Unboxing Ecommerce: Operations Behind Online Brands  By  cover art

Unboxing Ecommerce: Operations Behind Online Brands

By: James Marks and Jennifer Yates
  • Summary

  • In each episode, we order a product from the same brand, meticulously analyzing both the front and back end of placing an order. We then reverse engineer the storage, logistics, and packaging details to evaluate every step of its journey right to our doorsteps. And if we return a package, we'll dive into that process as well.

    Welcome to Unboxing Ecommerce, the brainchild of two longtime friends and entrepreneurs, James Marks and Jennifer Yates. We met over 20 years ago while running our own brick-and-mortar businesses, and today, we're combining our expertise to dissect and understand the online shopping and shipping experience.


    Join us for a comprehensive, 360-degree view of ecommerce. Whether you're an industry professional, an ecomm enthusiast, or just curious about what happens behind the scenes, we've got you covered.


    Episodes drop every other Tuesday. Let's get to that box!

    © 2024 Unboxing Ecommerce: Operations Behind Online Brands
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Episodes
  • Skratch Labs with Amanda Hofman
    Jun 18 2024

    This week James and Jennifer order from Skratch Labs with special guest, Amanda Hofman, the Co-Founder and CEO of Go To Market. Go To Market is a woman-owned branded merchandise business looking to revolutionize the way the world handles swag. Before Go To Market, Amanda was the Founder and CEO of Urban Girl Squad, the premier social networking group for women in their 20s and 30s in NYC.


    Why Skratch Labs?
    Skratch sends THE BEST extra goodies with every order -- really weirdo stickers and sometimes a handwritten note!
    Skratch Labs: www.skratchlabs.com


    Research included these sources:

    • Skratch Labs: https://www.skratchlabs.com/pages/about-us
    • Leeds School of Business Newsletter: https://www.colorado.edu/business/deming/news/2023/01/26/alumni-spotlight-how-skratch-labs-sports-drinks-are-key-success-not-only-athletes-founder#:~:text=Give-,Alumni%20Spotlight%3A%20How%20Skratch%20Labs'%20Sports%20Drinks%20are%20the%20Key,but%20for%20Founder%20Allen%20Lim
    • Aaron Foster Designs: https://aaronfoster.myshopify.com/pages/about-us
    • RocketReach: https://rocketreach.co/skratch-labs-profile_b5e0e6d3f42e69c9
    • Pitchbook: https://pitchbook.com/profiles/company/122270-86#funding
    • BFG: https://www.bfgpartners.com/
    • Denver Channel 7 ABC: https://www.denver7.com/news/in-good-company/boulders-skratch-labs-cafe-builds-elite-sports-nutrition-into-comfort-food-menu


    Dieux's selected tech:

    • Shopify: https://www.shopify.com/
    • Gorgias: https://www.gorgias.com/
    • Klayvio: https://www.klaviyo.com/
    • Judge Me: https://judge.me/


    Mentioned in the episode:

    • What percentage of businesses fail? https://clarifycapital.com/blog/what-percentage-of-businesses-fail
    • Tidio: https://www.tidio.com/


    Connect with Amanda:
    www.gotomarket.studio
    www.instagram.com/gotomarketstudio
    www.linkedin.com/in/amandagoldfinehofman/

    _______________

    Have a brand/shopping experience you want us to review? Send us a message at unboxingecomm@gmail.com

    Connect with James Marks:
    www.linkedin.com/in/jameslmarks
    www.withtrivial.com

    Connect with Jennifer Yates:
    www.linkedin.com/in/jenniferayates
    www.workwithroux.com
    _______________

    Coverart imagined and designed by our friend, Melissa Dettloff
    www.melissadettloff.com

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    46 mins
  • Dieux with Mary Wiegand
    Jun 4 2024

    This week James and Jennifer order from Dieux with special guest, Mary Wiegand, the Founder and CEO of Boon, LLC. Mary brings over 16 years of demand planning experience across a multitude of retail product types and selling channels. She has created an innovative, non-traditional business model that delivers hands-on results to young and start-up brands while simultaneously empowering her team (of nearly all women) to find professional fulfillment and lead robust personal lives.


