Showing results by author "Leaonard Berry"
All Categories1 results
Leonard Berry and Kent Seltman on Management Lessons from Mayo Clinic
- By: Leaonard Berry, Kent Seltman
- Narrated by: Dave Summers
- Length: 15 mins
- Original Recording
The Mayo Clinic is one of the world’s most prestigious organizations, one that fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews as well as observing hundreds of clinician-patient interactions. The result is Management Lessons from Mayo Clinic, a book about how the Clinic's business concept produces stellar clinical results.
Add to Cart failed.Please try again later
Add to Wish List failed.Please try again later
Remove from wishlist failed.Please try again later
Adding to library failedPlease try again
Regular price: $0.99