Showing results by author "Steven P. Kirn"

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    • The Employee-Customer Profit Chain at Sears

    • By: Anthony J. Rucci, Steven P. Kirn, Richard T. Quinn
    • Narrated by: uncredited
    • Length: 30 mins
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    Most companies know very little about the way their customers and employees think and behave. Sears is different...

    Regular price: $2.95