Showing results by author "Harley Manning"

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    • Outside In

    • The Power of Putting Customers at the Center of Your Business
    • By: Harley Manning, Kerry Bodine
    • Narrated by: Mel Foster
    • Length: 7 hrs and 35 mins
    • Unabridged
    • Overall
      4.5 out of 5 stars 123
    • Performance
      4 out of 5 stars 104
    • Story
      4.5 out of 5 stars 104

    The solution in each case was a focus on customer experience, the most powerful - and misunderstood - element of corporate strategy today. Customer experience is, quite simply, how your customers perceive their every interaction with your company. It’s a fundamental business driver. Here’s proof: over a recent five-year period during which the S&P 500 was flat, a stock portfolio of customer experience leaders grew 22 percent.

    • 5 out of 5 stars
    • thank you

    • By joan on 03-23-16

    Regular price: $20.99