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Learn more about Refrigeration Mentor Customized Technical Training Programs at www.refrigerationmentor.com/courses

In this conversation, we’re taking a behind-the-scenes look at tech support with Andrew Merritts from Pro Chiller. Andrew shares some awesome tips for technicians based on common tech support calls he receives on everything from checking glycol concentration, valve troubleshooting, and maintaining superheat and subcooling levels. We also discuss best practices for chiller operation and how to best communicate with and leverage remote support for better troubleshooting in the field.

In this episode, we cover:

-Technical support insights and processes

-Common technical support scenarios

-Glycol systems

-Advanced troubleshooting techniques

-Andrew’s most challenging support calls

-Tips for better technical support calls

-Chiller tech support tips

Helpful Links & Resources:

https://prochiller.com/

Episode 269. An Inside Look at Tech Support with Premnath Kangatharan of Danfoss

Episode 95. The Growth of Transcritical CO2 Chillers

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Learn more about Refrigeration Mentor Customized Technical Training Programs at www.refrigerationmentor.com/courses

In this episode, we’re talking about the busy summer season for refrigeration technicians and the vital importance of properly training and preparing. The heat increases demand on refrigeration systems, leading to an uptick in service calls and often long workdays. Here we’ll share year-round training tips to reduce troubleshooting time and enhance efficiency on service calls, including preventive maintenance, common issues to check for, and strategies for reducing callback issues. Investing in training and knowing what to expect on service calls will greatly reduce your workload and make customers very happy.

In this episode, we discuss:

-Summer heat and increased workload

-Reducing service call time

-What to do in spring to prepare for summer

-Preventative maintenance tips

-Common summer refrigeration system issues

-Preacting under pressure

-Challenges and solutions in the supermarket industry

-Continuous learning and investing in training

-Preparing for the summer season

-Value of structured training

Helpful Links & Resources:

Episode 300. The Power of Training and Development in Refrigeration with Andrew Freeburg

Episode 228. Tips for Faster Service Calls & Better Time Management

Join the Refrigeration Mentor Hub here

Learn more about Refrigeration Mentor Customized Technical Training Programs at www.refrigerationmentor.com/courses

In this episode of CO2 Experts, we’re shifting from advanced technical concepts back to the foundational principles of CO2 refrigeration by diving into basic keywords and terminologies. We cover entropy diagrams, saturated lines, subcooling, and the critical point, as well as plotting system parameters to troubleshoot more effectively. We’ll also discuss differences between global terminologies and give refrigeration technicians practical tips for mastering transcritical CO2 refrigeration systems.

In this episode, we cover:

-CO2 refrigeration keywords and terminologies

-The entropy diagram

-Saturated points and vapor states

-Flash gas and system dynamics

-Critical points and supercritical fluids

-CO2 safety

-Plotting and troubleshooting CO2 systems

-CO2 system design strategies

Helpful Links & Resources:

Episode 130: Decoding CO2 (R744) Phase Diagrams w/ James Seabrook & Parham Eslami Nejad

Episode 285. CO2 Experts: Transitioning to CO2 as a Service Technician Q & A with Andrew Freeburg

Episode 299. Basic Refrigeration 101

Episode 115: Understanding Compressors: What You Need To Know