In this episode, Richard Tubb speaks to Eric Östlund-Folkeryd, the go-to market lead for Microsoft AI at Pax8 EMEA. He’s the business lead for Microsoft CoPilot and other AI tools.

Eric worked in commercial AI and SaaS roles at multiple organisations, which makes him the ideal person to help MSPs make the most of the latest tools.

He shares his journey in the sector and how he joined Pax8. Richard asks Eric to describe the opportunity for managed service providers with AI and to explain what Microsoft CoPilot is. They also look at challenges with integrating these tools.

Eric tells Richard why MSPs should treat themselves like a client and try out AI tools internally first. They also dig into the tools Pax8 have and why they introduced CoPilot Coffee sessions.

Eric also shares how he uses AI tools in his everyday life and what’s surprised him about Microsoft CoPilot. He’s also honest about why AI isn’t a magic wand. Plus, he talks certifications, new features and success stories.

Mentioned in This Episode

• AI assistant: Microsoft CoPilot
• AI tool: ChatGPT
• Intelligence system from the Terminator films: Skynet
• Help with writing AI prompts: Prompt Buddy
• Microsoft collaboration tool: Teams
• Microsoft AI certification: Azure Fundamentals
• Microsoft skills challenges
• Microsoft AI certification: Azure Data Engineer Associate
• AI-powered data analytics tool: Microsoft Fabric
• Microsoft annual conference: Build
• Pax8 annual conference: Beyond

In this interview, Richard Tubb is joined by David Allen, the godfather of modern productivity. He’s the author of Getting Things Done, the best selling book that spawned the GTD movement, which is now a part of daily life for millions of people all over the world.

David has over 40 years’ experience as a management consultant and executive coach, and they have earned him the titles of personal productivity guru by Fast Company and one of the top 5 executive coaches by Forbes Magazine.

Richard asks David about his new book and why he chose to work with a co-author. They talked about GTD as a movement and how it can be used digitally or with pen and paper.

David explains what impact he thinks technology will have on the GTD methodology in future and why it’s so popular with tech geeks. He also discusses how it works in teams and the mistakes to avoid making when you’re new to GTD.

Richard asks David to share his tips on managing decision fatigue and how to avoid distraction, who inspires him and a book he always recommends.

Mentioned in This Episode

• Post-Industrial Institute
• Frode L Odegard
• Rutger Bregman – Humankind
• Getting Things Done
• TubbTalk 150

In this episode, Richard Tubb speaks to Juan Fernandez, the Global Channel Chief at SuperOps, the next-gen platform for MSPs. A former MSP and investor, Juan’s achievements have been recognised across the industry, winning a host of awards.

Juan shares his journey in the MSP space, who SuperOps are and what Juan’s role involves, as well as how he came to be part of the company. Richard asks Juan to explain how their CEO takes a different approach to business.

Juan tells Richard what he looks for in team members, what to do when people can’t reach their potential and how to build resilience as a leader. They also explore what to do if people are in the wrong role for their skillset.

Richard asks Juan about the SuperOps’ international strategy and what’s next for the organisation, as well as the best ways to stay up to date with the latest trends and changes in the industry.

Juan also shares the mistakes he made as an MSP owner, what CompTIA means to him and how he became a published author. Plus, he explains why not having a mentor makes him a better leader and answers a listener’s question.

Mentioned in This Episode

• Cloud business suite: Zoho
• Helpdesk and ticketing software: Freshdesk
• Cybersecurity solutions: RSA
• TubbTalk 147: One Woman in Tech's Remarkable Journey from MSP to Community Manager
• MSP peer group: CompTIA
• Juan's book: The MSP Owner's Handbook: QBR Edition
• Author and MSP sales expert: Marnie Stockman
• Research firm: Lifecycle Insights
• Interactive audio and video walkthroughs: TalkTrack
• Antivirus: Microsoft Defender
• Cloud solutions Provider: Sherweb
• TubbTalk 150: 25 Years an MSP - Valuable Lessons You Learn from Longevity