Showing results by author "Steve Curtin" in All Categories
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Delight Your Customers
- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
- By: Steve Curtin
- Narrated by: Sean Pratt
- Length: 6 hrs and 29 mins
- Unabridged
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Delight Your Customers reveals three truths common to all exceptional customer service experiences and presents seven behaviors that, when demonstrated by employees, distinguish extraordinary customer service from the ordinary transactional customer service to which consumers have become accustomed. With real-world stories and many examples from a variety of industries, this audiobook is a resource that will help listeners everywhere take their customer service from ordinary to extraordinary!
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Not dense, but useful
- By Andrew Yourkin on 03-06-21
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Delight Your Customers
- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
- Narrated by: Sean Pratt
- Length: 6 hrs and 29 mins
- Release date: 07-02-13
- Language: English
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The Revelation Conversation
- Inspire Greater Employee Engagement by Connecting to Purpose
- By: Steve Curtin
- Narrated by: Sean Pratt
- Length: 4 hrs and 37 mins
- Unabridged
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Overall
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Performance
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Story
While employees may possess the knowledge and skills to do their jobs, they are unaware of what best-selling customer service author Steve Curtin calls job purpose: how their specific tasks contribute to the organization’s reason for being. They understand what to do and how to do it, but not why they do it. Curtin offers a fresh tool to overcome this challenge. Instead of just having assignments to work on, they now have a purpose to work toward. Service quality goes from transactional to exceptional.
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The Revelation Conversation
- Inspire Greater Employee Engagement by Connecting to Purpose
- Narrated by: Sean Pratt
- Length: 4 hrs and 37 mins
- Release date: 04-11-22
- Language: English
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Please try againRegular price: $17.12 or 1 credit
Sale price: $17.12 or 1 credit
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