-
Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life
- Narrado por: Dennis Snow
- Duración: 3 h y 6 m
Failed to add items
Add to Cart failed.
Error al Agregar a Lista de Deseos.
Error al eliminar de la lista de deseos.
Error al añadir a tu biblioteca
Error al seguir el podcast
Error al dejar de seguir el podcast
Exclusivo para miembros Prime: ¿Nuevo en Audible? Obtén 2 audiolibros gratis con tu prueba.
Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life
Compra ahora por US$14.95
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
Los oyentes también disfrutaron...
-
QBQ! The Question Behind the Question
- Practicing Personal Accountability at Work and in Life
- De: John G. Miller
- Narrado por: John G. Miller
- Duración: 1 h y 42 m
- Versión completa
-
General4.5 out of 5 stars 2,092
-
Narración:4.5 out of 5 stars 1,617
-
Historia4.5 out of 5 stars 1,610
The lack of personal accountability is a problem that has resulted in an epidemic of blame, complaining, and procrastination. No organization or individual can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability.
-
2 out of 5 stars
-
Found it lacking
- De Mitchell Evans en 03-01-15
De: John G. Miller
-
Be Our Guest
- Perfecting the Art of Customer Service
- De: The Disney Institute, Theodore Kinni
- Narrado por: Barry Abrams
- Duración: 5 h y 26 m
- Versión completa
-
General4.5 out of 5 stars 874
-
Narración:4.5 out of 5 stars 747
-
Historia4.5 out of 5 stars 742
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
-
2 out of 5 stars
-
Too long and repetitive
- De M. Decker en 03-11-16
De: The Disney Institute, y otros
-
The Speed of Trust
- The One Thing that Changes Everything
- De: Stephen M. R. Covey
- Narrado por: Stephen M. R. Covey
- Duración: 12 h y 13 m
- Versión completa
-
General4.5 out of 5 stars 2,682
-
Narración:4.5 out of 5 stars 2,175
-
Historia4.5 out of 5 stars 2,178
For business leaders and public figures in any arena, The Speed of Trust offers an unprecedented and eminently practical look at exactly how trust functions in our every transaction and relationship - from the most personal to the broadest, most indirect interaction - and how to establish trust immediately so that you and your organization can forego the time - killing, bureaucratic check - and - balance processes so often deployed in lieu of actual trust.
-
3 out of 5 stars
-
Good Information, Hard to Listen to
- De Marty en 12-23-10
-
Creating Magic
- 10 Common Sense Leadership Strategies from a Life at Disney
- De: Lee Cockerell
- Narrado por: Lee Cockerell
- Duración: 7 h y 36 m
- Versión completa
-
General4.5 out of 5 stars 1,328
-
Narración:4.5 out of 5 stars 1,062
-
Historia4.5 out of 5 stars 1,057
The secret for creating magic in our careers, our organizations, and our lives is simple: outstanding leadership, the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World Resort operations for over a decade.
-
5 out of 5 stars
-
Brilliant, simple, lessons on leadership
- De Garrett en 10-16-10
De: Lee Cockerell
-
It's How We Play the Game
- Build a Business. Take a Stand. Make a Difference.
- De: Ed Stack
- Narrado por: Ed Stack
- Duración: 9 h y 58 m
- Versión completa
-
General5 out of 5 stars 211
-
Narración:5 out of 5 stars 179
-
Historia5 out of 5 stars 179
An inspiring memoir from the CEO of Dick’s Sporting Goods about building a multibillion-dollar business, coming to the defense of embattled youth sports programs, and taking a principled - and highly controversial - stand against the types of guns that are too often used in mass shootings and other tragedies.
-
5 out of 5 stars
-
Great story read by the Author
- De Rancher en 10-21-19
De: Ed Stack
-
Take Charge of You
- How Self-Coaching Can Transform Your Life and Career
- De: David Novak, Jason Goldsmith
- Narrado por: Fred Sanders
- Duración: 4 h y 50 m
- Versión completa
-
General4.5 out of 5 stars 13
-
Narración:4.5 out of 5 stars 12
-
Historia4 out of 5 stars 12
From sports to business, the benefits of great coaching are well understood. Imagine if you could unlock the power of having a great coach in any moment, by learning to coach yourself. Take Charge of You teaches you the secrets to self-coaching. Everyone could use a good coach to help them reach their full potential. Written by two highly successful coaches from the worlds of business and professional sports, this book provides a straightforward process that will guide you on your self-coached journey to success.
