Today on the podcast, we will be taking a look at one of the most valuable strategic assets an operator has, especially in the current era; Data. Specifically, we will be discussing why many operators are so reluctant when it comes to adopting a data-driven approach, and how they can take forward to better utilize big data and use it to be more proactive in their strategic operations.
This is obviously a big topic and so we have brought on a very experienced guest to help us understand these points as best as possible. I am very excited to welcome Tobias Gehlhaar, the Resources Industry Lead ASG with Accenture.

Episode Guest: Tobias Gehlhaar
Podcast Host: Marc Babin

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This episode is all about first-party data within the energy industry. This data is becoming more and more crucial due to the restrictions and limitations on third-party data, but are operators doing enough to leverage the true potential of first-party data. Simply put, the answer is no. And as you will hear in this episode, there is an obvious gap that needs to be strategically closed in order for energy operators to survive the next decade.

Joining me for this episode, I am very excited to welcome Lars Borgmann, the Data Capability Lead at Merkle, a fortune 1000 customer experience transformation business partner - and with over 50 locations worldwide, they have their finger on the pulse for driving the new customer-centric model we are seeing in the energy industry.

Episode Guest: Lars Bormann
Podcast Host: Marc Babin

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In this episode, we will be discussing a very hot topic within the energy industry, and that is, of course, Automation. With the latest advancements in AI and Data Capture, Automation seems like the next obvious step for energy operators to be taking. From customer autonomy to seamless data integration, we have a lot to dive into in this episode!

Episode Guest: Nune Isabekyan
Podcast Host: Marc Babin

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In this episode, we are jumping back to E-World Essen 2022, the industry's largest European event that was held this summer in beautiful Essen Germany. It really was a fantastic and huge event, such a great thing to experience again for us after a year away due to the pandemic. During the event, we spoke to a number of attendees and basically grouped each discussion into 2 primary categories, which we will discuss and look back on today with some audio clips from attendees. As mentioned in that introduction, these are Customer Engagement and the shift to long term sustainability.

Accompanying me on this episode, I am excited to welcome a fresh new voice to the show. Thomas Mörtl-Zimmerer is a Sales Executive with us here at Anyline, specializing in the energy and utility industry - and he was with us at the show in Germany, so a great addition to our show today as we look back on what was E-World 2022.

Episode Guest: Thomas Mörtl-Zimmerer
Podcast Host: Marc Babin

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In this episode, we take a deep look at the buzzword of the current era in energy, sustainability. More specifically, we will be looking at how businesses and providers can manage the long-term transition to sustainable energy. From the “why” to the “how”, this episode will be sure to give you actionable insight on this sustainable energy topic!


Joining me for this talk is a very well-regarded expert when it comes to sustainable energy. As the CEO of Naked Energy, Christophe Williams brings an extensive amount of experience, working with companies that include BMW, Microsoft, Toshiba, Sony, and Ferrari.  At Naked Energy today, Christophe and his team are accelerating the transition to net zero carbon by decarbonizing heat, something that is responsible for over half of all energy demand globally. 

Episode Guest: Christophe Williams
Podcast Host: Marc Babin

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This is going to be a great episode as we touching a topic that is widely becoming one of the most talked-about topics given the changes in energy customer demands, and that is of course how operators are engaging with customers!

We see new mobile applications, web-based solutions, and so on, but with all these solutions, are operators being more reactive than proactively strategic? We are going to dive deep into this topic today and hopefully share some great insights that you can take to your teams!

Joining me for this episode, I am pleased and excited to welcome Arnout Bakker. Arnout is a Sales Executive and Board Member with Hoverture, a one-of-a-kind, international and multidisciplinary group, that brings together entrepreneurs inspired by a passion for innovation - all with the goal of “Accelerating the future by applying it to the present”.

Episode Guest: Arnout Bakker
Podcast Host: Marc Babin

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In this episode, we tackle a trending topic in the world of this new customer-centric energy strategic model, Customer-Facing Mobile applications! 

From the best practices when building an application, to the key reasons why this is the way of the future, we will be discussing some important and possible business-saving tactics in this episode. 

Joining me for this talk, I am excited to welcome Patrik Larm, Chief Revenue Officer at Bright, a digital services company that helps end-users to better understand and control their electricity consumption, cost, and environmental impact. Something very relevant to this discussion! 

Episode Guest: Patrik Larm
Podcast Host: Marc Babin

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Episode 3

For this episode, we were joined by Claire Gotham, the Managing Director at Protiviti, ​​a global consulting firm that delivers deep expertise, objective insights, a tailored approach, and unparalleled collaboration to help energy leaders confidently face the future.

With over 20 years of experience, she has seen some of the biggest trends and transformations within the energy industry and we are honored to pick her brain on those today.


Host: Marc Babin
Guest: Claire Gotham

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