Showing results by narrator "John Brandt"
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- Why Your Customers Hate You - and How to Fix It
- By: John Brandt
- Narrated by: John Brandt
- Length: 4 hrs and 13 mins
Find and kill the corporate stupidity that drives customers crazy. CEO and award-winning business writer John R. Brandt offers concrete examples of how any organization - large or small, and regardless of industry - can innovate in ways that delight customers and attract top-level talent. Nincompoopery - terrible customer service, idiotic business processes, and soul-crushing management practices - surrounds all of us. We lose time, patience, and profits as stuck-in-the-past organizations actively prevent us (and our customers) from getting the value we (and they) deserve.
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Regular price: $18.24