-
5 out of 5 stars
-
Take Charge
- De Douglas Lindsay en 11-01-23
De: David Novak, y otros
-
QBQ! The Question Behind the Question
- Practicing Personal Accountability at Work and in Life
- De: John G. Miller
- Narrado por: John G. Miller
- Duración: 1 h y 42 m
- Versión completa
-
General4.5 out of 5 stars 2,092
-
Narración:4.5 out of 5 stars 1,617
-
Historia4.5 out of 5 stars 1,610
The lack of personal accountability is a problem that has resulted in an epidemic of blame, complaining, and procrastination. No organization or individual can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability.
-
2 out of 5 stars
-
Found it lacking
- De Mitchell Evans en 03-01-15
De: John G. Miller
-
Be Our Guest
- Perfecting the Art of Customer Service
- De: The Disney Institute, Theodore Kinni
- Narrado por: Barry Abrams
- Duración: 5 h y 26 m
- Versión completa
-
General4.5 out of 5 stars 874
-
Narración:4.5 out of 5 stars 747
-
Historia4.5 out of 5 stars 742
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.
-
2 out of 5 stars
-
Too long and repetitive
- De M. Decker en 03-11-16
De: The Disney Institute, y otros
-
The Speed of Trust
- The One Thing that Changes Everything
- De: Stephen M. R. Covey
- Narrado por: Stephen M. R. Covey
- Duración: 12 h y 13 m
- Versión completa
-
General4.5 out of 5 stars 2,682
-
Narración:4.5 out of 5 stars 2,175
-
Historia4.5 out of 5 stars 2,178
For business leaders and public figures in any arena, The Speed of Trust offers an unprecedented and eminently practical look at exactly how trust functions in our every transaction and relationship - from the most personal to the broadest, most indirect interaction - and how to establish trust immediately so that you and your organization can forego the time - killing, bureaucratic check - and - balance processes so often deployed in lieu of actual trust.
-
3 out of 5 stars
-
Good Information, Hard to Listen to
- De Marty en 12-23-10
-
Creating Magic
- 10 Common Sense Leadership Strategies from a Life at Disney
- De: Lee Cockerell
- Narrado por: Lee Cockerell
- Duración: 7 h y 36 m
- Versión completa
-
General4.5 out of 5 stars 1,328
-
Narración:4.5 out of 5 stars 1,062
-
Historia4.5 out of 5 stars 1,057
The secret for creating magic in our careers, our organizations, and our lives is simple: outstanding leadership, the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World Resort operations for over a decade.
-
5 out of 5 stars
-
Brilliant, simple, lessons on leadership
- De Garrett en 10-16-10
De: Lee Cockerell
-
It's How We Play the Game
- Build a Business. Take a Stand. Make a Difference.
- De: Ed Stack
- Narrado por: Ed Stack
- Duración: 9 h y 58 m
- Versión completa
-
General5 out of 5 stars 211
-
Narración:5 out of 5 stars 179
-
Historia5 out of 5 stars 179
An inspiring memoir from the CEO of Dick’s Sporting Goods about building a multibillion-dollar business, coming to the defense of embattled youth sports programs, and taking a principled - and highly controversial - stand against the types of guns that are too often used in mass shootings and other tragedies.
-
5 out of 5 stars
-
Great story read by the Author
- De Rancher en 10-21-19
De: Ed Stack
-
Take Charge of You
- How Self-Coaching Can Transform Your Life and Career
- De: David Novak, Jason Goldsmith
- Narrado por: Fred Sanders
- Duración: 4 h y 50 m
- Versión completa
-
General4.5 out of 5 stars 13
-
Narración:4.5 out of 5 stars 12
-
Historia4 out of 5 stars 12
From sports to business, the benefits of great coaching are well understood. Imagine if you could unlock the power of having a great coach in any moment, by learning to coach yourself. Take Charge of You teaches you the secrets to self-coaching. Everyone could use a good coach to help them reach their full potential. Written by two highly successful coaches from the worlds of business and professional sports, this book provides a straightforward process that will guide you on your self-coached journey to success.
