Showing results by author "Barbara Kellerman"
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When Should a Leader Apologize - and When Not? (Harvard Business Review)
- By: Barbara Kellerman, Harvard Business Review
- Narrated by: Harvard Business Review
- Length: 43 mins
- Original Recording
When corporate leaders or the organizations they represent mess up, they face the difficult decision of whether to apologize publicly. A public apology is a risky move. It's highly political, and every word matters. Refusal to apologize can be smart, or it can be suicidal. Readiness to apologize can be seen as a sign of character or one of weakness. Because the stakes are so high, Barbara Kellerman says, leaders should not extend public apologies often or lightly.
Exemplary Work by Kellerman, Apology & Leadership
- By jason C. on 08-23-16
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