• Customer Experience Patterns Podcast

  • By: Sam Stern
  • Podcast
Customer Experience Patterns Podcast By cover art

Customer Experience Patterns Podcast

By: Sam Stern
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  • Summary

  • Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.


    The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
    Sam Stern
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Episodes
  • The Power Of Memory In CX: Memory Is A Time Machine

    The Power Of Memory In CX: Memory Is A Time Machine
    May 2 2024

    Memory is a time machine. It brings forward past experiences to the future where those memories guide loyalty behaviors. Today on the CX Patterns Podcast, I riff on the importance of reinforcing positive memories to make the memories


    Find me on LinkedIn


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
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    9 mins
  • Will Generative AI Bury Or Revive Customer Experience?

    Will Generative AI Bury Or Revive Customer Experience?
    Apr 24 2024

    In this episode, Ryan Hart and I talk about the promise and the peril of using Generative AI to delivery customer experiences. Does it replace CX teams with and customer-facing employees? Or does it empower personalization, and better delivery of human experiences?


    Ryan Hart on LinkedIn


    Find me on LinkedIn


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
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    17 mins
  • CX Improvements lead to cost cuts, but cost cuts don't lead to CX improvements

    CX Improvements lead to cost cuts, but cost cuts don't lead to CX improvements
    Apr 18 2024

    In this episode, Ryan Hart and I talk about the imperative we see for companies to cut costs, and the danger of doing so without starting from the customer and working back.


    Ryan Hart on LinkedIn


    Find me on LinkedIn


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.



    Hosted on Acast. See acast.com/privacy for more information.
    Show more Show less
    26 mins
Management Marketing Economics
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