Cinthia Silva shares her career journey from finance to customer success and the importance of sales training and self-improvement. She emphasizes the value of onboarding and creating a frictionless customer journey. Cinthia also highlights the significance of communities in personal and professional growth. She discusses the role of customer success in proactive client engagement and becoming a strategic advisor. Lastly, she shares the impact of her travel experiences on her mindset and willingness to take risks.

Takeaways

1. Transitioning from one industry to another can provide valuable skills and perspectives.
2. Sales training and self-improvement are essential for success in customer-facing roles.
3. Onboarding is a critical part of the customer journey and can greatly impact customer success.
4. Communities offer opportunities for learning, networking, and collaboration.
5. Customer success involves proactive engagement and becoming a strategic advisor.
6. Personal experiences, such as travel, can shape mindset and willingness to take risks.

Chapters

• 00:00 Career Transition: From Finance to Customer Success
• 01:01 Differences Between Finance and Events Industries
• 03:29 The Role of Customer Success in Revenue Generation
• 05:00 Creating a Frictionless Customer Journey
• 07:08 The Importance of Onboarding and Customer Success
• 09:46 The Full Cycle Sales Experience
• 10:20 Becoming a Strategic Advisor in Customer Success
• 13:27 Taking Control of Your Career and Joining Communities
• 15:27 Finding Reputable and Affordable Communities
• 21:08 The Impact of Travel Experiences on Mindset and Risk-Taking

Ever wish you could pick Wesleyne's brain? Now you can. Check out AskWesleyne.Com to find the answers to all your sales, leadership, mindset and business question.

For daily tips on sales and leadership connect with Wesleyne

LinkedIn- linkedin.com/in/wesleyne

Instagram- @wesleynewhittaker

Tiktok- https://www.tiktok.com/@thewesleynewhittaker

Facebook - https://www.facebook.com/transformedsales

Youtube- www.youtube.com/@wesleynewhittaker

Website- TransformedSales.com

Email- podcast@transformedsales.com

Connect with Cinthia Silva

LinkedIn- linkedin.com/in/cinsilva

Summary

Rodrigo Manjarrez shares his career journey from wanting to be a firefighter to working in sales and entrepreneurship. He emphasizes the importance of passion and developing employees. Rodrigo discusses the benefits and challenges of working in large corporations and startups. He highlights the need for balance and happiness in one's career and personal life. Rodrigo also shares his experience in opening bike stores and the importance of understanding customers' needs. He provides insights on transitioning from an individual contributor to a sales leader and the lessons he learned along the way. Rodrigo discusses the challenges of the past year, including burnout and mental health, and the importance of supporting employees' well-being. Finally, he explains how Sesame HR helps companies with their HR activities and provides an all-in-one solution for employee lifecycle management.

Takeaways

1. Passion is key in sales and entrepreneurship
2. Balance and happiness are important in both career and personal life
3. Understanding customer needs and providing personalized solutions is crucial
4. Developing employees and creating a supportive work environment leads to success
5. Burnout and mental health should be addressed and supported in the workplace
6. Sesame HR offers an all-in-one solution for HR activities and employee lifecycle management

Chapters

• 00:00 Introduction and Rodrigo's Career Journey
• 04:29 Solid Sales Training in Large Corporations
• 06:44 Transitioning from Corporations to Startups
• 09:05 Balancing Passion and Happiness in Your Career
• 12:52 From Overcoming Challenges to Opening Bike Stores
• 16:28 Lessons Learned in Transitioning to a Sales Leader
• 25:15 Challenges of the Past Year and Supporting Employee Well-being
• 31:00 Sesame HR: Simplifying HR Activities and Employee Management
• 33:04 Conclusion

Ever wish you could pick Wesleyne's brain? Now you can. Check out AskWesleyne.Com to find the answers to all your sales, leadership, mindset and business question.

For daily tips on sales and leadership connect with Wesleyne

LinkedIn- linkedin.com/in/wesleyne

Instagram- @wesleynewhittaker

Tiktok- https://www.tiktok.com/@thewesleynewhittaker

Facebook - https://www.facebook.com/transformedsales

Youtube- www.youtube.com/@wesleynewhittaker

Website- TransformedSales.com

Email- podcast@transformedsales.com

Summary

In this episode, Mary Shea, a sales leader with over 25 years of experience, shares her journey and insights. She discusses the importance of embracing differences and being authentic in sales. Mary also emphasizes the need to invest in oneself and surround oneself with the right people. She highlights the significance of talent in leadership and the importance of communicating vision and leading with intention. Mary's advice for success includes taking calculated risks and developing a strategic mindset.

Takeaways

• Embrace your differences and use them to your advantage in sales.
• Invest in yourself and surround yourself with the right people.
• Communicate your vision and lead with intention.
• Take calculated risks and develop a strategic mindset.

Chapters

00:00- Introduction and Background

01:17- Starting a Sales Career

04:35- Overcoming the Fear of Rejection

05:20- Being Authentic in Sales

07:04- Breaking Stereotypes in the Car Sales Industry

08:09- Embracing Differences and Being Authentic

09:31- Advice for Embracing Differences

11:23- Career Progression and Strategic Thinking

15:19- Investing in Yourself and Surrounding Yourself with the Right People

20:43- Taking Calculated Risks and Developing a Strategic Mindset

23:26- Transitioning to Managing Teams

24:47- Importance of Talent in Leadership

27:55- Communicating Vision and Leading with Intention

29:27- Lessons Learned in Leadership

30:06- Closing and Contact Information