Showing results by author "Kelly McDonald"

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    • NLP

    • The New Technology of Achievement
    • By: Charles Faulkner, Gerry Schmidt, Robert McDonald, and others
    • Narrated by: Charles Faulkner, Gerry Schmidt, Robert McDonald, and others
    • Length: 6 hrs and 4 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 177
    • Performance
      4.5 out of 5 stars 141
    • Story
      4.5 out of 5 stars 136

    A powerful technology for producing change.When we first encountered NLP more than a dozen years ago, we realized it represented a paradigm shift - a completely new way of thinking that makes heightened achievement levels and personal transformation possible.Here's the great reality about NLP: If one person can do something, anyone else can learn how to do it! Now, human excellence can be systematically studied, then reproduced.

    • 1 out of 5 stars
    • A book about NLP...

    • By FluffySnuggleBunnyTheFourth on 10-04-16

    Regular price: $42.95

    • How to Work with and Lead People Not Like You

    • Practical Solutions for Today's Diverse Workplace
    • By: Kelly McDonald
    • Narrated by: Teri Schnaubelt
    • Length: 3 hrs and 43 mins
    • Unabridged
    • Overall
      4 out of 5 stars 2
    • Performance
      4 out of 5 stars 2
    • Story
      3.5 out of 5 stars 2

    The people you work with may be from different generations, different cultures, different races, different genders, or just different philosophies toward work and life in general, but you need to work together toward a common goal. How to Work With and Lead People Not Like You explains how to dial down the differences, smooth out the friction, and play upon each other's strengths to become more effective, more productive, and less stressed. The keys are to find the common ground and identify hidden conflicts that are hurting productivity.

    Regular price: $14.95

    • Superheroes

    • By: Peter S. Beagle, Daryl Gregory, James Patrick Kelly, and others
    • Narrated by: Oliver Wyman, Joe Barrett, Christina Delaine, and others
    • Length: 17 hrs and 5 mins
    • Unabridged
    • Overall
      3.5 out of 5 stars 24
    • Performance
      3.5 out of 5 stars 22
    • Story
      3.5 out of 5 stars 22

    Modern gods and goddesses, remote, revered - and like the pantheon of heroes and heroines of ancient myth - possessing great power tempered with flaws. Now, find within this anthology great tales by gifted and award-winning authors who move superheroes from the four-color panels of comic books to the fantastic pages of fiction, stories that will remind anyone who ever wanted to wear a cape or don a cowl of the extraordinary powers of the imagination!

    • 1 out of 5 stars
    • Pretentious tired old concepts

    • By Monique Jesiolowski on 12-29-14

    Regular price: $29.95

    • Crafting the Customer Experience for People Not Like You

    • How to Delight and Engage the Customers Your Competitors Don't Understand
    • By: Kelly McDonald
    • Narrated by: Vanessa Hart
    • Length: 5 hrs and 50 mins
    • Unabridged
    • Overall
      3 out of 5 stars 3
    • Performance
      3 out of 5 stars 3
    • Story
      3.5 out of 5 stars 3

    A "one-size fits all" approach to customer service is no longer viable. Businesses competing on service need to understand and cater to customers' racial, ethnic, religious, generational, and geographic differences in order to meet or exceed customers' service expectations. Crafting the Customer Experience for People Not Like You shows how companies, brands, and products struggling to differentiate themselves in a sea of sameness can foster long-term loyalty and brand preference with exceptional and customized customer service.

    Regular price: $19.95