In the second part of our occasional series, looking directly at the digitalisation journeys and challenges of the worlds leading companies with their leaders, we are focusing on Unilever, one of the world’s largest consumer goods companies.

They believe that digitalisation allows them to respond to customer expectations, supply chain disruption, cost inflation and the impact of an escalating climate crisis by unlocking radical new levels of collaboration, capability and consumer centricity.

Dave, Sjoukje & Rob talk to Juan Carlos Parada, Global Head of Customer Operations at Unilever about what a digital version of Unilever means, the excitement and anxiety of digitalisation, the challenges in leading such a scale transformation and the personal learnings from the journey.

TLDR:
01:30 Big tech vs nation state confusion
04:37 Cloud conversation with Juan Carlos Parada
57:22 Top customer experience trends
01:00:32 Digital immersion!

Guest
Juan Carlos Parada: https://www.linkedin.com/in/juan-carlos-parada-3065303/

Hosts
Dave Chapman: https://www.linkedin.com/in/chapmandr/
Sjoukje Zaal: https://www.linkedin.com/in/sjoukjezaal/
Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/

Production
Marcel Van Der Burg: https://www.linkedin.com/in/marcel-van-der-burg-99a655/
Dave Chapman: https://www.linkedin.com/in/chapmandr/

Sound
Ben Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/
Louis Corbett: https://www.linkedin.com/in/louis-corbett-087250264/