Driven to Delight
Delivering World-Class Customer Experience the Mercedes-Benz Way
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Driven to Delight
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Narrado por:
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Joseph A. Michelli
Acerca de esta escucha
New York Times best-selling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization.
Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.
The author worked closely with leaders inside the organization to understand the customer experience transformation as a top operational and cultural priority for Mercedes-Benz. This audiobook gives listeners an exclusive, all-access look at senior leadership's vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver the best customer experience.
©2015 Joseph A. Michelli (P)2015 Brilliance Audio, Inc.Los oyentes también disfrutaron...
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Lo que los oyentes dicen sobre Driven to Delight
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- Denis N
- 05-14-19
all leaders must read this book
love the clarity and to-dos that leaders can immediately implement to dominate their industries. thanks Joseph and MBUSA.
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- Shayne
- 05-20-17
It's a good book.
Very good for a writer and narrator. This book is almost purely about customer service, but it did have good information in it.
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