In this episode, Richard Tubb speaks to Juan Fernandez, the Global Channel Chief at SuperOps, the next-gen platform for MSPs. A former MSP and investor, Juan’s achievements have been recognised across the industry, winning a host of awards.

Juan shares his journey in the MSP space, who SuperOps are and what Juan’s role involves, as well as how he came to be part of the company. Richard asks Juan to explain how their CEO takes a different approach to business.

Juan tells Richard what he looks for in team members, what to do when people can’t reach their potential and how to build resilience as a leader. They also explore what to do if people are in the wrong role for their skillset.

Richard asks Juan about the SuperOps’ international strategy and what’s next for the organisation, as well as the best ways to stay up to date with the latest trends and changes in the industry.

Juan also shares the mistakes he made as an MSP owner, what CompTIA means to him and how he became a published author. Plus, he explains why not having a mentor makes him a better leader and answers a listener’s question.

Mentioned in This Episode

• Cloud business suite: Zoho
• Helpdesk and ticketing software: Freshdesk
• Cybersecurity solutions: RSA
• TubbTalk 147: One Woman in Tech's Remarkable Journey from MSP to Community Manager
• MSP peer group: CompTIA
• Juan's book: The MSP Owner's Handbook: QBR Edition
• Author and MSP sales expert: Marnie Stockman
• Research firm: Lifecycle Insights
• Interactive audio and video walkthroughs: TalkTrack
• Antivirus: Microsoft Defender
• Cloud solutions Provider: Sherweb
• TubbTalk 150: 25 Years an MSP - Valuable Lessons You Learn from Longevity