Learn more about improving CX with AI: https://activateCX.arroyo360.com/ai
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Want to improve customer experience, learn how AI contact center solutions can help! In this video, we'll discuss 5 AI methods to enhance customer satisfaction and boost your sales and customer support performance. At the end of the day, learn how to keep your customers and become sustainable against competition?

Don't forget to subscribe for more tech updates!

Get your AI Sorted https://activateCX.arroyo360.com/ai
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Watch Frank Rogers and Special Guest Hardy Myers from Contact Center AI LEADER Cognigy reveal how businesses can use ai contact center solutions to be more competitive and win in the market place. Here some great stories around how companies are using Ai to GET and KEEP customers.

Don't forget to subscribe for more tech updates!

Chapters
00:00 How does the AI Consumer Choose Correctly?
03:07 Getting Personal with AI
05:48 Being On Brand Digitaly
07:13 Matchmaker, Matchmaker
07:44 Building an AI Practice
09:58 Where is AI heading?
12:39 The Contact Centers broadening Role!
14:06 Does Cognigy Have a Way!
16:18 Sage Advice for Adopting AI
32:18 Today is a Better Day
21:12 Closing

#podcast #contactcenter #ai #customerservice #salesstrategy

Get your AI Sorted https://activateCX.arroyo360.com/ai

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Here Frank Rogers and Quinn Agen unpack the secrets of using AI contact center solutions to solve major customer experience needs! Our world is changing fast, hear from these two thought leaders to get a bead on where it is heading. Don't forget to subscribe for more tech updates!

Chapters
00:00 Does AI support Multi cultural-language needs?
02:37 How does AI Work with Omnichannel?
07:57 Scotty, We Need More Data!
11:36 Can AI Help Close Down Blind Spots?
14:30 Feedback Management gets an assist from AI
17:46 The Big Question...How do you get Started with AI?
20:49 Making the Case for Omilia AI vs Anyone else!
24:36 Closing

#podcast #contactcenter #ai #customerservice #salesstrategy

Learn more about RingCX https://activateCX.arroyo360.com/ringcx
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Watch Frank Rogers with Special Guest Amir Hameed, discuss AI contact center solutions and how RingCentral has bet the farm on customer experience and artificial intelligence. Don't miss out on this insightful conversation!

Chapters:
00:00 What is the RingCX Strategy?
04:40 Moving the Contact Center Forward in the Journey
08:26 Betting the Farm
11:28 Data is the New Oil
14:01 Wisdom gained from Lessons Learned
16:06 What we can expect next?
18:35 Head over Heals
21:56 The Non Sales Pitch
23:26 Closing

#podcast #contactcenter #ai #customerservice #salesstrategy

Get your AI Sorted https://activateCX.arroyo360.com

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Watch Frank Rogers and Special Guest Hardy Myers from Contact Center AI LEADER Cognigy reveal how businesses can use ai contact center solutions to be more competitive and win in the market place. Here some great stories around how companies are using Ai ot GET and KEEP customers.

Don't forget to subscribe for more tech updates!

Chapters

00:00 The Cognigy Origination Story

01:07 Having the Senior Leadership Conversation

03:00 Is There a Dystopian CX?

04:24 Are You a Human?

06:56 The Act of Pre-Training the AI

08:30 The Cognigy Source of Truth

13:18 A Lifelong Journey of Iteration

24:51 Innovation includes Ethics

26:33 Flying Cars and Contact Centers

32:18 Today is a Better Day

33:19 Closing

#podcast #contactcenter #ai #customerservice #salesstrategy

https://activateCX.arroyo360.com/ai

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Zoom has the CX Industry Shaking in their boots with their NEW AI Contact Center solutions. Find out more as we chat with special guest Brandon Knight about all things Zoom, AI, and customer experience in contact centers. Don't miss out on this insightful conversation!

Chapters

00:00 Cloud Native

02:27 Does Zoom have the Engineering chops?

04:47 Data is the New Oil

08:21 The Automation Story

11:03 Proof is in the Pudding

13:18 Delivering on the Promise

15:24 Being a Good Partner

17:32 Contact Center Evolution

20:52 In Closing

#podcast #contactcenter #ai #customerservice #salesstrategy

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Get your AI Sorted https://activateCX.arroyo360.com

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Here Frank Rogers and Quinn Agen unpack the behind the scenes workings of Omilia, as they set the pace for AI contact center solutions and the entire AI Revolution! Our world is changing fast, hear from these two thought leaders to get a bead on where it is heading. Don't forget to subscribe for more tech updates!
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Chapters

00:00 AI in the Contact Center

01:54 Are we losing the Human Touch?

04:22 What happens when AI gets Proactive?

07:21 The AI as Brand Ambassador

09:56 What is the AI Source of Truth?

14:47 The AI's role as Coach

18:26 The Ethical and Compliance Aspects of AI

21.58 A Story of AI Success in the Contact Center

26.16 Closing

#podcast #contactcenter #ai #customerservice #salesstrategy

Buy Your CX Tech in a better way! https://activateCX.arroyo360.com/activateCXtoday

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Are you considering investing in ai contact center solutions? Before you make a decision, make sure to watch this video for valuable insights on contact center analytics, AI solutions, consulting services, generative AI, and much more.

Learn about RingCentral's ai contact center solutions and how to maximize ROI with proper discovery when evaluating and buying your cloud contact center. Watch now for a deep dive into a competency first mindset with experts Frank Rogers and special guest Amir Hameed!

Don't miss out on understanding the power of contact center AI platforms and how they can revolutionize your customer service operations. Watch now to make an informed choice!

Chapters:

00:00 The Technical Sales Org at RingCentral

04:15 How Technical Sales aligns with Product

05:50 Home Grown Products

08:00 Building the Native App

10:17 Incorporating Voice of Customer

12:43 Having CEO Input

18:07 There is a Sense of Urgency

19:35 Where is Partner Alignment Here?

22:20 Where the Rubber meets the Road

26:44 The Importance of Buying Strategically

30:10 How Does the Tech team influence Sales

33:01 Closing