Defining Hospitality Podcast Por Dan Ryan arte de portada

Defining Hospitality

Defining Hospitality

De: Dan Ryan
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Welcome to Defining Hospitality, the podcast focused on highlighting the most influential figures in the hospitality industry. In each episode we provide 1 on 1, in depth interviews with experts in the industry to learn what hospitality means to them. We feature expert advice on working in the industry, behind the scenes looks at some of your favorite brands, and in depth explorations of unique hospitality projects. Defining Hospitality is hosted by Founder and CEO of Agency 967, Dan Ryan. With over 30 years of experience in hospitality, Dan brings his expertise and passion to each episode as he delves into the latest trends and challenges facing the industry. Episodes are released every week on Wednesday mornings. To listen to episodes, visit https://www.defininghospitality.live/ or subscribe to Defining Hospitality wherever you get your podcasts.Copyright 2021 All rights reserved. Arte Ciencias Sociales Escritos y Comentarios sobre Viajes
Episodios
  • What the K-Wave Means for Hotel and Restaurant Design - Thomas Oh & Daphne Shin - Defining Hospitality

    What the K-Wave Means for Hotel and Restaurant Design - Thomas Oh & Daphne Shin - Defining Hospitality
    Apr 1 2026

    In this episode of Defining Hospitality, Dan Ryan sits down with Thomas Oh, Co-Founder & General Manager of Perilla Korean American Steakhouse, and Daphne Shin, Founder & Principal Designer of the Ruimte, two passionate creators working at the intersection of culture, cuisine, and design. Sponsored by BERMANFALK, the episode delves into the unique approach Thomas and Daphne take to blend Korean cultural elements into their business ventures in Chicago.


    About the Guests:

    Thomas Oh is the co-founder and director of operations at Perilla Korean American Steakhouse. With a mission to introduce Korean culture through dining experiences, Thomas highlights the seamless integration of Korean and American culinary elements at Perilla.


    Daphne Shin is the founder and principal designer of the Ruimte, an interior design firm. Through her design work at L7 Hotel, Daphne strives to create environments where every guest, regardless of background, feels at home.


    Chapters:

    02:26 Defining Hospitality

    04:38 Building L7 Chicago

    06:33 Designing Perilla Steakhouse

    15:26 Korean DNA in the Hotel

    19:40 Reception in Chicago

    24:49 The K Wave Momentum

    27:28 Entrepreneur Lessons

    30:08 Teamwork Solves Problems

    30:43 Exhaust System Collaboration

    32:13 Sponsor Sustainability Note

    32:48 Immigrant Path to Hospitality

    34:56 Little Victories in Service

    38:17 Design vs Operations Reality

    42:15 Dream Projects and Timelessness

    46:35 Hotel and Restaurant Synergy

    49:43 How Lotte Found Them

    51:09 Luck Meets Hard Work

    53:27 Closing Thanks and Farewell


    Quote of the Show:

    "It's exciting for me and for the team here, for them to come into our space… We're not screaming this is Korean to them, but they're loving the design of this restaurant and the hotel." - Thomas Oh


    Building a hotel, brand, or guest experience? Reach out to Dan on LinkedIn or hit reply on the Substack to share what you’re working on.


    Links:

    • Subscribe: https://www.youtube.com/@defininghospitality?sub_confirmation=1
    • Substack: https://www.defininghospitality.live/
    • BERMANFALK: https://www.bermanfalk.com/
    • Thomas Oh LinkedIn: https://www.linkedin.com/in/thomas-oh-b6164570/
    • Daphne Shin LinkedIn: https://www.linkedin.com/in/daphne-shin-1a223b44/
    • Daphne Shin Email: daphne@theruimte.com
    • Dan Ryan LinkedIn: https://www.linkedin.com/in/thedailydanryan/


    Tags:

    #hospitality #Koreancuisine #design #Kwave #defininghospitality #podcasting #ChicagoDining
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    55 m
  • Curating Luxury Through Sound - Michelangelo L’Acqua - Defining Hospitality

    Curating Luxury Through Sound - Michelangelo L’Acqua - Defining Hospitality
    Mar 25 2026

    In this episode of Defining Hospitality, Dan Ryan sits down with Michaelangelo L’Acqua, a global entertainment director and music/lifestyle branding expert, to discuss hospitality as “infrastructure” built through sound, motifs, and emotional arcs across dayparts. Sponsored by BERMANFALK, this conversation dives into shifting luxury expectations, analog-era craft, and mentoring creatives within business-driven environments.


