Customer Strategy

In The Soul of Strategy, two veteran strategists and academics deliver a straightforward new approach to business strategy―one that builds and expands on the classic work of Peter Drucker―recognizing the inescapable reality, faced by every organization, that a firm's primary job is to create and keep customers.

Discover the Ultimate Blueprint to Launch and Grow Your Successful Plumbing Business with "Plumbing Business 101"! Get ready to dive into the world of plumbing, unlocking the secrets to building a prosperous business from scratch. This eye-opening and comprehensive eBook will guide you through every step of the process - from mastering the plumbing basics to implementing advanced techniques. Whether you're a seasoned professional or a complete novice, "Plumbing Business 101" has something for everyone! Inside this game-changing guide, you'll uncover: ✅ A solid foundation in plumbing ...

Wall Street Journal Bestseller New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers and showing how leaders, teams, and organizations can shift from reaction to...

Personalized is a playbook for delivering true personalization at scale. In this book, Boston Consulting Group's Mark Abraham and Harvard Business School's David C. Edelman describe Five Promises of Personalization. Personalized is a playbook for delivering true personalization at scale. With detailed examples across industries—including retail, health care, banking, technology, and travel—this book will help executives learn how to put personalization at the center of their strategy, accelerate growth, and capture their share of the $2 trillion personalization prize.

Not all customers are the same, regardless of how they appear on the surface. The most successful companies, from Amazon to Best Buy, understand their best customers are their most valuable asset, and they tailor their acquisition, development, and retention efforts to those customers. In The Customer Centricity Playbook, Wharton School professor Peter Fader and Wharton Interactive's executive director Sarah Toms help you see your customers as individuals rather than a monolith, so you can stop wasting resources by chasing down product sales to each and every consumer.

Why do some professionals and companies become the only trusted choice in their market, while others remain interchangeable? The answer lies in Preeminence. In a world flooded with options, information, and aggressive selling, the true competitive advantage no longer comes from louder marketing or lower prices. It comes from becoming the most trusted advisor your clients could possibly choose. Preeminence is not a tactic. It is a philosophy. Developed and refined over decades of advising businesses across industries, the Strategy of Preeminence is built on a simple but powerful principle: ...

Introducing the ultimate guide for aspiring entrepreneurs in the HVAC industry: The HVAC Entrepreneur's Handbook! Are you passionate about creating comfortable homes while saving energy? Looking to start your own HVAC business focused on energy-efficient solutions? Search no further! The HVAC Entrepreneur's Handbook is the exceptional resource you've been waiting for. This comprehensive guide boasts an extensive outline of 25 in-depth chapters that cover every essential aspect of starting and growing a successful HVAC business. From discovering your niche in energy-efficient homes to ...

Most restaurant marketing is broken—and it’s costing you customers every day. Restaurant owners are told to focus on social media, run endless promotions, and chase trends that don’t actually bring in new business. Meanwhile, the customers who are actively searching for a place like yours on Google are going somewhere else. This is where AI changes everything. Restaurant Marketing With AI is a no-nonsense, real-world guide that shows you how to use artificial intelligence, SEO, and modern search behavior to get more customers, increase sales, and grow your business without wasting ...

The definitive playbook by the pioneers of Growth Hacking, one of the hottest business methodologies in Silicon Valley and beyond. It seems hard to believe today, but there was a time when Airbnb was the best-kept secret of travel hackers and couch surfers, Pinterest was a niche web site...

Unlock unlimited growth potential for your business using your biggest advocates: your customers. Being a truly customer-centric organization goes beyond just having a customer success function. This book talks about some strategies that will help you adopt a company-wide customer-first mindset to fuel your growth.

WARNING : DO NOT READ THIS BOOK IF YOU ARE LAZY Every blueprint comes with a detailed breakdown of each component or part and is accompanied with explanations and examples. These are the same blueprints that I and many other marketers use to create a successful business. This is what separates an okay Internet marketer with a successful one. Most marketers don't use a funnel, and this is them basically leaving out thousands of potential sales. And there are those who have used a funnel but were not able to see results. There's a few reasons why some people fail with funnels. They structured...

Few management ideas have spread so far and so wide as the Net Promoter System (NPS). Created by author and loyalty guru Fred Reichheld, companies across the spectrum have adopted it - from industrial giants such as Mercedes-Benz and Cummins Engine to Silicon Valley sweethearts such as Apple and Google to digital innovators like Warby Parker and Peloton. 

Unleash the Power of Customer Experience: Create a Winning Program Are you ready to take your organization's customer experience (CX) to the next level? In this thrilling guide, you'll discover the tools and strategies to build an unstoppable CX management program that propels your business from good to great. Step into the role of a daring leader equipped with the knowledge to craft a top-performing CX program that adds tangible value and agility and sets your business apart from the competition. Say goodbye to obsessing over surveys and scores and instead focus on intentional business ...

The most common complaint Bill Stinnett hears from his corporate clients is that would-be vendors and suppliers "just don't understand our business." In Think Like Your Customer, Stinnett explains why the key to landing corporate customers is to learn to think about the things executives and business owners think about and understand how they make complex buying decisions.

Master the art of what to say in your funnels to convert your online visitors into lifelong customers in this updated edition from the $100M entrepreneur and co-founder of the software company ClickFunnels. Your business is a calling. You've been called to serve a group of people with the...

Master the evergreen traffic strategies to fill your website and funnels with your dream customers in this timeless audiobook from the $100M entrepreneur and co-founder of the software company ClickFunnels. The biggest problem that most entrepreneurs have isn't creating an amazing product or...

What if you could get paid to build your email list, grow your brand, and attract buyers, without wasting a dime on unqualified leads? Hi, I’m Hernan Vazquez. Over the last decade, I’ve managed $100M+ in ad spend and helped scale businesses from scratch to 8- and 9-figures. And here’s what I discovered: the secret weapon of top marketers isn’t some complicated funnel or ninja-level tactic. It’s low-ticket offers done right. In Low Ticket Profits, I walk you through the exact 7-day framework I use to build funnels that turn $7 digital products into customer acquisition machines. No...

Introducing "The Handyman's Blueprint" – the ultimate guide for aspiring and seasoned handymen who want to take their skills and business acumen to new heights. This comprehensive eBook covers everything you need to know to become a successful handyman, providing you with a roadmap for starting, running, and growing your business. Don't be just another handyman – instead, set yourself apart from the competition with the help of our 36 informative and practical chapters, each focused on a critical aspect of the handyman profession. Learn how to identify your niche, create a unique ...

Do potential customers reach your website, landing page, or app but fail to take action? Do you struggle to combine both rational/logical and emotional/non-conscious elements into your marketing? Does your ecommerce site have too many abandoned shopping carts? If you can answer "yes" to any of these questions, or if you are simply looking for a way to be more persuasive and convert better, you need The Persuasion Slide™. Psychologists have uncovered many secrets of influence and persuasion psychology, but trying to apply them in a practical way has often remained elusive for marketers. ...

Master SaaS sales and accelerate recurring revenue in 30 days—even if you’ve never closed a software deal before. Are you tired of generic sales advice that doesn’t translate to SaaS? Struggling to shorten sales cycles, overcome endless objections, or keep churn from killing your quota? Have you tried “plug-and-play” tools or hired star reps, only to watch your pipeline stall? If so, you’re not alone—and you’re in the right place. Most SaaS sales pros crave a repeatable, SaaS-specific playbook to turn demos into deals, boost MRR, and build a sales team that scales. My SaaS ...