• Defining Hospitality

  • By: Dan Ryan
  • Podcast
Defining Hospitality  By  cover art

Defining Hospitality

By: Dan Ryan
  • Summary

  • Welcome to Defining Hospitality, the podcast focused on highlighting the most influential figures in the hospitality industry. In each episode we provide 1 on 1, in depth interviews with experts in the industry to learn what hospitality means to them. We feature expert advice on working in the industry, behind the scenes looks at some of your favorite brands, and in depth explorations of unique hospitality projects. Defining Hospitality is hosted by Founder and CEO of Agency 967, Dan Ryan. With over 30 years of experience in hospitality, Dan brings his expertise and passion to each episode as he delves into the latest trends and challenges facing the industry. Episodes are released every week on Wednesday mornings. To listen to episodes, visit https://www.defininghospitality.live/ or subscribe to Defining Hospitality wherever you get your podcasts.
    Copyright 2021 All rights reserved.
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Episodes
  • Investing In The Guest Experience - Keith Brenan- Defining Hospitality - Episode # 153
    May 8 2024

    As an advisor, helping guide your clients to the project of their dreams can be challenging yet rewarding. Here to shed light on the advisory process is a Principal and Managing Director at Weitzman, Keith Brenan!


    Keith joins Host Dan Ryan to discuss the nuances of investing in hospitality properties, and some of the many considerations that clients may have. Keith also shares the difference between institutional and mom and pop investors, the best way to mix hospitality and office space, and how to pick the perfect amenities.

    Takeaways:

    • While hospitality touches on many different aspects, at its core, it is about welcoming and understanding. Hospitality is about the ability to welcome into a space and exceed their expectations in terms of what they expect from human interaction.
    • Hospitality as an investment class presents some unique challenges. As your tenants are essentially checking in and out on a daily basis, quality amenities alone don’t cut it. To truly make hospitality excel as an investment, the human element must be there.
    • Advisors see two typical types of investors, institutional and mom and pop investors. Institutional investors are typically assessing if they want to get involved with hospitality, while mom and pop investors already have a vision and need help implementing it.
    • Having the right amenities makes a great project. By tying the value of the amenity to the development of the building creates a cohesive experience for guests. Unique amenities serve as a focal point for guests when choosing a place to stay.
    • Many investors are not only considering the current role of a hospitality asset, but how the building may need to transform over the years. As topics like adaptive reuse become more popular, more investors are looking for flexible assets.
    • When mixing hospitality and office space in a single building, hospitality needs to be on the top half, however, elevated lobbies present unique challenges. Consider how guests enter the building, and simplify the path they take to get to the lobby.
    • As an advisor, your main role is to show people all the details and help them make an informed decision. While telling someone no on a project can be disappointing, it’s better than letting someone go down a path towards eventual failure.

    Quote of the Show:

    • “It's a way of welcoming and it's a way of understanding. It's providing human interaction often in a physical space.” - Keith Brenan

    Links:

    • LinkedIn: https://www.linkedin.com/in/keith-brenan-cre-61222811/
    • Website: https://www.weitzmanusa.com/

    Shout Outs:

    • 1:32 - Aggie Zamir: https://www.linkedin.com/in/aggie-zamir-a750982b/
    • 1:33 - ALIS: https://www.burba.com/ALIS
    • 29:38 - Marriott: https://www.marriott.com/default.mi

    Ways to Tune In:

    • Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
    • Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
    • Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
    • Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
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    1 hr and 4 mins
  • Showing Up With Intent - Hemanshu Parwani - Defining Hospitality - Episode # 152
    May 1 2024
    Our guest this week has over 30 years of hospitality experience in international operations, capital markets, and strategic development. Please welcome to the show, CEO and Owner of Olson Kundig, Hemanshu Parwani!Hemanshu joins Host Dan Ryan to dive into the importance of showing up with intent. Hemanshu shares why designers should chase meaningful work rather than all out growth, the need to take care of those who take care of others, and how mountaineering inspires his work. Takeaways: Hospitality for many, comes close to being a religion. Built out of a devotion to caring for others, hospitality is about how you make someone feel in a space, and how you build memories with them. When in a space, people are either thinking about what memories this space reminds them of, or how the space will build new memories for them. Building spaces around the formation of memories will leave guests with unforgettable experiences. A guaranteed way to make your guests remember your experiences is by making them feel as if they were one of your group. Allowing your guests to feel like they can be their authentic selves creates satisfaction.The ethos of being an innkeeper is taking care of people. Care extends not just to your guests, but the people who are taking care of your guests. A team that is well cared for will provide even better service to guests. Everything you do should be with intent. Knowing why you are doing something is the foundation to any action. Good design comes from an intimate understanding of why you are designing. While growth is good, it should not be the end all to your pursuits. Chase aspirational, meaningful work in design, and growth will follow. Instead of simply seeking to grow, seek a challenge that forces you to work creatively.Mutual learning is an important aspect of design, and helps you be more intentional about what you do. Keeping an open mind and showing genuine interest in other’s work allows you to learn quickly. Quote of the Show:“Growth is not something that we are chasing. We are chasing aspirational, meaningful work in design.” - Hemanshu ParwaniLinks:LinkedIn: https://www.linkedin.com/in/hemanshuparwani/ Website: https://olsonkundig.com/ Shout Outs:1:22 - ALIS: https://www.burba.com/ALIS 18:20 - Bill Marriott: https://www.linkedin.com/in/jwmarriottjr/ 20:49 - Harvard Business School: https://www.hbs.edu/ 21:56 - Ian Schrager: https://www.instagram.com/ianschrager/ 21:58 - Adrian Zecha39:59 - Bashar Wali: https://www.linkedin.com/in/basharwali/ 48:55 - Barry Sternlicht49:29 - W Hotels: https://w-hotels.marriott.com/ 50:02 - 1 Hotels: https://www.1hotels.com/ 51:18 - HD Expo: https://hdexpo.hospitalitydesign.com/ 52:24 - Populus: https://populusdenver.com/ 53:06 - Sonu Shivdasani: https://www.linkedin.com/in/sonu-shivdasani-obe-a46217/ 54:34 - Bermanfalk: https://www.bermanfalk.com/ 59:07 - Ed Viesturs: https://www.instagram.com/ed_viesturs/?hl=en 1:02:05 - Aggie Zamir: https://www.linkedin.com/in/aggie-zamir-a750982b/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
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    1 hr and 3 mins
  • Detox, Destress, And Discover - Leon Emmett - Defining Hospitality - Episode # 151
    Apr 25 2024

    This week’s guest helps people detox, destress, and discover while surrounded by nature. Through meditation, breathwork, yoga, workshops, and more, he creates an environment of rejuvenation. Joining the show this week is Founder of Onze Retreats, Leon Emmett!


    Leon dials in from the Jungle to join Host Dan Ryan on a journey of hospitality and self reflection. Leon shares the importance of motivating others through action, the need to trust the process, and why everyone should spend time outside of their comfort zone.

    Takeaways:

    • The deepest feeling of hospitality can be felt when you are in someone’s family home. When someone opens their home to you, they are opening their heart to you and showing warmth and unconditional love.
    • Healing retreats allow people an opportunity for more than just a relaxing day of yoga and meditation. Creating a welcoming space allows for guests to self reflect and realize their own potential for growth.
    • Despite motivational words, many people need to make the decision to change of their own volition. Rather than merely provide motivation, living your values and inspiring others through your own actions can help them take the next step.
    • Hospitality attracts people from all walks of life, and having services to reflect that is important. Having a written list or experience portfolio allows guests to customize their ideal retreat.
    • As life ebbs and flows, it’s important to trust the process. As there are highs and lows, observe what is happening and choose to be in the middle. Making the best of your situation helps keep you grounded.
    • It’s only when you’re out of your comfort zone when you start to experience what’s possible. Through guidance, you can try new experiences and open yourself up to vulnerability, paving the way for improvement.


    Quote of the Show:

    • “Where do we spend most of our time and how much of our time do we spend on the periphery of our comfort zone?” - Leon Emmett

    Links:


    • Instagram: https://www.instagram.com/onzeretreats/
    • Instagram: https://www.instagram.com/leon_emmett/


    Shout Outs:

    • 16:05 - Dan Brulé: https://breathmastery.com/
    • 18:56 - Wim Hof: https://www.wimhofmethod.com/

    Ways to Tune In:

    • Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
    • Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
    • Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s

    Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419

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    50 mins

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