-
5 out of 5 stars
-
Take Charge
- De Douglas Lindsay en 11-01-23
De: David Novak, y otros
-
The Ride of a Lifetime
- Lessons Learned from 15 Years as CEO of the Walt Disney Company
- De: Robert Iger
- Narrado por: Jim Frangione, Robert Iger
- Duración: 8 h y 45 m
- Versión completa
-
General5 out of 5 stars 16,543
-
Narración:5 out of 5 stars 14,165
-
Historia5 out of 5 stars 14,124
Robert Iger became CEO of The Walt Disney Company in 2005, during a difficult time. Competition was more intense than ever, and technology was changing faster than at any time in the company’s history. His vision came down to three clear ideas: Recommit to the concept that quality matters, embrace technology instead of fighting it, and think bigger - think global - and turn Disney into a stronger brand in international markets.
-
5 out of 5 stars
-
Joins “Shoe Dog” as required biographies.
- De Matt S. en 01-02-20
De: Robert Iger
-
How’s the Culture in Your Kingdom?
- Lessons from a Disney Leadership Journey
- De: Dan Cockerell
- Narrado por: Jody Maberry
- Duración: 6 h y 8 m
- Versión completa
-
General5 out of 5 stars 51
-
Narración:5 out of 5 stars 46
-
Historia5 out of 5 stars 46
Author Dan Cockerell started his Disney journey as a parking attendant. Over the next 26 years and 19 different jobs, he became the vice president of the biggest theme park in the world, The Magic Kingdom Park. During the course of his Disney career, Dan learned many life and leadership lessons, and teaches those learnings within How's the Culture in Your Kingdom? Dan explains how to lead yourself and how to lead your team and organization by using relevant stories and practical examples from his 26-year Disney leadership journey.
-
5 out of 5 stars
-
Very much like his father's message.
- De Jeremy en 02-28-23
De: Dan Cockerell
-
The Hidden Magic of Walt Disney World, 3rd Edition
- Over 600 Secrets of the Magic Kingdom, EPCOT, Disney's Hollywood Studios, and Disney's Animal Kingdom
- De: Susan Veness
- Narrado por: Andrea Emmes
- Duración: 8 h y 21 m
- Versión completa
-
General4.5 out of 5 stars 19
-
Narración:4.5 out of 5 stars 17
-
Historia4.5 out of 5 stars 17
Whether it’s your first or 50th visit to Walt Disney World, you’ll be surprised at how much you can miss during your trip. Including all-new information on Toy Story Land, Star Wars: Galaxy’s Edge, and Mickey and Minnie’s Runaway Railway, The Hidden Magic of Walt Disney World, 3rd Edition will inspire you to relive the magic year after year!
-
3 out of 5 stars
-
this is just a timelilne of disney
- De Tammy Krick en 10-21-21
De: Susan Veness
-
Extreme Ownership
- How U.S. Navy SEALs Lead and Win
- De: Jocko Willink, Leif Babin
- Narrado por: Jocko Willink, Leif Babin
- Duración: 9 h y 33 m
- Versión completa
-
General5 out of 5 stars 74,398
-
Narración:5 out of 5 stars 64,824
-
Historia5 out of 5 stars 64,516
An updated edition of the blockbuster best-selling leadership book that took America and the world by storm, two US Navy SEAL officers who led the most highly decorated special operations unit of the Iraq War demonstrate how to apply powerful leadership principles from the battlefield to business and life.
-
5 out of 5 stars
-
I don't read SEAL Books...
- De Amazon Customer en 02-21-17
De: Jocko Willink, y otros
-
The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- De: Lee Cockerell
- Narrado por: Lee Cockerell
- Duración: 3 h y 59 m
- Versión completa
-
General4.5 out of 5 stars 445
-
Narración:4.5 out of 5 stars 387
-
Historia4.5 out of 5 stars 381
The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.
