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The solution in each case was a focus on customer experience, the most powerful - and misunderstood - element of corporate strategy today. Customer experience is, quite simply, how your customers perceive their every interaction with your company. It’s a fundamental business driver. Here’s proof: over a recent five-year period during which the S&P 500 was flat, a stock portfolio of customer experience leaders grew 22 percent.

Inside Out and Outside In has established itself as a foundational book for mental health practitioners in a variety of disciplines who work with clients in complex social environments. It is unique in its focus on the forces that shape people from within and also from their social worlds, with sensitivity to race, gender, sexuality, and class.

One of the most misunderstood professional athletes of his generation, America’s “Robo Quarterback” finally sets the record straight, exposing his childhood trauma, battle with addiction, and path toward self-acceptance with brutal honesty and profound humility. For years, the national...

‘DCI Matilda Darke is the perfect heroine’ Elly Griffiths The second book in Michael Wood’s darkly compelling new crime series featuring DCI Matilda Darke. Perfect for fans of Stuart MacBride, Mark Billingham and Val McDermid. When elderly George Rainsford goes to investigate a suspicious...

A captivating memoir from the incomparable Garry Wills, "one of the country's most distinguished intellectuals" (The New York Times Book Review). Illuminating and provocative, Outside Looking In is a compelling chronicle of an original thinker at work in remarkable times. With his dazzling style...

A provocative new novel from bestselling author T.C. Boyle exploring the first scientific and recreational forays into LSD and its mind-altering possibilities. In this stirring and insightful novel, T.C. Boyle takes us back to the 1960s and to the early days of a drug whose effects have...

Outside/In: Where curiosity and the natural world collide. Look around, and you’ll find everything is connected to the natural world. At Outside/In, we explore that idea with boundless curiosity. We report from disaster zones, pickleball courts, and dog sled kennels, and talk about policy, pop culture, science, and everything in between. From the backcountry to your backyard, we tell stories that expand the boundaries of environmental journalism. Outside/In is a production of NHPR. Learn more at outsideinradio.org

From Memorial Day until the student workers and tourists leave in the fall, the island community of Put-In-Bay, Ohio, thrives on alcohol, drugs, sexual experimentation, and any other means of forgetting responsibilities. To Brad Shepherd - recently forced out of his job as a junior high math teacher after the overdose death of a student - it's exactly the kind of place he's looking for. Allured by the comfort and acceptance of the hedonistic atmosphere, Brad trades his academic responsibilities and sense of obligation for a bouncer's flashlight and a pursuit of the endless summer.

In the New York Times bestseller An Altar in the World, acclaimed author Barbara Brown Taylor continues her spiritual journey by building upon where she left off in Leaving Church. With the honesty of Elizabeth Gilbert (Eat, Pray, Love) and the spiritual depth of Anne Lamott (Grace, Eventually)...

They Both Die at the End meets Gravity in this mind-bending sci-fi mystery and tender love story about two boys aboard a spaceship sent on a rescue mission, from two-time National Book Award finalist Eliot Schrefer. Stonewall Honor Award winner! Two boys, alone in space. Sworn enemies sent on...

The doors to my apartment complex have been welded shut. That might have been a good idea. The town has been evacuated. Strange beasts roam the streets outside. Our only choice is to wait for the rescue… But will it come? Yuri - a young man from a backwater Russian town - wakes to find the doors to his crumbling apartment complex welded shut... from the inside. Before anyone can make sense of it, something not from this world kills a postman stranded on the other side of the door. And when the town's old evacuation sirens begin to blare, Yuri and everyone else in the building realize an ...

The Socs and the Greasers are rival gangs from the opposite sides of town. The Socs’ idea of a good time is cruising around in their flash cars and beating up long-haired Greasers like Ponyboy. Ponyboy knows what to expect and that he can count on his older brothers and other friends—until one night when someone takes things too far. Ponyboy may seem tough, but on the inside he is running scared.

What if “impossible” just means we haven’t found another way yet? Toto’s Lisbon adventure begins on a bus that does something extraordinary: it drives into the Tagus River and becomes a boat! There he meets Nina the Sardina, a little fish with a big dream: she wants to explore Lisbon...

A SAS soldier's journey from trainee to elite warrior fighting Islamic militants in Afghanistan, only to be betrayed by his own senior leaders at home. 'I've had more than my share of close calls. Truth is, it's fucking thrilling. But the fear can hit just as hard, especially when you see mates...

A dean at Johns Hopkins, where pediatrician Tony Holtzman spent his professional career, praised him as "a man for all seasons". Another dean reviled him as a "troublemaker". In this candid autobiography, Holtzman describes both aspects as he contrasts his middle class flaws with his scientific rigor and political activism.

A smart and revealing political memoir from a rising star of the Democratic Party. "In life and in politics, the most important work is often that which happens outside the wire." Going "outside the wire" -- military lingo for leaving the safety of a base -- has taught Jason Kander to take risks...

Live it, Love it Life can be a tumultuous ride. No matter who you are or what you do, you will inevitably experience hardship. Difficulty. Pain, suffering, grief and heartache. You will feel down, you will get tired, and at times when the going gets really tough, you will even think about giving up. But you can't. Because you have so much to live for. And even much more to smile about... Fact is, Life is a gift. So many people have it worst than you ever will. So many have no idea what things could be like. Many, sadly, can only dream that your worst days were their best... So don't fret. ...

* Adam Grant's # 1 pick of his top 20 books of the year This is not just an engrossing read--it's bursting with practical insights. Ozan Varol's dazzling debut might change how you approach problems. Houston, this book has solutions."―Adam Grant Rocket science is often celebrated as the...

Libby Davies looks back on her remarkable life and career with candid humor and heart-rending honesty. She addresses the challenges of her work on homelessness, sex workers’ rights, and ending drug prohibition.

Thinking Outside the Prize Box presents a fresh, research-based approach to supporting children and promoting positive behavior in the classroom. This book explores why traditional behavior management methods often fail to create lasting change and emphasizes the importance of relatedness, autonomy, and competence in addressing challenging behaviors.