    Michelangelo shares how sound serves as the unseen architect in the world of hospitality, crafting emotional journeys for guests.


    About the Guest:

    Michaelangelo L'Acqua is a Global Entertainment Director and Founder of his creative strategy agency, L'Acqua Agenzia. With a legacy of working with iconic brands like Virgin Voyages and W Hotels, he brings decades of experience in music branding and luxury lifestyle curation. Known for pioneering concepts like the Sonic Identity Brand Bible, L'Acqua remains a leading voice in integrating sound as a critical component of the hospitality experience, continuously shaping the future of how spaces sound and resonate with their audience.


    Chapters:

    01:17 Whale Shark Memories

    02:51 What Hospitality Means

    03:52 Sonic Architect Idea

    05:09 Motifs and Brand Magic

    07:04 Building a Sonic Bible

    10:18 Sound Drives Revenue

    12:32 Mentors and Early Grind

    14:29 Tom Ford Breakthrough

    17:37 From Fashion to Hotels

    20:30 Analog Era Work Ethic

    23:04 Staying Relevant in Luxury

    27:27 Timeless Formulas and Flow

    30:57 Building Sonic Brand DNA

    33:04 Virgin Voyages Layer Cake

    36:59 W Hotel Reinvents Hospitality

    39:45 Finding Local Tastemakers

    41:29 Mentorship Over Ego

    44:44 Sound Beats Brick

    48:07 Next Decade Soundtrack

    50:49 Timeless Meets New

    53:30 Hall of Fame Tangent

    55:46 Wrap Up And Connect


    Quote of the Show:

    "I truly believe that there are moments I can really tap into unconscious feelings within somebody. And if I can do that… you're gonna walk away from that experience and say that was a great night. I don't know why, but it was just special." - Michelangelo L’Acqua


    Building a hotel, brand, or guest experience? Reach out to Dan on LinkedIn or hit reply on the Substack to share what you’re working on.


    Links:

    • Subscribe: https://www.youtube.com/@defininghospitality?sub_confirmation=1
    • Substack: https://www.defininghospitality.live/
    • BERMANFALK: https://www.bermanfalk.com/
    • Michelangelo L’Acqua LinkedIn: https://www.linkedin.com/in/michaelangelo-lacqua/
    • Starwood Hotels: https://www.starwoodhotels.com/
    • Dan Ryan LinkedIn: https://www.linkedin.com/in/thedailydanryan/


    Tags:

    #DefiningHospitality #HospitalityDesign #HotelDesign #GuestExperience #SonicArchitect #HotelInnovation
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    57 m
  • Transforming Hospitality for Millennials - Saxton Sharad - Hideaway Inns & Revival Hotels - Episode # 243

