In episode 94 of The Payments Show Podcast, I spoke to Merrick Theobald who is the VP of Marketing at BitPay.

BitPay is a payment platform that enables businesses to accept bitcoin and other popular cryptocurrencies as a form of payment.

VIDEO Version and PDF Transcript:
- click here https://thepaymentsshow.substack.com/p/94

Summary of topics discussed:
(00:43) - Bitcoin's Price Surge: A Crypto Update
(01:11) - Introducing BitPay and the Crypto Payment Landscape
(02:52) - The Surprising Popularity of Litecoin in Transactions
(03:20) - Crypto Adoption Among Top E-commerce Companies
(03:41) - The Growing Mainstream Acceptance of Cryptocurrency Payments
(06:48) - Exploring BitPay's Success and Customer Demographics
(07:34) - Luxury Purchases and Everyday Needs: BitPay's Wide Reach
(09:14) - Why Companies Choose Crypto: The Case of AMC and PacSun
(10:45) - Expanding BitPay's Services: Payroll, Payouts, and Bill Payments
(13:06) - The Importance of B2B Payments and Stablecoins
(15:05) - Educating Businesses and Consumers on Crypto Benefits
(18:07) - Global Impact and the Equalizing Power of Cryptocurrency
(19:05) - Nation States and Big Companies Investing in Bitcoin
(20:38) - Building Trust in the Crypto Payment Industry
(33:08) - The Future of Payments: AI, Bill Payments, and More
(33:09) - Predictions for the Payments World: NFTs, AI, and Beyond
(34:40) - BitPay's Innovations and Future Plans
(36:46) - Closing Thoughts and Future Outlook

Details:
- Recorded on 25 Apr 2024
- Host: Satwant Phull
- Guest: Merrick Theobald, VP of Marketing, BitPay

Next Steps
- Get in touch with Satwant: digitalmoneylab.com
- BitPay: bitpay.com | @BitPay
- Bit Pay Articles:
> > Top Questions to Ask When Choosing a Crypto Payment Processing Partner: click here
> > BitPay Blog: https://bitpay.com/blog/

In episode 93 of The Payments Show Podcast, I spoke to Francesc Altisent who is the VP of Product at Mangopay.

Mangopay provides a modular payment infrastructure for the world's largest marketplaces and platforms.

VIDEO Version:
- click here https://thepaymentsshow.substack.com/p/93

Summary of topics discussed:
(00:23) - Introducing Francesc and Mangopay
(00:44) - Surprising Stats on Online Marketplaces
(01:06) - The Expansive Reach of Marketplaces
(01:47) - Diversifying Beyond Big Names
(02:33) - Challenges and Growth in Marketplaces
(03:46) - Case Studies: Vinted and Chrono24
(04:23) - Adapting to Various Marketplace Scenarios
(05:25) - Flexibility in Payment Solutions
(06:08) - Peer-to-Peer vs. Professional Marketplaces
(07:41) - Choosing the Right Payment Provider
(09:35) - Navigating Payment System Choices
(14:50) - The Importance of Flexibility and Modularity
(18:38) - Expanding MangoPay's Market Reach
(21:56) - Fraud Prevention and Security Measures
(27:04) - Engaging with MangoPay: Getting Started
(32:46) - Closing Thoughts and Chit Chat

Details:
- Recorded on 23 Apr 2024
- Host: Satwant Phull
- Guest: Francesc Altisent, VP of Product, Mangopay.

[Next Steps]
- Get in touch with Satwant: digitalmoneylab.com
- Mangopay: mangopay.com | @mangopay

In episode 92 of The Payments Show Podcast, I spoke to Juliana Pereira who is the SVP of Marketing at Trustmi.

Trustmi is a payment security solution that protects businesses from losing money through cyberattacks, internal collusion, human error, and ensuring payments go to the right place.

VIDEO and PDF Transcript:
- click here https://thepaymentsshow.substack.com/p/92

Summary of topics discussed:
(00:46) - Exploring Trustmi's Mission and Impact
(02:04) - The Staggering Cost of Payment Fraud
(03:13) - Deep Dive into Trustmi's Solution for Payment Security
(07:38) - Understanding Trustmi's Integration and Implementation
(12:02) - Bank Account Validation: Not Enough Against Fraud
(15:27) - Tackling Duplicate Payments and Financial Errors
(19:02) - Overview of Trustmi's Comprehensive Solution Modules
(20:57) - Addressing Supply Chain Attacks and Insider Collusion
(21:31) - Unveiling Email Compromise Tactics
(22:36) - Detecting Supply Chain Fraud
(23:08) - The Insidious Insider: Internal Collusion Exposed
(25:05) - Audit Logs and Separation of Duties
(25:11) - Real-World Fraud Stories and Lessons
(26:28) - Comprehensive Solutions for Complex Problems
(27:17) - Case Study: Colgate Palmolive's Security Success
(30:26) - Getting Started: Proof of Concept and Deployment
(35:08) - Facing the Future: AI and Cybersecurity Trends
(40:53) - Closing Thoughts and Chit Chat

