Customer Experience Management Field Manual

The Guide For Building Your Top Performing CX Program

De: Jeff Sheehan

Narrado por: Virtual Voice

Duración: 6 h y 26 m

Resumen del Editor

Unleash the Power of Customer Experience: Create a Winning Program

Are you ready to take your organization's customer experience (CX) to the next level? In this thrilling guide, you'll discover the tools and strategies to build an unstoppable CX management program that propels your business from good to great.

Step into the role of a daring leader equipped with the knowledge to craft a top-performing CX program that adds tangible value and agility and sets your business apart from the competition. Say goodbye to obsessing over surveys and scores and instead focus on intentional business outcomes that drive results.

Harness the influential voice of your customers and embrace extreme ownership to collaborate with highly effective individuals, becoming a vital change agent for your organization. Utilizing Customer Experience Management ignites innovation and differentiation in your mission to serve customers.

Unlike other advice tailored to mature CX programs, this field manual provides CX leaders like yourself with a proven blueprint for defining, deciding, and designing a bespoke CX management program that aligns perfectly with your organization's mission, vision, values, and operating model.

Bridge the gap between theoretical concepts and practical implementation with the Eight Core Functions of a CX Program, covering everything from CX Leadership and Culture to CX Governance and Change Management. This holistic approach ensures a comprehensive and effective CX strategy.

Transform your CX program into an agile powerhouse that delivers actual business value through relentless continuous improvement. Overcome organizational silos and resistance to change, embrace the Employee Experience (EX) alongside the Voice of the Customer and hone your use of experiential and operational data to make business cases for change.

Inside, you'll learn how to:
★ Elevate your CX Leadership and influence cross-functional stakeholders, even without formal authority, by adopting a fresh mindset. ★ Boost revenue and profitability by prioritizing what your customers genuinely value while minimizing irritants.
★ Inspire and motivate your business stakeholders with captivating data storytelling that drives action.
★ Develop a persuasive business case demonstrating customer-centered changes' return on investment (ROI).
★ Take control of your future by crafting a Strategic Plan focused on specific actions instead of vague and broad strategies.
★ Enhance your CX program's value by evolving its skills, capacity, and accomplishments through a maturity roadmap.
★ Harness the power of data from customers, employees, and operations to uncover opportunities for competition, innovation, and growth.

Don't miss out on this transformative guide. Take the first step towards revolutionizing your organization's CX program by clicking the BUY NOW button at the top of this page. ⚠Plus, access FREE CX tools from the book by visiting https://cxfieldmanual.com.