where it needs to be.