-
2 out of 5 stars
-
Content is Great but Narrator Puts You to Sleep
- De Anonymous User en 08-30-18
De: Lee Cockerell
-
Disney U
- How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
- De: Doug Lipp
- Narrado por: Tim Lundeen
- Duración: 5 h y 56 m
- Versión completa
-
General4.5 out of 5 stars 12
-
Narración:4.5 out of 5 stars 10
-
Historia4.5 out of 5 stars 10
In helping Walt Disney create “The Happiest Place on Earth”, Van France and his team started a business revolution in 1955 that eventually became the Disney University - the employee training and development program that powers one of the most famous brands on earth. Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the world-famous Disney brand.
-
4 out of 5 stars
-
Very interesting
- De Alejandra en 12-17-22
De: Doug Lipp
-
The Five Dysfunctions of a Team
- A Leadership Fable
- De: Patrick Lencioni
- Narrado por: Charles Stransky; introduction by Patrick Lencioni
- Duración: 3 h y 42 m
- Versión completa
-
General4.5 out of 5 stars 18,202
-
Narración:4.5 out of 5 stars 14,387
-
Historia4.5 out of 5 stars 14,337
In keeping with the parable style, Patrick Lencioni begins by telling the fable of a woman who, as CEO of a struggling Silicon Valley firm, took control of a dysfunctional executive committee and helped its members succeed as a team. Story time over, Lencioni offers explicit instructions for overcoming the human behavioral tendencies that he says corrupt teams. Succinct yet sympathetic, this guide will be a boon for those struggling with the inherent difficulties of leading a group.
-
4 out of 5 stars
-
Clear Headed Guidance on Building Teams
- De Mark en 01-18-03
De: Patrick Lencioni
-
The Culture Solution
- A Practical Guide to Building a Dynamic Culture so People Love Coming to Work and Accomplishing Great Things Together!
- De: Matthew Kelly
- Narrado por: James Naughton
- Duración: 9 h y 2 m
- Versión completa
-
General4.5 out of 5 stars 77
-
Narración:4.5 out of 5 stars 66
-
Historia4.5 out of 5 stars 66
In The Culture Solution, business consultant and The New York Times best-selling author of The Dream Manager and Off Balance presents the six enduring principles of a dynamic culture, designed in a way that is both intensely practical and inspiring. If you want to grow your business; attract, grow, and retain top talent; learn the key to hiring in the 21st century; teach every person in your organization that they have a role to play in making the culture better today than it was yesterday, this book is for you and every person on your team.
-
3 out of 5 stars
-
It’s not for me
- De Income School en 01-18-20
De: Matthew Kelly
-
Walt Disney
- The Triumph of the American Imagination
- De: Neal Gabler
- Narrado por: Arthur Morey
- Duración: 33 h y 20 m
- Versión completa
-
General4.5 out of 5 stars 2,335
-
Narración:4.5 out of 5 stars 1,989
-
Historia4.5 out of 5 stars 1,984
Walt Disney was a true visionary whose desire for escape, iron determination, and obsessive perfectionism transformed animation from a novelty to an art form, first with Mickey Mouse and then with his feature films–most notably Snow White, Fantasia, and Bambi.
-
2 out of 5 stars
-
Diane Disney
- De Amanda en 02-15-13
De: Neal Gabler
-
It's Your Ship
- Management Techniques from the Best Damn Ship in the Navy
- De: D. Michael Abrashoff
- Narrado por: D. Michael Abrashoff
- Duración: 6 h y 24 m
- Versión completa
-
General5 out of 5 stars 5,055
-
Narración:5 out of 5 stars 4,446
-
Historia5 out of 5 stars 4,439
The story of Captain D. Michael Abrashoff and his command of USS Benfold has become legendary inside and outside the Navy. Now Abrashoff offers this fascinating tale of top-down change for anyone trying to navigate today's uncertain business seas. When Captain Abrashoff took over as commander of the Benfold, a ship armed with every cutting-edge system available, it was like a business that had all the latest technology but only some of the productivity.
