"Thank you" and "well done" were almost unheard of. But when you did hear one or the other, it meant a lot. You took it seriously, because it was genuine. And it felt like you just got a bonus.

The surest way to build trust has little to do with over promise or under promise. The surest way has to do with never. Never promise in the first place.

That’s the difference between satisfaction and loyalty. Satisfaction keeps you happy, but passive. Loyalty makes you passionate and talkative. That’s a big difference.

What happens when you have power over others? It boosts your confidence. Yes, it does. And it boosts your ego as well. Even when you wield your power with a light and humane touch.

Meetings, meetings, bl... boring meetings. Are you also tired of unproductive meetings? If you are, then it probably is your fault. No, not the being tired bit. The being unproductive bit.

It's your job, as a manager, to help the under-performers by giving them feedback, training, guidance, coaching, whatever. Up to a point.

Apparently, the link between creativity and dishonesty is a flexible attitude to rules. This implies that creative people ignore rules. Or that if you want to be creative, then ignore rules.

The people who make up our important relationships become so familiar to us we take them for granted. We presume their presence and depreciate their value.