Showing results by narrator "Tony Alessandra" in All Categories
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The Power of Listening
- By: Tony Alessandra
- Narrated by: Tony Alessandra
- Length: 41 mins
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Stop being a passive listener and start being an active listener, using a dynamic program called CARESS. These 6 steps to effective listening were created by acclaimed lecturer and author Tony Alessandra. Alessandra is a marketing strategist, an applied behavioral scientist, and an expert in building business relationships guaranteed to last a lifetime.
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poor audio makes it hard to apply the principles
- By Vernon on 03-18-05
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The Power of Listening
- Narrated by: Tony Alessandra
- Length: 41 mins
- Release date: 12-16-99
- Language: English
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Dr. Tony Alessandra Interviews Chuck Reaves on Price Objections
- By: Chuck Reaves
- Narrated by: Tony Alessandra
- Length: 27 mins
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Dr. Tony Alessandra interviews Chuck Reaves on Price Objections. What would it be worth to you to never hear the price objection again? Chuck says that the person most guilty of bringing up the price objection is the salesperson because the salesperson feels that price is the obstacle to making the sale. To get around price objections, find out what the customer really needs - what are the customer’s buying criteria? Chuck tells us to discover what is the customer really trying to accomplish and what are their trade-offs.
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Dr. Tony Alessandra Interviews Chuck Reaves on Price Objections
- Narrated by: Tony Alessandra
- Length: 27 mins
- Release date: 02-22-13
- Language: English
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Dr. Tony Alessandra Interviews Shep Hyken on Moments of Magic
- By: Shep Hyken
- Narrated by: Dr. Tony Alessandra
- Length: 28 mins
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Shep Hyken believes that if you just work to satisfy customers, you are just average and in danger of losing your customers. Shep discusses the importance of speed in customer service; it's the difference between good service and incredibly great service. Consistency of your customer service effort is crucial to creating moments of magic for your customers.
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Dr. Tony Alessandra Interviews Shep Hyken on Moments of Magic
- Narrated by: Dr. Tony Alessandra
- Length: 28 mins
- Release date: 02-21-13
- Language: English
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Effective Telephone Skills
- By: Dr. Tony Alessandra
- Narrated by: Dr. Tony Alessandra
- Length: 24 mins
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This 2-part program will give you a guide to developing a more thorough understanding of nonverbal communication techniques. By increasing your awareness of nonverbal behavior, you can read the emotions and attitudes of fellow employees, supervisors, customers, and others you interact with inside and outside your organization. As a result, you will have a greater feeling for and awareness of all your interpersonal transactions.
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Effective Telephone Skills
- Narrated by: Dr. Tony Alessandra
- Length: 24 mins
- Release date: 08-06-14
- Language: English
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Dr. Tony Alessandra Interviews Steve Underation on Trade Show Mastery
- By: Steve Underation
- Narrated by: Dr. Tony Alessandra
- Length: 27 mins
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Steve discusses how to convert trade show leads into long-term customers. He also covers how to have your trade show marketing pay dividends long after the trade show ends. He describes that trade shows are three-act plays, and how we must master all three acts - what you do before the trade show, what you do at the trade show, and what you do after the trade show.
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Some value that certainly help.
- By A. Jumroontat on 07-09-15
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Dr. Tony Alessandra Interviews Steve Underation on Trade Show Mastery
- Narrated by: Dr. Tony Alessandra
- Length: 27 mins
- Release date: 03-01-13
- Language: English
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Astounding Customer Service
- By: Dr. Tony Alessandra
- Narrated by: Dr. Tony Alessandra
- Length: 1 hr and 27 mins
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What is the cost of losing a customer? In today's competitive environment, it is a cost no business can afford. It costs you up to 4 times more to get a new customer than it does to retain an existing one. However, That does not even take into account the fact that an unhappy customer will tell an average of 20 customers about their bad experiences, while a satisfied customer will only tell 10 people about their good experiences. This means you have to make twice as many customers happy as unhappy ...
