Showing results by narrator "Jonathan Yen" in All Categories

From services to products, online to in-person, small-scale to multinational, your customers' loyalty depends on how you interact with them. Transform Customer Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution.

Developed by Harville Hendrix and Helen LaKelly Hunt in the 1980s, imago relationship therapy helps couples - and everyone in significant relationships - shift from conflict to connection by transforming the quality of their interactions. Joining theory and practice with elegance, and filled with examples, exercises, and dialogues, this is a book no couple's therapist can afford to be without.

The 21st century has been an era of hardening borders-increased borderland patrols, surveillance, and militarization are widening the chasm between those who can vacation (or do business) where they please, and others whose movements are restricted by armed guards. But as journalist Todd Miller finds in Empire of Borders, the US border is also becoming increasingly fluid, expanding thousands of miles outside of US territory often to protect Washington's interests.

As head of the Bonanno clan, Joey Massino was the last don, and ran his world with an iron hand - until he got hit with a murder rap, and turned on his own people. Here, for the first time, is his shocking true story - a glimpse inside the world of organized crime that we may never see again.

In this groundbreaking biography of the Japanese emperor Hirohito, Herbert P. Bix offers the first complete, unvarnished look at the enigmatic leader whose 63-year reign ushered Japan into the modern world. Never before has the full life of this controversial figure been revealed with such clarity and vividness. Bix describes what it was like to be trained from birth for a lone position at the apex of the nation's political hierarchy and as a revered symbol of divine status.

Freedom’s Detective reveals the untold story of the Reconstruction-era US Secret Service and their battle against the Ku Klux Klan, through the career of its controversial chief, Hiram C. Whitle.

Everyone knows this kind of politician: a charismatic maverick who goes up against the system and its ways, but thinks he doesn't have to live by the rules. Using his experience as a speechwriter, Barton Swaim tells the story of a band of believers who attach themselves to this sort of ambitious narcissist.

In Plant Teachers, Narby and Pizuri hold a cross-cultural dialogue that explores the similarities between ayahuasca and tobacco, the role of these plants in indigenous cultures, and the hidden truths they reveal about nature. Juxtaposing two distinct worldviews, Plant Teachers invites listeners on a wide-ranging journey through anthropology, botany, and biochemistry, while raising tantalizing questions about the relationship between science and other ways of knowing.

In December 2013, a young boy in a tiny West African village contracted the deadly Ebola virus. The virus spread to his relatives, then to neighboring communities, then across international borders. The world's first urban Ebola outbreak quickly overwhelmed the global health system and threatened to kill millions. In an increasingly interconnected world in which everyone is one or two flights away from New York or London or Beijing, even a localized epidemic can become a pandemic. Ebola's spread sounded global alarms that the next killer outbreak is right around the corner.

What do Google, Snapchat, Tinder, Amazon, and Uber have in common, besides soaring market share? They're platforms - a new business model that has quietly become the only game in town. A platform, by definition, creates value by facilitating an exchange between two or more interdependent groups. So, rather than making things, they simply connect people. The advent of mobile computing and its ubiquitous connectivity have forever altered how we interact with each other. Yet, few people truly grasp the radical structural shifts of the last 10 years.

We live in an era of tribalism, polarization, and intense social division - separating people along lines of religion, political conviction, race, ethnicity, and sometimes gender. How did this happen? In Conformity, Cass R. Sunstein argues that the key to making sense of living in this fractured world lies in understanding the idea of conformity - what it is and how it works - as well as the countervailing force of dissent.

They called him Mickey Free. His kidnapping started the longest war in American history, and both sides - the Apaches and the white invaders - blamed him for it. A mixed-blood warrior who moved uneasily between the worlds of the Apaches and the American soldiers, he was never trusted by either but desperately needed by both. He was the only man Geronimo ever feared. He played a pivotal role in this long war for the desert Southwest from its beginning in 1861 until its end in 1890 with his pursuit of the renegade scout Apache Kid.

Devil's Island. An abandoned island in the Caribbean Sea with a dark and bloody past. An island with a terrible secret. Nick Gorman, billionaire movie producer, assembles a team of ghost hunters and scientists to investigate the Thornhill Manor on Devil's Island - the most haunted place in the world that no one's ever heard of. He's there to find proof of ghosts, evidence of an afterlife...but he's also there to uncover the secret that is hidden on the island...to possess it.

Many people take math in high school and promptly forget much of it. But math plays a part in all of our lives all of the time, whether we know it or not. In The Joy of x, Steven Strogatz expands on his hit New York Times series to explain the big ideas of math gently and clearly, with wit, and insight.

In their groundbreaking book Human + Machine, Accenture technology leaders Paul Daugherty and H. James Wilson showed how leading organizations use the power of human-machine collaboration to transform their businesses and their bottom lines. Now those companies and other pioneers across industries are reshaping the very nature of innovation. In Radically Human, Daugherty and Wilson show this profound shift - how artificial intelligence is becoming less artificial and more intelligent.

Conflict is a part of life, but that doesn't mean that we need to accept bitterness and broken relationships. But before we can properly heal our relationships with others, we must let God heal our relationship with him. In this audiobook, Neil T. Anderson invites you to see how Jesus brings about the miracle of reconciliation. Learn how to go beyond conflict management to freedom and healing by learning the basics of repentance, reparation, and forgiveness.

You've seen the headlines: Parmesan cheese made from sawdust. Lobster rolls containing no lobster at all. Extra-virgin olive oil that isn't. Fake foods are in our supermarkets, our restaurants, and our kitchen cabinets. Award-winning food journalist and travel writer Larry Olmsted exposes this pervasive and dangerous fraud perpetrated on unsuspecting Americans.

Before 1910 the American chestnut was one of the most common trees in the eastern United States. An important natural resource, chestnut wood was preferred for woodworking, fencing, and building construction, as it was rot resistant and straight grained. The hearty and delicious nuts also fed wildlife, people, and livestock.

Scientists' understanding of life is progressing more rapidly than at any point in human history, from the extraordinary decoding of DNA to the controversial emergence of biotechnology. Featuring pioneering biologists, geneticists, physicists, and science writers, Life explains just how far we've come - and takes a brilliantly educated guess at where we're heading.

There is an epidemic of bad thinking in the world today. When Bad Thinking Happens to Good People provides an engaging tour through the basic principles of logic, argument, evidence, and probability that can make all of us more reasonable and responsible citizens.