Details:
- Recorded on 22 Apr 2024
- Host: Satwant Phull
- Guest: Juliana Pereira, SVP of Marketing, Trustmi.

[Next Steps]
- Get in touch with Satwant: digitalmoneylab.com
- Trustmi: trustmi.ai

In episode 91 of The Payments Show Podcast, I spoke to George Csahiouni who is the CEO at Swoop Finance

Swoop Finance helps Small to Medium businesses upgrade, replace, or acquire new technology on a low monthly payment plan.

VIDEO and PDF Transcript:
- click here https://thepaymentsshow.substack.com/p/91

Summary of topics discussed:
(01:16) - Introduction to Swoop Finance
(02:06) - The Growing Market of POS and PaaS
(03:50) - What Sets Swoop Apart in the Marketplace
(04:50) - Exploring Swoop's Innovative Financing Solutions
(14:35) - Swoop's Impact on SMBs: Lowering Payment Processing Costs
(22:40) - The Benefits of Swoop's Solutions for End Users
(23:09) - Exploring Flexible Financing Solutions
(23:31) - Customized Lease Terms and Micro Lending
(24:25) - The Challenge of Small Business Financing
(25:48) - Comprehensive Financing Beyond Technology
(26:24) - Emergency Funding and Business Expansion Support
(28:20) - Real-World Business Scenarios and Solutions
(30:33) - Optimizing Payment Processing and Technology Upgrades
(32:04) - Acquiring Customers and Implementing Solutions Quickly
(34:26) - Future Trends in Payment and Retail Spaces

Details:
- Recorded on 16 Apr 2024
- Host: Satwant Phull
- Guest: George Csahiouni, CEO, Swoop Finance

[Next Steps]
- Get in touch with Satwant: digitalmoneylab.com
- Swoop Finance: swoopfinancing.com | info@swoopfinancing.com | USA: +1 877.707.9667

In episode 90 of The Payments Show Podcast, I spoke to Warren Brown who is the Head of Product at Settle.

Settle is an all-in-one payments solution for growing consumer brands. It offers Payments, AP automation, Working Capital and more.

VIDEO and PDF Transcript:
- click here https://thepaymentsshow.substack.com/p/90

Summary of topics discussed:
(00:21) - Introduction
(00:57) - Overview of Settle: Revolutionising E-commerce Growth
(01:55) - Settle's Impact and Growth Trajectory
(02:51) - The Product Side: Unlocking Growth for Customers
(04:30) - Exploring Settle's Core Solutions: A Deep Dive
(05:39) - The Power of Automation and Financing in Operations
(08:27) - Transitioning from Traditional Tools to Settle
(10:33) - The Origin Story of Settle
(12:23) - Target Audience: Startups, Scale-ups, and Accountants
(13:40) - The Role of Accountants in Settle's Ecosystem
(18:52) - Case Studies: Real-world Success Stories
(24:30) - The Transition Process to Settle's Platform
(27:22) - Settle's Customer Base and International Payments
(34:52) - Future Goals and Predictions for the Payment Space

Details:
- Recorded on 15 Apr 2024
- Host: Satwant Phull
- Guest: Warren Brown, Head of Payments, Settle

[Next Steps]
- Get in touch with Satwant: digitalmoneylab.com
- Settle: settle.com | @usesettle

In episode 89 of The Payments Show Podcast, I spoke to Tim Brown who is the Global Identity Officer at Prove.

Prove is one of the world’s most accurate identity verification and authentication platforms. It is used by thousands of businesses across many industries including e-Commerce, Financial Services, Healthcare and Gaming.

