Showing results by publisher "ITSM Press" in Business & Careers
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A Concise Introduction to ISO 9001:2015
- By: ITSM Press
- Narrated by: Satauna Howery
- Length: 25 mins
- Unabridged
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A concise introductory guide to the quality management systems (QMS) standard ISO 9001:2015.
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Worth a listen
- By Redwagen on 01-17-19
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A Concise Introduction to ISO 9001:2015
- Narrated by: Satauna Howery
- Length: 25 mins
- Release date: 01-04-19
- Language: English
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A Concise Introduction to ISO 45001:2018
- By: ITSM Press
- Narrated by: Dean Collins
- Length: 26 mins
- Unabridged
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A concise introductory guide to the occupational health and safety (OH&S) management systems standard ISO 45001:2018.
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A Concise Introduction to ISO 45001:2018
- Narrated by: Dean Collins
- Length: 26 mins
- Release date: 12-21-18
- Language: English
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A Concise Introduction to ISO 14001:2015
- Narrated by: Satauna Howery
- Length: 26 mins
- Release date: 01-02-19
- Language: English
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Service Management: It's All About the People
- By: Dolf Van Der Haven
- Narrated by: Douglas Birk
- Length: 3 hrs and 33 mins
- Unabridged
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This audiobook presents a framework for service management called the integral service management framework (ISMF), which adds multiple perspectives to traditional service management that have not been emphasized sufficiently elsewhere.
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Service Management: It's All About the People
- Narrated by: Douglas Birk
- Length: 3 hrs and 33 mins
- Release date: 01-17-19
- Language: English
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A Guide to ISO/IEC 20000-1:2018 Service Management
- By: Dolf van der Haven
- Narrated by: Douglas Birk
- Length: 1 hr and 25 mins
- Unabridged
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The revised standard for Service Management, ISO/IEC 20000-1:2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery, and improvement of a Service Management System, which is the coordinated set of policies, processes, organizational structure, and people to manage services. This book provides and overview of this revised standard for service management.
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Good Introduction
- By Ahmed H. on 01-21-19
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A Guide to ISO/IEC 20000-1:2018 Service Management
- Narrated by: Douglas Birk
- Length: 1 hr and 25 mins
- Release date: 12-18-18
- Language: English
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A Guide to ISO/IEC 38500:2015 Governance of IT
- By: Dolf van der Haven
- Narrated by: Betsy Winchester
- Length: 49 mins
- Unabridged
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The role of IT in almost all services that are provided today is pervasive: Even in non-IT services such as hospitality, healthcare, and transport services, IT is used as a core enabler without which the service would rapidly break down. Governance of IT needs to become an integral part of general corporate governance in order to provide direction for the use of IT in today’s enterprises.
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A Quick introduction
- By Ahmed H. on 01-23-19
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A Guide to ISO/IEC 38500:2015 Governance of IT
- Narrated by: Betsy Winchester
- Length: 49 mins
- Release date: 01-09-19
- Language: English
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A Guide to Lean
- By: Nigel Murphy
- Narrated by: Douglas Birk
- Length: 1 hr and 56 mins
- Unabridged
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In this publication, we explore the origins of Lean and what current trends like IoT, big data, and digitization mean for its future.
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A Guide to Lean
- Narrated by: Douglas Birk
- Length: 1 hr and 56 mins
- Release date: 12-26-18
- Language: English
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A Concise Introduction to Digital Transformation
- Narrated by: Michael Campobasso
- Length: 25 mins
- Release date: 12-18-18
- Language: English
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