Showing results by author "Adam Toporek"


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    • Adam Toporek on Being Your Customer's Hero

    • By: Adam Toporek
    • Narrated by: Dave Summers
    • Length: 16 mins
    • Original Recording
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    Customer service isn't always the most glamorous job. It usually makes the news only when something has gone horribly wrong or is over-the-top indulgent. However, there's a happy medium, says Adam Toporek, author of Be Your Customer's Hero, published by AMACOM. Being a hero to your customers isn't about grand publicity stunts. It's about being there for your customers when they need you.

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