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Astounding Customer Service
- Narrated by: Dr. Tony Alessandra
- Length: 1 hr and 27 mins
- Release date: 08-06-14
- Language: English
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Dr. Tony Alessandra Interviews Joe Charbonneau on Successful Failures
- By: Joe Charbonneau
- Narrated by: Dr. Tony Alessandra
- Length: 27 mins
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Joe explains that successful failures do what others want them to do rather than what they really want to do, because of their high need for social acceptance. He covers career builders versus career busters. Joe also says that to move to the top 3%, we must study the masters and use them as role models.
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Dr. Tony Alessandra Interviews Joe Charbonneau on Successful Failures
- Narrated by: Dr. Tony Alessandra
- Length: 27 mins
- Release date: 02-21-13
- Language: English
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Collaborative Selling Workshop
- By: Dr. Tony Alessandra
- Narrated by: Dr. Tony Alessandra
- Length: 47 mins
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Dr. Alessandra teaches you six easy steps help you increase your sales, get more referrals, and earn higher commissions. It contains strategies and techniques that ensure you team up with your prospects.
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Collaborative Selling Workshop
- Narrated by: Dr. Tony Alessandra
- Length: 47 mins
- Release date: 02-22-13
- Language: English
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Conflict Resolution
- By: Dr. Tony Alessandra
- Narrated by: Dr. Tony Alessandra
- Length: 21 mins
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This program by Dr. Tony Alessandra covers how to have conflict-free relationships in your working environment and in your personal life.
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Conflict Resolution
- Narrated by: Dr. Tony Alessandra
- Length: 21 mins
- Release date: 02-22-13
- Language: English
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Dr. Tony Alessandra Interviews Mark Sanborn on Leadership
- By: Mark Sanborn
- Narrated by: Dr. Tony Alessandra
- Length: 27 mins
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In this interview, Tony and Mark discuss the very important topic of leadership. Mark describes the difference between "management" and "leadership" and the difference between "organizational leadership" and "personal leadership". Mark discusses his six key tips to becoming a better leader, both professionally and personally.
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Dr. Tony Alessandra Interviews Mark Sanborn on Leadership
- Narrated by: Dr. Tony Alessandra
- Length: 27 mins
- Release date: 02-21-13
- Language: English
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Alessandra on…The Sales Edge
- By: Dr. Tony Alessandra
- Narrated by: Tony Alessandra
- Length: 40 mins
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Turn your customers into business apostles who "preach the gospel" according to your company. Dr. Alessandra focuses on how everyone in your organization can become more customer-driven and less operations-driven; how to turn moments of misery into moments of magic for your customers; and how to create customer intimacy, customer retention, and customer satisfaction, which leads to customer loyalty.
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Alessandra on…The Sales Edge
- Narrated by: Tony Alessandra
- Length: 40 mins
- Release date: 03-01-13
- Language: English
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Dr. Tony Alessandra Interviews Phil Wexler on the Quest for Excellence
- By: Phil Wexler
- Narrated by: Tony Alessandra
- Length: 24 mins
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Dr. Tony Alessandra interviews Phil Wexler on the quest for excellence. Phil Wexler discusses prescriptions for achieving customer service excellence. He differentiates between being an operations-driven company versus a customer-driven company. Phil also proposes creating demanding and complaining customers and the benefits of doing so. You need to set high expectations for your customers so that when they shop your competition, the competition pales by comparison to your company.
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Dr. Tony Alessandra Interviews Phil Wexler on the Quest for Excellence
- Narrated by: Tony Alessandra
- Length: 24 mins
- Release date: 02-25-13
- Language: English
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Dr. Tony Alessandra Interviews Jeff Blackman on Peak Performance
- By: Jeff Blackman
- Narrated by: Tony Alessandra
- Length: 27 mins
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Dr. Tony Alessandra interviews Jeff Blackman on peak performance. Jeff compares individuals to a share of stock and its P/E ratio. For individuals, the "P" is their productivity, persistence, pride, and profitability. The "E" for individuals is their energy, effort, excitement and execution.
