In this episode of the Refrigeration Mentor Podcast, host Trevor Matthews is joined by Andrew Freeburg of Refrigeration Unlimited to share 10 tips for better, more confident communication with customers on service calls. Better communication not only helps build relationships with your customers, but also helps make diagnosing issues much simpler, helps you learn faster, and makes your working environment much more enjoyable. Above all, great communication with customers helps build confidence in yourself as a refrigeration technician, especially early in your career, and helps your customer develop confidence in you.

In this episode, Trevor and Andrew discuss:

-Building confidence through effective communication
-Understanding order of operations
-Initial questions to ask a customer at a service call
-Active listening
-Role playing
-Tips for dealing with angry customers
-Positive language
-Staying calm and being patient with customers
-Accepting feedback
-Maintaining professional appearance
-Building rapport with customers
-Celebrating small wins
-Continually updating your skills

Helpful resources & links:

Andrew Freeburg on LinkedIn

Refrigeration Mentor on Instagram

Refrigeration Mentor YouTube Channel

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