-
4 out of 5 stars
-
Trust your crew to do their best
- De A. Yoshida en 09-05-16
-
The New One Minute Manager
- De: Ken Blanchard, Spencer Johnson
- Narrado por: Dan Woren
- Duración: 1 h y 27 m
- Versión completa
-
General4.5 out of 5 stars 6,337
-
Narración:4.5 out of 5 stars 5,280
-
Historia4.5 out of 5 stars 5,257
For decades The One Minute Manager has helped millions achieve more successful professional and personal lives. While the principles it lays out are timeless, our world has changed drastically since the book's publication. The exponential rise of technology, global flattening of markets, instant communication, and pressures on corporate workforces to do more with less - including resources, funding, and staff - have all revolutionized the world in which we live and work.
-
3 out of 5 stars
-
Not bad, but not enough value
- De Chad en 09-30-19
De: Ken Blanchard, y otros
-
The Servant
- A Simple Story About the True Essence of Leadership
- De: James C. Hunter
- Narrado por: Tony Pasqualini
- Duración: 5 h
- Versión completa
-
General5 out of 5 stars 2,570
-
Narración:5 out of 5 stars 2,214
-
Historia5 out of 5 stars 2,203
In this absorbing tale, you watch the timeless principles of servant leadership unfold through the story of John Daily, a businessman whose outwardly successful life is spiraling out of control. He is failing miserably in each of his leadership roles as boss, husband, father, and coach. To get his life back on track, he reluctantly attends a weeklong leadership retreat at a remote Benedictine monastery.
-
5 out of 5 stars
-
FINALLY!
- De Amazon Customer en 05-16-17
De: James C. Hunter
Resumen del Editor
What can you learn from a mouse? When that mouse has been delighting and entertaining hundreds of millions of people for decades - it turns out there is plenty to learn.
Dennis Snow's Lessons from the Mouse provides 10 no-nonsense, practical principles that anyone, anywhere can apply. He entertains while he educates with chapters like "'What Time Is the 3:00 Parade?' Is Not a Stupid Question".
The mouse is very candid here - no Disney pixie dust blinds the reader. Backstage snafus, onstage errors, and occasional chaos emerge in all their drama, humor, or irony. At its heart, though, Lessons from the Mouse presents 10 lessons that guide listeners in applying excellence in their own organizations, careers, and lives. Whether being used as a tool for increased organizational effectiveness or a guide for the college grad or new entrepreneur, Lessons from the Mouse offers timeless, straightforward advice.
Related to this topic
-
The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- De: John R. DiJulius III
- Narrado por: Joel Richards
- Duración: 4 h y 54 m
- Versión completa
-
General5 out of 5 stars 31
-
Narración:5 out of 5 stars 27
-
Historia5 out of 5 stars 27
In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
-
5 out of 5 stars
-
Must Read!
- De Jennifer Ringenberg en 06-05-23
-
Hug Your People
- The Proven Way to Hire, Inspire, and Recognize Your Employees
- De: Jack Mitchell
- Narrado por: James Boles
- Duración: 6 h y 4 m
- Versión completa
-
General4.5 out of 5 stars 41
-
Narración:4.5 out of 5 stars 24
-
Historia4.5 out of 5 stars 25
In Hug Your People, Jack Mitchell shares his secrets for creating happy employees, secrets as simple as they are revolutionary.
-
5 out of 5 stars
-
good book.
- De Chance Woodal en 11-06-22
De: Jack Mitchell
-
Coloring Outside the Lines
- Business Thoughts on Creativity, Marketing, and Sales
- De: Jeff Tobe
- Narrado por: Jeff Tobe
- Duración: 2 h y 48 m
- Versión completa
-
General4.5 out of 5 stars 92
-
Narración:4.5 out of 5 stars 83
-
Historia4.5 out of 5 stars 83
This audio from creativity guru Jeff Tobe is an unusually charming collection of warm, funny, and instructive business tales. It provides numerous examples of street-smart sales tactics, exemplary customer service, and outside-the-lines marketing. The audio program encourages anyone with an entrepreneurial spirit by providing story after story of creative ideas and inspiration. In Coloring Outside the Lines: Business Thoughts on Creativity, Marketing, and Sales, Jeff Tobe shows that when you compete head-on in business you are just agreeing to play by the same old rules.