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Dr. Tony Alessandra Interviews Jeff Blackman on Peak Performance
- Narrated by: Tony Alessandra
- Length: 27 mins
- Release date: 08-06-14
- Language: English
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Presentation Power
- By: Dr. Tony Alessandra
- Narrated by: Dr. Tony Alessandra
- Length: 21 mins
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Good presentations can provide opportunities for growth in power, control, recognition, and prestige. The guidelines presented by Dr. Tony Alessandra in this program can help you immensely if you listen, study, and practice them consistently.
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Presentation Power
- Narrated by: Dr. Tony Alessandra
- Length: 21 mins
- Release date: 02-21-13
- Language: English
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Goal Setting
- By: Dr. Tony Alessandra
- Narrated by: Dr. Tony Alessandra
- Length: 21 mins
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Goals, when earnestly pursued, give people reasons to do some things and to avoid other things. This program shows you how to identify your goals and map out the steps that will help you achieve them.
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Goal Setting
- Narrated by: Dr. Tony Alessandra
- Length: 21 mins
- Release date: 02-21-13
- Language: English
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Dr. Tony Alessandra Interviews Ron Finkelstein on Small Business Mastery
- By: Ron Finkelstein
- Narrated by: Dr. Tony Alessandra
- Length: 28 mins
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Ron covers the top three of the 12 principles for small business success - the attitude of the business owner, building the right strategy, and having discipline. He says that the single biggest mistake small business owners make is that they focus on the numbers rather than the activities and behaviors. Small business owners must convey the "big picture" to their employees to get them all excited and moving toward the goals of the small business owner.
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Dr. Tony Alessandra Interviews Ron Finkelstein on Small Business Mastery
- Narrated by: Dr. Tony Alessandra
- Length: 28 mins
- Release date: 02-21-13
- Language: English
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Dr. Tony Alessandra Interviews Scott Zimmerman on One-to-One Marketing
- By: Scott Zimmerman
- Narrated by: Dr. Tony Alessandra
- Length: 28 mins
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Scott discusses how to match your marketing messages to the wants, needs, and interests of every recipient. He talks about his system for profiling every single customer and prospect so marketing can tailor messages specifically around each and every customer’s needs. Scott says that consistent, individualized follow-up with prospects and customers is the key to sales and marketing success.
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Dr. Tony Alessandra Interviews Scott Zimmerman on One-to-One Marketing
- Narrated by: Dr. Tony Alessandra
- Length: 28 mins
- Release date: 02-21-13
- Language: English
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Power Listening
- By: Dr. Tony Alessandra
- Narrated by: Dr. Tony Alessandra
- Length: 42 mins
- Unabridged
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Listening is just as important as speaking. Good listening draws people to you. Poor listening causes them to drift away. This program offers a powerful set of tools to help you build your listening skills up to maximum effectiveness. Jumpstart your way to better listening today!
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Power Listening
- Narrated by: Dr. Tony Alessandra
- Length: 42 mins
- Release date: 11-22-11
- Language: English
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Ten Qualities of the World's Greatest Communicators
- By: Tony Alessandra
- Narrated by: Tony Alessandra
- Length: 5 hrs and 8 mins
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In this idea-packed new audio program from Gildan Media, Communication Expert Dr. Tony Alessandra, author of the best sellers Relationship Strategies and The Ten Qualities of Charismatic People, will teach you the Ten Qualities of The World's Greatest Communicators. Tony has observed that the majority of the great leaders in the worlds of both politics and business are also great communicators.
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Ten Qualities of the World's Greatest Communicators
- Narrated by: Tony Alessandra
- Length: 5 hrs and 8 mins
- Release date: 06-01-15
- Language: English
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5 Negative Versatility Traits
- By: Dr. Tony Alessandra
- Narrated by: Tony Alessandra
- Length: 21 mins
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Dr. Tony Alessandra covers the 5 negative versatility traits of subjectiveness, bluntness, resistance, single-mindedness, and taking unreasonable risks. Versatility is your ability to engage in a range of behaviors not necessarily characteristic of your usual ways of behaving in order to be more effective in a situation or in a relationship.
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5 Negative Versatility Traits
- Narrated by: Tony Alessandra
- Length: 21 mins
- Release date: 03-01-13
- Language: English
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