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Richard R. Shapiro

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  • The Endangered Customer: 8 Steps to Guarantee Repeat Business | Richard R. Shapiro

    The Endangered Customer: 8 Steps to Guarantee Repeat Business

    • UNABRIDGED (4 hrs and 31 mins)
    • By Richard R. Shapiro
    • Narrated By Scott Brick
    • Whispersync for Voice-ready
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    In The Endangered Customer, Richard Shapiro presents a proven strategy to create loyalty in the age of the empowered consumer. He shows why a "people first" approach is more important than ever and offers a road map any business can follow to deliver a welcoming and personalized customer experience at every touch point. Companies invest heavily in technology to manage their customers and earn repeat business, but high-tech approaches have fallen short according to Shapiro.

    Anne Miner Wain says: "Excellent review of ways to retain your customers."
  • The Welcomer Edge: Unlocking the Secrets to Repeat Business | Richard R. Shapiro

    The Welcomer Edge: Unlocking the Secrets to Repeat Business

    • UNABRIDGED (5 hrs and 14 mins)
    • By Richard R. Shapiro
    • Narrated By Scott Brick
    Overall
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    The Welcomer Edge provides practical recommendations and strategies so that any company - regardless of industry or size - can maximize the quality of its customer service and the quantity of its loyal customers. The principles outlined in The Welcomer Edge are universal for all sales and service environments. It describes four distinct categories of service professionals - the people that will make any customer service/sales function or department a success.

    Daniel Brilliant says: "A little pompous"
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