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This book offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to drive success by effectively managing the moments when employees interact with customers. Based on research spanning 10 million employees and 10 million customers around the globe, the Human Sigma approach combines a proven method for assessing the health of the employee-customer encounter with a disciplined process for improving it.

Your path to holistic health begins here, as Pastor Rick Warren and fitness and medical experts Dr. Daniel Amen and Dr. Mark Hyman guide you to incorporate healthy choices into your current lifestyle. The concepts in this book will encourage you to deepen your relationship with God and develop a community of supportive friends who will encourage you to make smart food and fitness choices each and every day.

Demographics not only define who we are, where we live, and how our numbers change. For those who can read beyond the raw figures, they open up hidden business opportunities that lie ahead. What will happen when retiring Boomers free up jobs? How will Generation Y alter supermarkets? Which states will have the most dynamic workforces? Will American manufacturing rebound as Asia's population declines? Upside puts this powerful yet little-understood science to work finding answers.

Grasping God's Word has proven itself in classrooms across the country as an invaluable help to students who want to learn how to read, interpret, and apply the Bible for themselves. This book will equip you with a five-step Interpretive Journey that will help you make sense of any passage in the Bible. It will also guide you through all the different genres found in the Bible to help you learn the specifics of how to best approach each one.

Following up on the ferociously innovative Escape Velocity, which served as the basis for Moore's consulting work to such companies as Salesforce, Microsoft, and Intel, Zone to Win serves as the companion playbook for his landmark guide, offering a practical manual to address the challenge large enterprises face when they seek to add a new line of business to their established portfolio.

Sales isn't about pushing products or being efficient; it's about building the right systems to manage and empower your salespeople. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you understand how to create the conditions for sales success.

The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization.

What do you do when someone you love leaves? And how do you pursue someone who has hurt you, who has sinned against you? In Letting Go, pastors Dave Harvey and Paul Gilbert share stories of pain and stories of hope as they reveal how to care for the prodigal who has strayed. Whether you are dealing with an unfaithful marriage partner, a rebellious child, or a wayward friend, the counsel they offer will help you to pursue a gospel-rooted approach, grounded in truth and practiced in the midst of Christian community.

For project managers looking to establish credibility and drive winning results, author Tom Kendrick’s groundbreaking system provides the key to leading cross-functional, outsourced, and other types of teams through every stage of the project cycle. Results Without Authority is the definitive book on control - teaching the three principal levels of control, including project process, influence, and metrics, among other important areas. You will learn the surefire way to keep projects moving forward.

No pre-pandemic strategy is effective anymore. Alan Weiss has developed an original, new approach to strategy which thus far has certified over 100 people globally, delivering this approach to scores of firms of all types in four countries.

Rediscover the missing piece in what today's Christians believe about the Christian life. As lead Pastor of one of America's biggest churches, John Lindell went on a personal quest for answers and discovered the true meaning behind God's grace, and when he came to see the full revelation of God's commitment to us, it changed his life forever. In Soul Set Free, Lindell invites you on a life-changing journey through the Book of Romans. Learn to no longer view the gospel as anything less than a truth that sets your soul free.

In God's Battle Plan for the Mind, pastor David Saxton seeks to convince God's people of the absolute necessity for personal meditation and motivate them to begin this work themselves. But he has not done this alone. Rather, he has labored through numerous Puritan works in order to bring together the best of their insights on meditation. Standing on the shoulders of these giants, Saxton teaches us how to meditate on divine truth and gives valuable guidance about how to rightly pattern our thinking throughout the day.

One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon - a result of the company’s exemplary leadership practices. Joseph Michelli explains that the international success of Starbucks begins with a promise: To inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time.

This first-of-its-kind guide to spiritual intelligence-rooted in attachment theory, Christian formation, and the science of spirituality-helps us develop healthy attachments, grow into our most secure selves, and love others in the way God loves. With the care of a pastor and the rigor of a researcher, Paul M. Burns gives us practical ways to develop our spiritual intelligence. Becoming a spiritually intelligent person means cultivating an attachment to God, learning self-differentiation, and nurturing empathy.

In this book, you'll learn St. Thomas Aquinas's unique powers of intellect and will, and how he can train us to perfect them. The bestselling author of The One-Minute Aquinas offers here a fully guided tutorial of exercises to perfect your intellectual powers of memory, understanding, logical reasoning, shrewdness, foresight, circumspection, practical wisdom, and so much more that lead to happier and holier lives.

As private eye Lew Archer follows the clues from the canyon sanctuaries of the megarich to jazz joints where you can get beaten up between sets, The Moving Target blends sex, greed, misdirected love, and family hatred into an explosive crime novel.

Typical translations of the New Testament make the biblical text as accessible as possible by using the language of our own day. At times this masks the distance between the New Testament text and modern audiences. Scripture continues to speak to us but it speaks as an ancient text to the modern world. New Testament scholar Scot McKnight offers a translation of the New Testament with a daring approach to the ancient text. Clever in its expression and at times stunning in its boldness, The Second Testament will challenge listeners to experience God's Word anew.

Reject our society's liberal bias against conservative women and learn how traditional principles will secure a better future for us all with this inspiring guide from a political powerhouse.

Rev. Richard D. Phillips digs into the early chapters of the Gospel of John to discover principles you can use for Christian outreach that were modeled by witnesses for Jesus and by Jesus Himself. Phillips unfolds biblical principles for evangelism by examining the ministry of John the Baptist and the calling of the first of Jesus’ disciples. Then, through a brief study of the Lord’s encounter with the Pharisee Nicodemus, he presents us with a theology of the gospel. Finally, he focuses in on Jesus' stirring encounter with the Samaritan woman to show exactly how Christ shared the good news.

In Playing Through the Pain, writer Dan Good seeks to make sense of MLB MVP Ken Caminiti's fascinating, troubled life. The story of Caminiti, the player who opened the lid on performance-enhancing drugs in baseball, has never been properly told. Caminiti voluntarily admitted in a 2002 Sports Illustrated cover story that he used steroids during his career, including his 1996 season, and guessed that half of the players were using performance-enhancing drugs. Good's on-the-record sources include Caminiti's steroids supplier, people who attended rehab with him, and more.