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CC Chapman

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  • The Manager's Guide to Managing Customer Expectations | CC Chapman

    The Manager's Guide to Managing Customer Expectations

    • UNABRIDGED (26 mins)
    • By CC Chapman
    • Narrated By CC Chapman
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    Customer service managers may not be on the front lines, but they can create systems and processes that help ensure that the organization's service promises match what it actually delivers. Customer service expert Jeff Toister helps managers identify what a typical customer expects, where those expectations come from, and where your organization might be vulnerable.

  • Introduction to Affiliate Marketing | CC Chapman

    Introduction to Affiliate Marketing

    • UNABRIDGED (22 mins)
    • By CC Chapman
    • Narrated By CC Chapman
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    Affiliate marketing is a complicated, multidisciplinary practice that is often misunderstood. At its heart, it is a performance-based marketing technique in which affiliates are financially rewarded for sending customers to another website to purchase goods or services. If you have a website, blog, or other online property, you too can earn money through affiliate marketing.

  • Asking Great Sales Questions | CC Chapman

    Asking Great Sales Questions

    • UNABRIDGED (24 mins)
    • By CC Chapman
    • Narrated By CC Chapman
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    All too often sales calls become an interrogation, leaving the prospects wondering where the conversation is leading. This book provides an alternative, based on the principle that effective sales start with focusing on the issues that matter most to your customers. This book helps you gain insight into your customer's business problems and use those insights to guide your sales questions.

    Keith Otero says: "Not very helpful to an experienced sales person"
  • Dealing with a Difficult Boss | CC Chapman

    Dealing with a Difficult Boss

    • UNABRIDGED (21 mins)
    • By CC Chapman
    • Narrated By CC Chapman
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    This book helps you address the challenge of working with a difficult boss by helping you identify, understand, and manage the triggers that contribute to your problematic relationship. The author also outlines actions you can take, such as correctly documenting events, knowing when to speak up, and - sometimes - not taking any action at all.

  • Giving Your Elevator Pitch | CC Chapman

    Giving Your Elevator Pitch

    • UNABRIDGED (11 mins)
    • By CC Chapman
    • Narrated By CC Chapman
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    It's important to make a good impression in just the first few minutes you spend with potential mentors, clients, or even friends. This book explains how to tell others what you do and make a memorable impression in a short period of time with a personal "elevator pitch". Maximize your connection in a minimal amount of time, and start making valuable additions to your network from the get-go.

  • Meeting the Challenge of Digital Transformation | CC Chapman

    Meeting the Challenge of Digital Transformation

    • UNABRIDGED (18 mins)
    • By CC Chapman
    • Narrated By CC Chapman
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    In the next five years, the accumulated impact of three decades of exponential improvements in technology will force organizations to radically transform. What is driving this revolution? How can you help your organization prepare? How can you prepare? John Mancini shares tips to help you thrive in this new landscape. Learn about the key technology disrupters and their impact, and find out what you can do to prime your organization to meet the challenge of digital transformation.

  • Customer Service over the Phone | CC Chapman

    Customer Service over the Phone

    • UNABRIDGED (42 mins)
    • By CC Chapman
    • Narrated By CC Chapman
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    There are specific skills needed to help customers over the phone. Learn how to break the ice and develop rapport with the people you serve, even when you're pressed for time. Tune out distractions and develop listening skills that are critically important to phone service. Last, learn how to express empathy, de-escalate angry callers, and stay focused throughout the day.

    Steven A Shawl says: "Video soundtrack! Not a book!"
  • Achieving Your Goals | CC Chapman

    Achieving Your Goals

    • UNABRIDGED (23 mins)
    • By CC Chapman
    • Narrated By CC Chapman
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    Setting achievable goals is one of the first steps toward a successful career and meaningful personal development. Smart ways to create a vision, develop a quantifiable goal, turn that goal into actions, and share that commitment publicly to establish accountability.

  • Rolling Out Your Affiliate Efforts | CC Chapman

    Rolling Out Your Affiliate Efforts

    • UNABRIDGED (41 mins)
    • By CC Chapman
    • Narrated By CC Chapman
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    This audiobook discusses several topics related to setting up an affiliate marketing website.

  • Measure Salesforce Effectiveness | CC Chapman

    Measure Salesforce Effectiveness

    • UNABRIDGED (41 mins)
    • By CC Chapman
    • Narrated By Drew Boyd
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    If you don't measure the right things at the right times, you'll miss big opportunities to improve your sales team's performance and you'll lose valuable revenue. Find out how to manage the effectiveness of your salesforce. Drew Boyd helps you define the sales task, which guides all decisions such as who you hire, how you deploy your team, and how you manage them day-to-day.

