Mostrando resultados por Editor "Berrett-Koehler Publishers" en Todas las categorías

Most people have experienced “office shock” during the past two years, with the pandemic disrupting where and how they work. It’s clear that we can’t go back to the office the way it was. This book reimagines the office and shows how we can plan for more sustainable ways of working.

"Champion for introverts" Jennifer Kahnweiler offers a road map for everyone in the workplace - including leaders, human resource managers, and team members - to create inclusive, introvert-friendly cultures. Kahnweiler provides an assessment to determine how introvert friendly your organization is and looks at every aspect of organizational life - hiring, training, leading, communicating, meeting, designing workplaces, and more - through an inclusive lens.

A noted economist and human capital expert, together with a multidisciplinary team, show that we've entered a new era in which good corporate behavior is no longer optional, it's the new imperative for success-and they have the data to prove it. Their Good Company Index ranking of the Fortune 100 takes the belief in the bottom-line benefits of good behavior out of the realm of faith and into the realm of facts.

Best-selling authors Chip Bell and John Patterson here describe the new rules for coping with demanding customers in a wired, want-it-now world. Bell and Patterson provide a tested formula for restoring balance to the customer relationship by establishing what they call “Service Calm”. The three steps to Service Calm sound simple, but they draw on sophisticated psychological principles and are profound in application.

Veteran community organizer Paul Born's work has contributed to lowering cancer rates in Maine, improving mental health for young people in Florida, and reducing poverty rates in Canada by 20 percent. In this much-needed new book, he shares stories of how he was able to catalyze local communities and guide them to make significant progress on seemingly intractable community problems.

If trainers want to truly make an impact on organizations, what they need is a new mindset, not a new technique. Drawing on examples from major companies and their own years of experience, the authors inspire trainers to have the courage to break away from the usual ways of doing things and identify what is really needed and what really works.

Best-selling author Lynda Gratton - one of the top 20 management thinkers in the world according to the Financial Times - follows up her best seller Hot Spots (over 16,000 sold) by taking a deep look at people who GLOW - individuals in organizations who radiate energy and attract others to them - who are able to create, find, and flourish in hot spots of innovation.

Disruption - the brutal roiling of markets, the decline of long-established brands and products, and the rise of new upstarts - drives business failure and success. Most people think technology causes disruption, but technology merely enables it. Changing customer needs cause disruptions, and too many businesses get caught unaware. Suman Sarkar offers proven strategies that will enable any business to stay radically close to its customers and address their evolving needs.

For small organizations, public relations may feel like a luxury to be indulged in at some point in the distant future. Author Jennifer Farmer argues you don't need a multi-million dollar budget to have a successful public relations program.

Fiercely You is a creative, playful approach to the serious problems that women face regarding confidence and risk-taking. Drawing on her own experiences and interviews with the world's top drag queens, Huba offers five Keys to the Queendom that will help listeners ignore criticism and live life more fearlessly. This is not a guide to drag, it's a guide to life - but in a sense, all life is drag. As RuPaul, the most famous drag queen in the world, herself says, "We're born naked, and the rest is drag."

Three years after Linda Noble Topf was diagnosed with MS, she had only a minimal understanding of the ways MS would affect her body, brain, and ability to function. After experiencing the gamut of emotions that took her from the darkness of grief to the light of hope, Topf made a conscious choice not to wallow in misery but instead to embrace life.

Risk management has become a standard part of the strategic tool kit, providing leaders with a forward-looking radar to scan the future and give early warnings of approaching threats and opportunities. However, even best-in-class organizations can falter in the face of extreme risk exposure. Special circumstances demand special responses, and extreme risk exposure needs very careful handling. Routine risk management approaches will fall short, but businesses that demonstrate high flexibility and resilience will have the competitive advantage and the ability to thrive where others fail.

Rather than suggesting a rule book, Rebekah Bastian, vice president at Zillow and recognized thought leader, inspires you to Blaze Your Own Trail. “I have the benefit of being a living example of crooked paths, magnificent screw-ups, and shocking successes,” she writes. Through story lines and supportive data that explore workplace sexism, career changes, marriage, child-rearing, existential crises, and everything in between, you will learn to embrace and feel less alone in your own nonlinear journey.

To bridge this gap between the "talk" and the "walk", Freeman and Auster provide a process through which organizations can collectively surface deeply held values that truly resonate with everyone, from top to bottom. Their Values Through Conversation (VTC) process focuses on four key types of values conversations: introspective, historical, connectedness, and aspirational.

Globalization has created a superheated competitive business environment that demands innovation to stay ahead. But it's also created a hidden source of innovation right in your midst: the people in your organization who have deep experience in more than one culture - multiculturals. Having to integrate different cultural frameworks has enabled them to develop abilities that can contribute powerfully to building innovative organizations.

In today's work environment, not growing and stretching yourself translates into lack of innovation, stagnation, and obsolescence. Relying upon strengths is like relying upon training wheels. At a certain point you need to take them off in order to improve and grow.

Joan Kuhl helps women create a clear vision of what their career path deserves to be and make a convincing business case for equality to their managers and senior leadership. You'll learn strategies for overcoming sexist cultural attitudes about gender and leadership as well as for dealing with self-limiting behaviors like imposter's syndrome (the feeling that you're never good enough despite a track record of success) and the myth of meritocracy (the idea that just doing good work is the only way to advance).

Millions of employees attend some type of training or learning event during their tenure. Unfortunately, only 10 to 30 percent of what they learn will actually be applied in their work, presenting a situation referred to as a learning transfer problem. In Are You Making Money for Your Hive? authors Karie Holton and Elwood Holton illustrate how businesses can make learning really work to get real results.

People are often skeptical that there is anything they can do to raise society's ethical level. Mark Pastin begs to differ. We can make a difference, and we don't need ethics "experts" to tell us what to do. He argues that we all have an innate ethical sense - what he calls an "ethics eye". He offers tools for sharpening the ethics eye so we can see and do the right thing ourselves, particularly in the workplace, where our decisions can affect not just ourselves but coworkers, clients, customers, and even an entire organization.

All Americans deserve and should have access to high quality, affordable healthcare services delivered by professionals who have sufficient time and resources to care for them. This book offers proven and practical approaches for redesigning healthcare organizations to be less fragmented - and more patient-centered —-by tapping in to the experiences of staff on the front lines of patient care.