Dive into the world of InHome Therapy with CEO Matt Murphy as he unveils the origins of his company during the pandemic, the growth through acquisitions, and the industry's shift to prioritize patients. Discover the power of purpose, the impact of physical therapy, and the art of engagement in a burgeoning healthcare business - all shaped by heartwarming, patient-centric stories.

Here are a few topics we’ll discuss on this episode of Better People Podcast:

• CEO's naval to legal to healthcare journey
• Rise Together: Patients, therapists & agencies' goal
• In-home therapy tackles patient immobility
• Engagement is key to transformative care
• Ride-alongs shed light on therapists' challenges

Resources:

• InHome Therapy
• MidAtlantic Employers’ Association (MEA)

Connect with Matt Murphy:

• LinkedIn

Connect with our hosts:

• Holly DePalma - LinkedIn
• Margaret Uhrich - LinkedIn

Quotables:

• 23:01 - We wanna have things that we can actually measure, like, you know, it might be response times or might be attendance at certain things that we have where it might be, you know, responses to surveys or NPS or all those kinds of things. But there's then, you know, then there's kind just the gut check. Okay, so our numbers whatever, 44 this month, is it really, I mean, are we really where we wanna be in terms of engagement?
• 27:54 - It's preserving that mindset that we're gonna do it and measure it and make sure that it's productive and get feedback. And, but it's, again, it can't be said it, forget it. It's, it's gonna be a dynamic. It's gonna be a dynamic growth and we're gonna get some things wrong. And, but hopefully our community of therapists will also appreciate that and do us the favor of telling us, Hey, you screw that one up. That was a waste of my time, so please don't do that again. But let's go back to this. So it's back to, again, us being a good listener, but creating an environment where they have the opportunity to tell us as well.
• 18:10 - Margaret: If you don't ride along, if you don't put yourself in those shoes. It's really having empathy. It's giving yourself the opportunity to have the right amount of empathy for what they go through. So that you can meet their needs, which means you can ultimately engage them.
  Matt: And from both sides, really it's both from what our therapists are going through and then what our patients are going through. I mean, you know, to receive care in the home is another not typical dynamic that most people are accustomed to. So that there's learnings on both sides of that. So we could have better appreciation for what the patient's going through as well.
  Margaret: I would imagine it's a very personal thing. You have a therapist come into the house.
  Matt: Oh, yeah. I mean, just so back to what we're trying, what we're endeavoring to do with, with having just great therapists to do this work, part of that is clinical.
• 23:01 - Are we really where we wanna be in terms of engagement? So, and I think that's also one of those that is gonna be perpetually just out of arm's reach. I mean, I think if you feel like you've done it all and you've achieved it, then you're probably fooling yourself. So it's to just keep challenging yourself about whatever, whatever level you might have achieved and success you've had is well then how like any relationship then how could we be slightly better? How could we, you know, how could we really deliver an experience from the engagement stand that that would be, you know, that would be jaw-dropping?
• 22:11 - I think lots of trial and error along the way. Again, I think what we really tried to keep as it relates to engagement as the North Star is to just not lose our focus on how important it is. You know, I would say that in terms of how we measure it, I think I have more lessons to learn about what is the exact way to, you know, to take all that, all those vagaries and get it down to a number to say, we're passing or failing when it comes to engagement, it's an art and a science. And I think that there's so much of understanding how we're doing on engagement is subjective.

Join Margaret Uhrich on the Better People podcast for an insightful chat with Chris Bailey, CEO of Bailey Brand Consulting. Explore the secrets behind a resilient brand strategy, building strong team dynamics, and the role of deep-rooted relationships in business success. Get ready for an episode packed with wisdom from a branding titan!

Here are a few topics we’ll discuss on this episode of Better People Podcast:

• Mastering change in a digital world.
• Importance of teamwork & trust.
• Building relationships in business.
• Cultivating adaptability & innovation.
• Long-term engagement & company culture.

Resources:

• Bailey Brand Consulting
• MidAtlantic Employers’ Association (MEA)

Connect with Chris Bailey:

• LinkedIn

Connect with our hosts:

• Holly DePalma - LinkedIn
• Margaret Uhrich - LinkedIn

Quotables

• 10:59 - I think that that's something that we have to do as leaders in an organization. We have to keep our door open. You know, we have to keep, we have to make it comfortable for people to come and ask you a question. And I think that that becomes challenging for individuals that when they first arrive, they're kind of like, he's the boss or he's the owner or whatever, you know.
• 12:30 - I want them to tell me what they think because I think they can probably point out something that I missed. I'm not perfect. I'm not the authority on it. but I have ideas, but I think through collaboration that when we come together, you know, one plus one equals a whole lot more than two. And we can, and the best stuff happens when it gets spun up.
• 15:05 - On the other hand, I love it when we get new people in, and they bring new ideas, and they bring new ways. So it's a blend for sure, you know, but I think it's the people that we try to bring in, we try to bring in with the same type of mindset that we are, where we're trying to solve problems and that they want to be part of something. I mean, for me, when I think about what makes a great organization is, you know, the people that are there really want to be there
• 18:52 - From a relationship standpoint, we get referrals from clients. We get clients that take us somewhere else. Same idea. We got people that, you know, either worked here, they had to move or they left for personal reasons, but they refer people over to us, you know, so that's a positive thing.
• 19:58 - It's a big part of my role is to be the flag bearer for the relationship building. I think one of the things that we've said, you know, chemistry is important for people, and chemistry with our clients is important. An I think, you know, if I think about what I've done to kind of help foster that, I look at it as I can't do what most of our team does. And so I need them just as much as they need me. And so that is kind of you know, the mix and the balance that you create in an organization.