-
5 out of 5 stars
-
Hilarious and Charming, yet still Authentic
- De Michael Beyer en 02-09-23
De: Jeff Tobe
-
Flipping the Switch
- Unleash the Power of Personal Accountability Using the QBQ!
- De: John G. Miller
- Narrado por: John G. Miller
- Duración: 1 h y 38 m
- Versión completa
-
General4.5 out of 5 stars 221
-
Narración:5 out of 5 stars 186
-
Historia4.5 out of 5 stars 187
In QBQ! The Question Behind the Question, John G. Miller revealed how personal accountability helps to create opportunity, overcome obstacles, and achieve goals by eliminating blame, complaining, and procrastination. The result? Stronger organizations, more dynamic teams, and healthier relationships. Now Miller takes listeners to the next level to show how they can use the power of the QBQ! and personal accountability every day. When a light switch is flipped the flow of energy that is released reaches the lightbulb in an instant, bringing it to life.
-
4 out of 5 stars
-
Quick listen
- De Shea en 09-20-23
De: John G. Miller
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- De: Leonardo Inghilleri, Micah Solomon
- Narrado por: Sean Pratt
- Duración: 5 h y 39 m
- Versión completa
-
General4.5 out of 5 stars 159
-
Narración:4.5 out of 5 stars 131
-
Historia4.5 out of 5 stars 131
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
5 out of 5 stars
-
Great book, recommended!
- De KLD en 07-03-15
De: Leonardo Inghilleri, y otros
-
Fred 2.0
- New Ideas on How to Keep Delivering Extraordinary Results
- De: Mark Sanborn, Margaret Kelly - foreword
- Narrado por: Stephen Bel Davies
- Duración: 4 h y 40 m
- Versión completa
-
General4 out of 5 stars 80
-
Narración:4.5 out of 5 stars 76
-
Historia4 out of 5 stars 77
Nine years ago, best-selling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story inspired millions. Companies - even, cities - were inspired to turn the ordinary into the extraordinary each day. Today, with stiff competition from the networked global economy, delivering extraordinary results is more important than ever. With Fred 2.0, Mark not only revisits the original Fred to gain new insights, but also equips all of us with new strategies to achieve more.
-
4 out of 5 stars
-
Excellent extension of The Fred Factor
- De Mike Henry Sr. en 02-07-15
De: Mark Sanborn, y otros
-
The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- De: John R. DiJulius III
- Narrado por: Joel Richards
- Duración: 4 h y 54 m
- Versión completa
-
General5 out of 5 stars 31
-
Narración:5 out of 5 stars 27
-
Historia5 out of 5 stars 27
In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
-
5 out of 5 stars
-
Must Read!
- De Jennifer Ringenberg en 06-05-23
-
Hug Your People
- The Proven Way to Hire, Inspire, and Recognize Your Employees
- De: Jack Mitchell
- Narrado por: James Boles
- Duración: 6 h y 4 m
- Versión completa
-
General4.5 out of 5 stars 41
-
Narración:4.5 out of 5 stars 24
-
Historia4.5 out of 5 stars 25
In Hug Your People, Jack Mitchell shares his secrets for creating happy employees, secrets as simple as they are revolutionary.
-
5 out of 5 stars
-
good book.
- De Chance Woodal en 11-06-22
De: Jack Mitchell
-
Coloring Outside the Lines
- Business Thoughts on Creativity, Marketing, and Sales
- De: Jeff Tobe
- Narrado por: Jeff Tobe
- Duración: 2 h y 48 m
- Versión completa
-
General4.5 out of 5 stars 92
-
Narración:4.5 out of 5 stars 83
-
Historia4.5 out of 5 stars 83
This audio from creativity guru Jeff Tobe is an unusually charming collection of warm, funny, and instructive business tales. It provides numerous examples of street-smart sales tactics, exemplary customer service, and outside-the-lines marketing. The audio program encourages anyone with an entrepreneurial spirit by providing story after story of creative ideas and inspiration. In Coloring Outside the Lines: Business Thoughts on Creativity, Marketing, and Sales, Jeff Tobe shows that when you compete head-on in business you are just agreeing to play by the same old rules.