  • Monetizing Blogs with Affiliate Marketing | CC Chapman

    Monetizing Blogs with Affiliate Marketing

    • UNABRIDGED (43 mins)
    • By CC Chapman
    • Narrated By CC Chapman
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    Monetizing blogs with affiliate marketing. Covers using affiliate data feeds, using affiliate coupons and deals, leveraging mobile and social, and adding email to the mix.

  • Learning from Failure | CC Chapman

    Learning from Failure

    • UNABRIDGED (26 mins)
    • By CC Chapman
    • Narrated By CC Chapman
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    Failure and fault are not necessarily the same thing, yet many of us are raised to believe that if we fail, we have done something wrong. In fact, failure is a normal and necessary part of life. This book explains the psychology of failure, the difference between good failure (thoughtful experimentation) and bad failure (reckless negligence), and why all failure is an opportunity to learn.

  • Major Social Media Platform Power Tips | CC Chapman

    Major Social Media Platform Power Tips

    • UNABRIDGED (20 mins)
    • By CC Chapman
    • Narrated By CC Chapman
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    This is a course, really, for people who are very familiar with social media. It's not for beginners. This is for power users, so let's learn how to rock social media.

  • Application Architecture: iOS 10 App Development Essentials | CC Chapman

    Application Architecture: iOS 10 App Development Essentials

    • UNABRIDGED (25 mins)
    • By CC Chapman
    • Narrated By CC Chapman
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    Becoming an iOS developer requires a basic understanding of the architecture of native iOS apps. You need to know about the application life cycle, events and tasks, and hierarchies. iOS 10 App Development Essentials series covers the essentials of iOS application architecture, including working with foreground and background tasks and debugging hierarchies. These tutorials will help developers who are new to iOS transition their existing programming skills to Xcode, Swift, and the iOS SDK.

    JOHN PACKY HYLAND says: "Vapid."
  • Content Marketing: Newsletters | CC Chapman

    Content Marketing: Newsletters

    • UNABRIDGED (11 mins)
    • By CC Chapman
    • Narrated By CC Chapman
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    Long live email! While rumors of its death persist, the email newsletter is actually thriving. Customers like seeing something concrete, curated, and well written show up in their inbox. This audiobook overs the best practices for integrating email newsletters into your own content marketing efforts. He details the importance of growing your database, customizing the layout of emails, and keeping branding consistent.

  • Rewarding Employee | CC Chapman

    Rewarding Employee

    • UNABRIDGED (17 mins)
    • By CC Chapman
    • Narrated By CC Chapman
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    Have rewards become too routine at your workplace? Have they lost meaning? Discussing the three principles of effectively rewarding employees: making sure rewards are earned, unique, and timely. Find out what happened to the CEO who learned a hard lesson about giving rewards that mean something to his team.

  • Pinterest Marketing for Musicians and Bands | CC Chapman

    Pinterest Marketing for Musicians and Bands

    • UNABRIDGED (12 mins)
    • By CC Chapman
    • Narrated By CC Chapman
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    Pinterest may not seem like a natural spot to share your music, but it's actually a great promotional tool - it supports sharing or "pinning" of audio and video as well as photos. Join Bobby Owsinski as he shows how to promote your band, your music, and your gigs on Pinterest. Learn how to start a page, optimize your website or blog for easy pinning, and post pictures, audio, and video to your boards.

  • Mentoring Others | CC Chapman

    Mentoring Others

    • UNABRIDGED (14 mins)
    • By CC Chapman
    • Narrated By CC Chapman
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    When it's done right, mentoring helps people take positive steps forward in their careers - which also helps develop the talent pool in an organization. This book shows you simple steps to become a mentor who works with others to achieve more in their professional lives. The author explains the difference between coaching and mentoring, and provides simple techniques for becoming an effective mentor.

  • Overcoming Your Fear of Public Speaking | CC Chapman

    Overcoming Your Fear of Public Speaking

    • UNABRIDGED (26 mins)
    • By CC Chapman
    • Narrated By CC Chapman
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    Have you ever had stage fright? Then this course is for you! Although it may seem to come naturally to some people, public speaking is actually a skill that can be learned. Todd Dewett provides you with techniques to prepare yourself mentally and physically so that you can feel comfortable - or even enjoy - delivering your message to an audience.

  • Developing Resourcefulness | CC Chapman

    Developing Resourcefulness

    • UNABRIDGED (28 mins)
    • By CC Chapman
    • Narrated By CC Chapman
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    Being able to do more with less is a highly valued skill in any organization, and not just in down times. It helps you assess your resourcefulness by first evaluating your professional resources (personal network, expertise, information, and finances) and deciding when and how to use them. The author also provides advice on developing habits to cultivate resourcefulness, such as asking the right questions and building your network across a broad spectrum.

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