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Juliana O’Neil’s promising future was burned away in the heat of battle. She had been an officer with a bright future in the military, but now she is struggling to survive. Her husband gone and her career in shambles, she finds a job at Top as a hostess and tries to put together the pieces of her life. The last thing she needs is any kind of male attention, but she can’t help but be amused at her neighbor and coworker’s lothario antics. Not that she would have anything to do with him, at least not for more than one night

“A perceptive and practical book about why our calendars so rarely reflect our priorities and what we can do to regain control.”—ADAM GRANT “Carey’s book will help you reorganize your life. And then you can share a copy with someone you care about.”—SETH GODIN You deserve to...

Technology and social media tools have made it easier than ever for companies to communicate with consumers. They can listen and join in on conversations, solve problems, get instant feedback about their products and services, and more. So why, then, are most companies not doing this? Instead, it seems as if customer service is at an all-time low, and that the few companies who are choosing to focus on their customers are experiencing a great competitive advantage. At Your Service explains the importance of refocusing your business on your customers and your employees.

Ten years ago, Quinn Hathaway and Maya Mercer shared a night of forbidden passion they vowed to keep secret forever. When Quinn and Maya meet again, old sparks fly, but none of the reasons to hide their passion have changed. Quinn is still much younger, and Maya has never told her son that she's attracted to women.

In the third season of her podcast, Dua Lipa: At Your Service, pop powerhouse Dua Lipa has candid, uplifting and insightful conversations with the people who inspire her most about topics like reinvention, sex and relationships, psychedelics, and more. Season Three will include conversations with internationally renowned artists, thought leaders and cultural icons.Season Three of At Your Service will also invite listeners to explore the vast landscape of human experiences, and celebrates the power in sharing stories and insights into the world around us. Following Season Three's premiere with ...

When Anthony Mercer walked into Au cœur du terroir, he was looking for good food and a pleasant evening spent with a friend. He never expected to meet--and sleep with--Paul Delescluse, a waiter at the restaurant. After spending a magical week together in Paris, Anthony must return to his life in North Carolina, while Paul remains in France.

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance - for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes.  

Everything you need to know about revenue management practice in simple language, with clear and easy-to-understand examples. From the originator of the ARPAR performance index (#ARPAR), this book brings a fresh view on revenue management and describes the tools that are relevant and effective today. After you start applying these strategies—you’ll start noticing the difference in less than a month, guaranteed.

The solution in each case was a focus on customer experience, the most powerful - and misunderstood - element of corporate strategy today. Customer experience is, quite simply, how your customers perceive their every interaction with your company. It’s a fundamental business driver. Here’s proof: over a recent five-year period during which the S&P 500 was flat, a stock portfolio of customer experience leaders grew 22 percent.

Relationship Sales at Scale™ is the new selling philosophy for our age. It marries the timeless power of tribe-based trust with digitally enabled scale so you can open doors tastefully and convert prospects consistently, all without spamming anyone. Written by Dan Englander, CEO and founder of Sales Schema, the book’s stories, strategies, and hands-on resources are grounded in thousands of outreach campaigns conducted since 2014 to secure opportunities between clients and hard-to-reach prospects, including the leaders of the largest companies on earth.

Ready to embark on the adventure of a lifetime? Traveling Boomers Cruising is the definitive guide for baby boomers who dream of discovering the world by ship. Packed with essential tips, expert advice, and plenty of charm, this guidebook takes you step-by-step through the cruising experience—from choosing the perfect itinerary to making the most of onboard amenities and unforgettable shore excursions. Whether you're seeking relaxation, exploration, or a bit of both, this book helps you navigate every wave of your journey. With insider secrets, practical planning tools, and inspiring ...

The purpose of this book is to use examples from the life and experiences of a Christian physician who relies on his faith in his daily practice to show how grief can be overcome and how family and friends can best minister to the sick and dying. The book explains how very sick and dying patients can make rational decisions to ensure that they receive the most compassionate and effective care. The book illustrates how service to others can be a cure for grief and loss.

Embark on a transformative culinary journey with "The Forgotten Chef," narrated by Brad Derry. Author Phil, after three decades navigating his own food odyssey, invites listeners to explore their unique culinary path. This audiobook serves as a mentor, challenging and guiding a new generation of chefs to understand their passion for cooking. Whether aspiring to enhance home cooking skills, pursuing culinary education, or venturing into the food entrepreneurship realm, "The Forgotten Chef" is a thought-provoking companion.

En términos de neurociencia, lo que te sucede y lo que imaginas que te sucede, tiene exactamente el mismo peso neurológico para tu cerebro. Y es así porque todo lo que aparentemente vives en el plano material, lo experimentas realmente en tu conciencia. Resulta tan útil que, hay grupos de mucha relevancia en el mundo de la ciencia y el deporte (NASA, F1, Olimpiadas), entre otros, que lo hacen para ensayar y para entrenar; cuando las circunstancias no les permiten hacerlo en un escenario físico (real).

Ultimately, with a deep understanding of the law, you are able to keep debt collectors’ aggression in check, all to your advantage. Would you want to be that person who is not afraid of debt collectors with all their rage and fury? Do you want to beat them at their own game of debt collection by using the law to your advantage to tame them? Well, if that’s what you are looking for, this book is the ultimate guide on how to take charge of the whole process so that you don’t end up making silly mistakes that could cost you. Listen to learn more....

PI Harry Kenmare loves gorgeous women, fine wine, and Irish whiskey. And he loves to see justice done. He’s old school: Results matter, methods don’t, and political correctness can go to hell, along with the corrupt establishment. The seven stories collected here have Harry doing what he does best and telling it to you himself, as he goes hard, very hard, at work and at play. In these PI cases, Harry gets down and dirty across Sydney society, from the supposedly respectable to the openly seedy.

Colin Bott is a middle-aged man who loses his job as an unsuccessful letting agent, and discovers how to speak at funeral services as a Celebrant. When attending the funeral of his boss’s wife, Colin discovers the service is being conducted by a non-religious person – a Celebrant. He is intrigued by this, and on losing his job, and several new job disasters, he decides that becoming a Celebrant is the job for him.

Book endorsed by the Professional Beauty Association (PBA) and Modern Salon magazine. Every successful salon owner understands that top-notch service is critical to business profitability and longevity. In this new edition of the Ready, Set, Go! Beauty Book series, we show you how to differentiate your business by providing 5-star service. We help you understand the fundamentals and true meaning of customer service—what customers want, deserve and expect—and how to win customer loyalty by delivering the ultimate customer experience. This book is designed to educate you as the salon ...

How to Be Resilient in Your Career: Facing Up to Barriers at Work is a reliable resource presented with nuance, depth, and specificity. Psychologists, psychotherapists, social workers, and HR professionals who are looking for effective advice when supporting people struggling with these issues will greatly benefit from this book—as will early career professionals and established earners looking to resolve their career issues.

Mathias Perras is 24, newly arrived in Montréal, and works two jobs so he can live on rue Sainte-Catherine in the heart of the gay district. During the day, he’s on a fast track to management at the Banque de Montréal. At night, he waits tables at a gay bar down the street. He’s burning the candle at both ends, but it will be worth it when his career takes off and he has the life of which he’s always dreamed. When he meets Pascal, one more piece of that dream slots into place. Pascal is everything he wants in a lover. But Pascal doesn’t look at him twice.