-
5 out of 5 stars
-
Hilarious and Charming, yet still Authentic
- De Michael Beyer en 02-09-23
De: Jeff Tobe
-
Flipping the Switch
- Unleash the Power of Personal Accountability Using the QBQ!
- De: John G. Miller
- Narrado por: John G. Miller
- Duración: 1 h y 38 m
- Versión completa
-
General4.5 out of 5 stars 221
-
Narración:5 out of 5 stars 186
-
Historia4.5 out of 5 stars 187
In QBQ! The Question Behind the Question, John G. Miller revealed how personal accountability helps to create opportunity, overcome obstacles, and achieve goals by eliminating blame, complaining, and procrastination. The result? Stronger organizations, more dynamic teams, and healthier relationships. Now Miller takes listeners to the next level to show how they can use the power of the QBQ! and personal accountability every day. When a light switch is flipped the flow of energy that is released reaches the lightbulb in an instant, bringing it to life.
-
4 out of 5 stars
-
Quick listen
- De Shea en 09-20-23
De: John G. Miller
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- De: Leonardo Inghilleri, Micah Solomon
- Narrado por: Sean Pratt
- Duración: 5 h y 39 m
- Versión completa
-
General4.5 out of 5 stars 159
-
Narración:4.5 out of 5 stars 131
-
Historia4.5 out of 5 stars 131
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
5 out of 5 stars
-
Great book, recommended!
- De KLD en 07-03-15
De: Leonardo Inghilleri, y otros
-
Fred 2.0
- New Ideas on How to Keep Delivering Extraordinary Results
- De: Mark Sanborn, Margaret Kelly - foreword
- Narrado por: Stephen Bel Davies
- Duración: 4 h y 40 m
- Versión completa
-
General4 out of 5 stars 80
-
Narración:4.5 out of 5 stars 76
-
Historia4 out of 5 stars 77
Nine years ago, best-selling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story inspired millions. Companies - even, cities - were inspired to turn the ordinary into the extraordinary each day. Today, with stiff competition from the networked global economy, delivering extraordinary results is more important than ever. With Fred 2.0, Mark not only revisits the original Fred to gain new insights, but also equips all of us with new strategies to achieve more.
-
4 out of 5 stars
-
Excellent extension of The Fred Factor
- De Mike Henry Sr. en 02-07-15
De: Mark Sanborn, y otros
-
Be Amazing or Go Home
- Seven Customer Service Habits That Create Confidence with Everyone
- De: Shep Hyken
- Narrado por: Timothy Andrés Pabon
- Duración: 3 h y 20 m
- Versión completa
-
General4.5 out of 5 stars 76
-
Narración:4.5 out of 5 stars 65
-
Historia4.5 out of 5 stars 65
Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master - and Shep Hyken knows the tricks to making it your own. In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game.
-
2 out of 5 stars
-
Basic common sense!
- De RENATA LAIR en 05-30-23
De: Shep Hyken
-
The Power of Nice
- How to Conquer the Business World with Kindness
- De: Linda Kaplan Thaler, Robin Koval
- Narrado por: Linda Kaplan Thaler, Robin Koval
- Duración: 2 h y 58 m
- Versión completa
-
General4 out of 5 stars 208
-
Narración:4.5 out of 5 stars 143
-
Historia4.5 out of 5 stars 140
Linda Kaplan Thaler and Robin Koval have moved to the top of the advertising industry by following a simple but powerful philosophy: it pays to be nice. While so many companies encourage a dog-eat-dog mentality, The Kaplan Thaler Group has succeeded through chocolate and flowers.
-
2 out of 5 stars
-
For selected audiences
- De Coach Brock en 10-15-07
De: Linda Kaplan Thaler, y otros
-
The Little Big Things
- 163 Ways to Pursue EXCELLENCE
- De: Tom Peters
- Narrado por: Tom Peters
- Duración: 11 h y 57 m
- Versión completa
-
General4 out of 5 stars 321
-
Narración:4 out of 5 stars 135
-
Historia4 out of 5 stars 135
"Years ago, I wrote about a retail store in the Palo Alto environs—a good one, which had a box of two-cent candies at the checkout. I subsequently remember that 'little' parting gesture of the two-cent candy as a symbol of all that is Excellent at that store. Dozens of people who have attended seminars of mine have come up to remind me, sometimes 15 or 20 years later, of “the two-cent candy story,” and to tell me how it had a sizable impact on how they did business."
