Showing results by author "Barbara Kellerman"

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    • When Should a Leader Apologize - and When Not? (Harvard Business Review)

    • By: Barbara Kellerman, Harvard Business Review
    • Narrated by: Harvard Business Review
    • Length: 43 mins
    • Original Recording
    • Overall
      3.5 out of 5 stars 19
    • Performance
      4.5 out of 5 stars 5
    • Story
      4 out of 5 stars 6

    When corporate leaders or the organizations they represent mess up, they face the difficult decision of whether to apologize publicly. A public apology is a risky move. It's highly political, and every word matters. Refusal to apologize can be smart, or it can be suicidal. Readiness to apologize can be seen as a sign of character or one of weakness. Because the stakes are so high, Barbara Kellerman says, leaders should not extend public apologies often or lightly.

    • 5 out of 5 stars
    • Exemplary Work by Kellerman, Apology & Leadership

    • By jason C. on 08-23-16

    Regular price: $1.95