VIDEO and PDF Transcript:
- click here https://thepaymentsshow.substack.com/p/89

Summary of topics discussed:
(00:43) - Meet Tim Brown: Global Identity Officer at Prove
(01:02) - The Impact of Prove in Various Industries
(02:04) - Tim' Journey in Biometrics and Identity Verification
(03:34) - The Evolution of Biometric Technology and Its Adoption
(06:25) - Prove's Unique Approach to Identity Verification
(07:01) - Enhancing E-commerce and Financial Services with Prove
(12:48) - Selfie Scans: The Challenges
(15:25) - Profiting from the Future of Identity Verification and Commerce
(21:58) - From Payphone to Prove: The Company's Evolution
(25:05) - Exploring Passwordless Authentication with Prove Auth
(25:23) - The Role of FIDO Alliance in Eliminating Passwords
(26:55) - Understanding Passkeys: A Leap Towards Secure Authentication
(29:34) - Prove's Approach to Identity Verification and Passkeys
(32:24) - The Future of Authentication: Trends and Predictions
(32:40) - Enhancing Business Solutions with Prove's Identity Verification
(33:29) - Impact of Governments on Wallets, Centralisation and Decentralisation
(41:07) - Entertaining Anecdotes from a Career in Identity and Authentication
(45:08) - Final Thoughts and How to Connect with Prove
(47:06) - Chit Chat

Details:
- Recorded on 27 Mar 2024
- Host: Satwant Phull
- Guest: Tim Brown, Global Identity Officer, Prove

[Next Steps]
- Get in touch with Satwant: digitalmoneylab.com
- Prove: prove.com | @ProveIdentity

In episode 88 of The Payments Show Podcast, I spoke to Megan Oxman who is SVP of Product and Experience at Paysafe.

Paysafe offers capabilities in payment processing, digital wallets, and online cash solutions.

VIDEO and PDF Transcript:
- click here https://thepaymentsshow.substack.com/p/88

Summary of topics discussed:
(00:29) - Start
(00:56) - Paysafe Overview
(01:57) - Stats: The Importance of Offering Diverse Payment Options
(03:04) - Exploring PaySafe's Digital Wallets and eCash Solutions
(04:56) - The Global Reach of PaySafe's Payment Methods
(05:33) - Enhancing Sales Conversion with Diverse Payment Systems
(07:24) - Merchant Engagement and Solutions with PaySafe
(09:08) - The Evolution of PaySafe's Offerings and Customer Focus
(11:23) - Innovations in PaySafe's Product Line
(12:58) - The Impact of User Experience (UX) on Payment Solutions
(14:20) - The Role of UX Design in Payment Platforms
(15:30) - Addressing Fraud and Security in Payment Solutions
(18:59) - Understanding PaySafe's Brand Ecosystem
(19:51) - The Advantages of PaySafe's Digital Wallet for Merchants
(26:07) - Future Predictions and Trends in the Payment Space
(26:29) - Frictionless, Intuitive Journeys
(27:13) - Consumers Trusting Fewer Providers
(27:42) - Growth of Cash
(30:26) - Close

Details:
- Recorded on 18 Mar 2024
- Host: Satwant Phull
- Guest: Megan Oxman, SVP of Product and Experience, Paysafe

[Next Steps]
- Get in touch with Satwant: digitalmoneylab.com
- Paysafe: paysafe.com | @Paysafe

In episode 87 of The Payments Show Podcast, I spoke to Dan Moshkovich, VP of Marketing at Chargeflow.

Chargeflow helps eCommerce brands recover chargebacks automatically using AI and software.

VIDEO and PDF Transcript:
- click here https://thepaymentsshow.substack.com/p/87

Summary of topics discussed:

(00:21) - Start
(01:09) - Chargeback Stats
(05:04) - 80/20: "Friendly" Fraud vs "Real" Fraud
(08:50) - Easier Than Ever To File a Chargeback
(11:26) - Differing Win Rates in Different Industries
(16:37) - Solution Overview: 100% Success-based Fees Only
(21:53) - ChargeResponse and ChargeScore
(26:25) - Human Last Line of Defence
(27:40) - Chargeflow Alternatives: Their Weaknesses
(30:30) - Getting Started with Chargeflow
(32:29) - Customer Success Stories
(34:07) - Scams and Frauds: Organized Crime is a Major Threat
(37:51) - "To Catch a Fraudster" Podcast
(39:11) - Chargebacks Are NOT a "Cost of Doing Business"
(41:15) - Chargeflow in 2024 and Beyond
(42:27) - Chit Chat

Details:
- Recorded on 28 Feb 2024
- Host: Satwant Phull
- Guest: Dan Moshkovich, VP of Marketing, Chargeflow

[Next Steps]
- Get in touch with Satwant: digitalmoneylab.com
- Chargeflow: chargeflow.io | @chargeflowhq