Showing results by author "Amy Cooper Hakim"

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    • Working with Difficult People, Second Revised Edition

    • Handling the Ten Types of Problem People Without Losing Your Mind
    • By: Amy Cooper Hakim, Muriel Solomon
    • Narrated by: Karen Saltus
    • Length: 8 hrs
    • Unabridged
    • Overall
      3.5 out of 5 stars 3
    • Performance
      3 out of 5 stars 2
    • Story
      3.5 out of 5 stars 2

    Your workday is filled with them - people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.

    Regular price: $17.49