    Why Dieux ?
    After hearing from a Dieux-devoted colleague that the brand seems to be out-of-stock frequently, Mary was curious to see if she’d have a similar take-away.
    Dieux: www.dieuxskin.com/


    Research included these sources:

    • Dieux: https://www.dieuxskin.com/pages/about
    • The EveryGirl: https://theeverygirl.com/dieux-instant-angel-review/
    • Inc: https://www.inc.com/rebecca-deczynski/dieux-skin-charlotte-palermino-joyce-de-lemos-marta-freedman.html
    • The Skimm: https://www.theskimm.com/shopping/skimm-tested-dieux-skin-review
    • Pitchbook: https://pitchbook.com/profiles/company/436294-81#overview
    • Beauty Independent: https://www.beautyindependent.com/dtc-brand-dieux-skin-ventures-retail-sephora/


    Dieux's selected tech:

    • AccessiBe: https://accessibe.com
    • Moonship: https://getmoonship.com/
    • Zest: https://www.zest.co


    Mentioned in the episode:

    • Pact: https://www.pactcollective.org/


    Connect with Mary:
    www.boonllc.net
    www.linkedin.com/in/mary-wiegand-67484628

    _______________

    Have a brand/shopping experience you want us to review? Send us a message at unboxingecomm@gmail.com

    Connect with James Marks:
    www.linkedin.com/in/jameslmarks
    www.withtrivial.com

    Connect with Jennifer Yates:
    www.linkedin.com/in/jenniferayates
    www.workwithroux.com
    _______________

    Coverart imagined and designed by our friend, Melissa Dettloff
    www.melissadettloff.com

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    45 mins
  • Bed Bath and Beyond with Michelle Hsiao
    May 21 2024

    This week James and Jennifer order from Bed, Bath, and Beyond with special guest, Michelle Hsiao, the CEO and Founder of Revenue Growth Advisors. Michelle brings a wealth of experience to the table, having previously led merchandising teams at prestigious companies like Boscov’s, Macy’s, and Gugu Guru. With her extensive background in ecommerce strategy, merchandising, and profitability improvement, Michelle provides invaluable insights into the world of retail and ecommerce.

    Why Bed Bath and Beyond?
    Michelle was particularly interested in how Overstock has rebranded itself as Bed, Bath, and Beyond. She noted the intrigue in examining how the customer experience has evolved, especially considering Bed, Bath, and Beyond's past reputation for poor ecommerce and digital marketing.

    Bed Bath & Beyond: https://www.bedbathandbeyond.com/

    Research included these sources:

    • Wikipedia: https://en.wikipedia.org/wiki/Bed_Bath_%26_Beyond
    • CNN Business: https://www.cnn.com/2023/08/01/business/bed-bath-beyond-relaunch/index.html
    • Crunchbase: https://www.crunchbase.com/organization/bed-bath-beyond/company_financials

    Bed Bath and Beyond's selected tech:

    • Freshworks, https://www.freshworks.com/
    • Customer service, IT, and CRM software: Quantcast, https://www.quantcast.com/
    • Measurable Outcomes: Sparkpost, now Bird.com
    • Personalized interactions on Email, SMS, and WhatsApp: Orita https://www.orita.ai/
    • Emails customers actually see: Criteo, https://www.criteo.com/

    Mentioned in the episode:

    • Cat Shipped to Amazon (It’s ok!) https://www.theguardian.com/us-news/2024/apr/29/cat-amazon-box
    • Google is disabling cookie tracking for all users by the beginning of 2025
      https://www.forbes.com/sites/forbestechcouncil/2024/05/01/the-role-of-googles-privacy-sandbox-in-the-future-of-targeted-ads/?sh=5b8b4f712975

    Connect with Michelle:
    https://www.linkedin.com/in/michelle-hsiao/
    Revenue Growth Advisors: https://therevgrowthadvisors.com/

    _______________

    Have a brand/shopping experience you want us to review? Send us a message at unboxingecomm@gmail.com

    Connect with James Marks:
    www.linkedin.com/in/jameslmarks
    www.withtrivial.com

    Connect with Jennifer Yates:
    www.linkedin.com/in/jenniferayates
    www.workwithroux.com
    _______________

    Coverart imagined and designed by our friend, Melissa Dettloff
    www.melissadettloff.com

    Show more Show less
    54 mins

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