    Transforming Hospitality for Millennials - Saxton Sharad - Hideaway Inns & Revival Hotels - Episode # 243
    Mar 18 2026
    What does hospitality truly mean in today's world?In this episode of Defining Hospitality, Dan Ryan welcomes Saxton Sharad, the founder and CEO of Revival Hotels and Hideaway Inns. With over 20 years of experience in the industry, Saxton shares his journey and insights on transforming the guest experience, catering to the evolving needs of millennials and Gen Z travelers, and redefining what it means to be hospitable.Takeaways:The true meaning of hospitality is getting a break. Saxton defines hospitality as providing a break from daily life, allowing guests to live authentically and leave their stresses behind, even if only for a moment.Catering to younger generations with authenticity. Saxton highlights the growing trend of micro vacations among millennials and Gen Zs and how Hideaway Inns are uniquely positioned to cater to these shorter, more frequent leisure experiences.Innovation leads to improved guest experience. Frictionless check-ins and the concept of invisible hospitality ensure guests can maximize their leisure time without unnecessary interruptions or delays.The role of an innkeeper. Saxton emphasizes the importance of an on-site innkeeper who serves as a local ambassador, enhancing the guest experience by providing personalized recommendations.Tying together sustainability and local engagement. Hideaway Inns contribute to local communities by partnering with local charities and promoting regional businesses, reinforcing their commitment to sustainable and socially responsible tourism.Localizing loyalty and recognition. The growth model of Hideaway focuses on building a strong regional presence, initially concentrating on the Northeast to foster brand loyalty.Every hotel gets a personal touch. Each Hideaway Inn is uniquely designed, with rooms featuring bespoke elements, vintage artifacts, and local arts, offering guests a truly immersive and memorable stay.Quote of the Show:“ I don't care how talented you are or how much money you have in your pocket, you cannot be good at everything. Step into what you're good at, find that strength, and live that strength.” - Saxton SharadLinks:LinkedIn: https://www.linkedin.com/in/saxton-sharad-cha-6642a49Company website: https://www.revivalhotels.com / https://www.hideawayinns.comShout Outs:1:00 - Hotel AVE - https://www.hotelave.com/ 1:01 - Postscript Hospitality - https://www.hotelave.com/services/operational-effectiveness/ 1:03 - Graduate Hotels - https://www.graduatehotels.com/ 1:07 - Revival Hotels / Hideaway Inns - https://www.revivalhotels.com/ / https://www.hideawayinns.com/ 3:32 - Cornell University (Hotel School) - https://sha.cornell.edu/ 7:57 - Sports Illustrated - https://www.si.com/ 8:40 - Westin Moana Surfrider - https://www.marriott.com/hotels/travel/hnlwi-moana-surfrider-a-westin-resort-and-spa/ 14:19 - Hyatt - https://www.hyatt.com/ 14:19 - AJ Capital Partners - https://www.ajcpt.com/ 14:21 - Marriott - https://www.marriott.com/ 19:24 - The Fourth Turning Is Here (Book) - https://www.amazon.com/Fourth-Turning-Here-Neil-Howe/dp/1982173734 29:04 - Amazon - https://www.amazon.com/ 38:17 - Starwood Capital Group - https://www.starwoodcapital.com/ 41:52 - Caesar's Palace - https://www.caesars.com/caesars-palace 42:31 - Miraval (Hyatt) - https://www.miravalresorts.com/ 42:37 - Canyon Ranch - https://www.canyonranch.com/ 43:38 - Hilton - https://www.hilton.com/ 43:41 - Wyndham - https://www.wyndhamhotels.com/ 49:13 - Crosley - https://www.crosleyradio.com/ 51:53 - Chick-fil-A - https://www.chick-fil-a.com/ 51:55 - In-N-Out Burger - https://www.in-n-out.com/ 53:21 - Four Seasons - https://www.fourseasons.com/ 57:24 - Hilton Garden Inn - https://www.hilton.com/en/brands/hilton-garden-inn/ 57:29 - Courtyard by Marriott - https://www.marriott.com/brands/courtyard 58:44 - Groton Inn - https://www.grotoninn.com/ 59:00 - Groton School - https://www.groton.org/ 59:02 - Lawrence Academy - https://www.lacademy.edu/ 59:32 - Forge & Vine (Restaurant at Groton Inn) - https://www.forgeandvine.com/ 62:47 - Tanglewood - https://www.bso.org/tanglewood 62:52 - Jacob's Pillow - https://www.jacobspillow.org/ 62:59 - Boston Symphony Orchestra - https://www.bso.org/ 64:05 - Jiminy Peak - https://www.jiminypeak.com/ 64:30 - Solid Sound Festival (Wilco) - https://solidsoundfestival.com/ 64:39 - Brimfield Antique Shows - https://www.brimfieldantiquefleamarket.com/ 67:19 - Revival Hotels (website) - https://www.revivalhotels.com/ 🏨✨ Defining Hospitality is Sponsored by BERMANFALK https://www.bermanfalk.com/ - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music:
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    1 h y 9 m
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