Be Amazing or Go Home

Seven Customer Service Habits That Create Confidence with Everyone

De: Shep Hyken

Narrado por: Timothy Andrés Pabon

Duración: 3 h y 20 m

Resumen del Editor

Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master - and Shep Hyken knows the tricks to making it your own.

In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game, including:

• Showing up ready to amazing
• Being proactive
• Craving feedback
• Taking responsibility
• Embracing authenticity
• Focusing on excellence
• Turning misery into magic

Once you master these habits, you'll be able to create trust, build stronger relationships, make sales, advance your career, and more. Now is the time to step out of the ordinary and step into amazing.

©2017 Shep Hyken (P)2018 Brilliance Publishing, Inc., all rights reserved.

Applicable anywhere in life

Great book that not only applies to the work place but your personal life as well.

Another great book by Shep

This is the third book by Shep Hyken that I've read and I've loved them all. Shep writes in a clear, conversational tone and the narrator is very good. This book should be required reading to any of your team that deals with the public... actually to everyone, as we deal with each other internally as well.

Common sense stuff

This is a very good read and I will bring it to my team. In this strange time the message will help you to understand people better. I will take this to my team as we are all e-mail support for a major software company.

Great resource for tips

Although this book didn’t add much to what I already knew I found it so inspiring that I bought a copy for my Team. Worth the money

The Bakers' "Half-Dozen" Rules for Business ;)

Everything about this book is motivational, energizing, and valid, albeit absolutely obvious advice. The reader really swings it like a car salesman too, really sells the narrative of this guy's pitch like he's getting paid extra to. Honestly, this is not something someone who is struggling with work is going to read and be like "Ah! Golly gee, I just had to be amazing!? Well shucks, gee willikers I can't believe it was that easy."

No, this book is a way for management to sling a book down to get people pumped as it amped them because to be in management you have to be reading a book about yourself here. I can't imagine anything feels better than this if it's about you. I know, because it is about me. That self-satisfaction of a book telling me the good job was about the only reason I gave this a full performance rating,

Timmothy, nice work.

Decent book but not groundbreaking

For most, well at least for me, I didn’t feel as though any of the concepts in the book were new to how I operate in the workplace. A good read for maybe a younger audience, freshly entering the workforce.

Basic common sense!

This book is pretty basic common sense customer and relationship standards. Would be great to use to train younger employees or to start your brand off to have everyone on the same page.