Episodes

  • Episode 21: How DHL is Using Data, Annual Reviews, and Billing Guidelines to Tackle Rate Negotiations

    Episode 21: How DHL is Using Data, Annual Reviews, and Billing Guidelines to Tackle Rate Negotiations
    May 10 2024
    On this episode recorded at the CLOC Talk Studio at CLOC Global Institute 2024, Jen McIver, Director of Legal Operations & Industry Insights at Wolters Kluwer ELM Solutions, and DHL’s Tiffani Hamilton-Huynh, Director of Legal Innovation, Analytics & Technology, and Catrine Frazier, Legal Operations Specialist, discussed how DHL is negotiating rates with their law firms, performing annual law firm reviews, and implementing billing guidelines across the board to drive better law firm relationships and legal spend efficiencies.
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    27 mins
  • Episode 20: Demystifying ChatGPT: The Wolters Kluwer Approach to Generative AI

    Episode 20: Demystifying ChatGPT: The Wolters Kluwer Approach to Generative AI
    Apr 2 2024
    On this episode, renowned thought leader Ken Crutchfield, Vice President and General Manager of Legal Markets for Wolters Kluwer Legal and Regulatory, and Jennifer McIver, Associate Director of Legal Operations and Industry Insights for Wolters Kluwer ELM Solutions, discuss how GenAI in general, and ChatGPT in particular, are radically transforming the way corporate legal departments and law firms deliver their work - now more efficiently than ever.
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    25 mins
  • SPECIAL EDITION: The Power of Data Analytics and Monetization: Driving Growth and Innovation

    SPECIAL EDITION: The Power of Data Analytics and Monetization: Driving Growth and Innovation
    Nov 28 2023
    In a recent podcast from Wolters Kluwer, Nancy McKinstry, Wolters Kluwer CEO and Chair of the Executive Board, and Barbara Wixom, Principal Research Scientist at the MIT Center for Information System Research, delve into the transformative potential of data analytics and monetization.
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    23 mins
  • Episode 18: Adventures and Misadventures of Managing Budgeting and Legal Spend

    Episode 18: Adventures and Misadventures of Managing Budgeting and Legal Spend
    Sep 22 2023
    On this episode, our Nathan Cemenska, Director of Legal Operations and Industry Insights at Wolters Kluwer’s ELM Solutions and procurement expert Andie Lam, Director of Global Category Manager at Novartis, discuss the intricacies and challenges of managing outside counsel guidelines, managing legal spend and budgeting and the role of procurement in assisting in-house counsel teams to drive maximum efficiencies in their outside-counsel management.
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    20 mins
  • Episode 17: The Future-Ready Lawyer: How Legal Departments Can Get Ready for What’s Next

    Episode 17: The Future-Ready Lawyer: How Legal Departments Can Get Ready for What’s Next
    Jul 25 2023
    In this episode, our Barry Ader and Nathan Cemenska discuss what it means for corporate legal departments to be future ready, and how corporations can successfully build comprehensive strategies to leverage new technologies and data-driven metrics to drive maximum efficiencies in their legal spend and outside-counsel management.
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    27 mins
  • Episode 16: Change Management is Hard, but Even Harder with AI

    Episode 16: Change Management is Hard, but Even Harder with AI
    Mar 29 2023
    On this episode, Wolters Kluwer’s ELM Solutions experts Abhishek Mittal and Jeffrey Solomon take on a well-known insight: Change management is already hard, but coupled with the rising AI technology, it’s becoming even harder. Listen to Abhishek’s and Jeff’s recommendations on how to create awareness with hands-on experience around artificial intelligence, learn from early adopters and peers who have know-how on the matter, and encourage transparency around AI.
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    20 mins
  • Episode 15: Understanding Legal Intake and Triage

    Episode 15: Understanding Legal Intake and Triage
    Feb 13 2023
    On this episode, Nathan Cemenska of Wolters Kluwer's ELM Solutions discusses the fundamentals of legal intake and triage, two legal processes that can bring efficiency and visibility to legal matter workflows inside legal departments. He is joined by Tiffani Hamilton-Huynh, Legal Operations Manager at DHL Supply Chain, and Stacy Lettie, Director of Legal Operations at Adtalem Global Education.
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    22 mins
  • Episode 14: Worst Practices and Challenges of Change Management in Legal Ops

    Episode 14: Worst Practices and Challenges of Change Management in Legal Ops
    Dec 5 2022
    In this occasion, Nathan Cemenska, Director of Legal Operations and Industry Insights at Wolters Kluwer’s ELM Solutions, and Cheryl Cowley, Vice President & Director of Legal Administration at Santander, discuss the nuts and bolts of change management in corporate legal departments, why it’s so hard and why it’s so important to do it properly.
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    27 mins