-
1 out of 5 stars
-
Really hard to listen
- De Alexander en 06-03-10
De: Tom Peters
-
Winging It: Stop Thinking, Start Doing
- Why Action Beats Planning Every Time
- De: Emma Isaacs
- Narrado por: Emma Isaacs
- Duración: 6 h y 9 m
- Versión completa
-
General4.5 out of 5 stars 87
-
Narración:5 out of 5 stars 66
-
Historia4.5 out of 5 stars 65
Women are notorious over-preparers and underestimators when it comes to their own readiness to try something new. But as Emma teaches, what most often holds us back are our own fears, excuses, and doubts. With her revolutionary manifesto, Winging It, Emma shares a rallying cry for all women to “do the things that scare you, build your wealth, make an impact, fail lots, and get up and try again”.
-
4 out of 5 stars
-
Good advice
- De Amanda Schmidt en 05-28-21
De: Emma Isaacs
-
HR on Purpose
- Developing Deliberate People Passion
- De: Steve Browne
- Narrado por: Steve Browne
- Duración: 3 h y 24 m
- Versión completa
-
General4.5 out of 5 stars 199
-
Narración:4.5 out of 5 stars 168
-
Historia4.5 out of 5 stars 168
Can you be in HR for more than 30 years and still be geeked out about it? The answer is yes, you can! HR leader and popular Everyday People blogger Steve Browne takes a fresh look at HR through an engaging assortment of real-life examples, insights, and epiphanies and encourages practitioners to drop the preconceptions of what HR should be and instead look to what HR could be. Listen to this book to rekindle your passion for a field that is vibrant and vital and touch the lives of everyone you encounter with HR on Purpose!
-
5 out of 5 stars
-
Enjoyable book about the HR profession
- De Rancher en 06-22-19
De: Steve Browne
-
You've Got 8 Seconds
- Communication Secrets for a Distracted World
- De: Paul Hellman
- Narrado por: Paul Hellman
- Duración: 4 h y 37 m
- Versión completa
-
General4 out of 5 stars 128
-
Narración:4.5 out of 5 stars 115
-
Historia4.5 out of 5 stars 112
Every day at work, people do three things: talk, listen, and pretend to listen. That's not surprising when you consider that the average attention span has dropped to 8 seconds. To break through, says high-stakes communications expert Paul Hellman, you need to focus on your audience, be slightly different, and deliver with finesse.
-
1 out of 5 stars
-
I gave him 7200 seconds!
- De Hyytekk en 08-02-19
De: Paul Hellman
-
Success Is for You
- Using Heart-Centered Power Principles for Lasting Abundance and Fulfillment
- De: David R. Hawkins MD
- Narrado por: Peter Lownds
- Duración: 6 h y 10 m
- Versión completa
-
General4.5 out of 5 stars 350
-
Narración:5 out of 5 stars 292
-
Historia4.5 out of 5 stars 290
Success Is for You draws upon many concepts that fans of Dr. Hawkins will recognize and applies them to the world of business and the psychology of success. Expanding upon the illuminating discussion of the attractor patterns of success from Power vs. Force, this remarkable never-before-published book pulls back the curtain on the inner workings of the successful mind. Success, according to Dr. Hawkins, is an attitude we inhabit rather than a goal we strive for.
-
5 out of 5 stars
-
Actually some new stuff for me...
- De Amazon Customer en 03-28-17
-
The Relationship Economy
- Building Stronger Customer Connections in the Digital Age
- De: John R. DiJulius III
- Narrado por: Joel Richards
- Duración: 5 h y 22 m
- Versión completa
-
General5 out of 5 stars 23
-
Narración:5 out of 5 stars 21
-
Historia5 out of 5 stars 21
In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalization and relationships are more important now than ever - and they will be the key to success for businesses moving forward.
-
5 out of 5 stars
-
Reinforces core values
- De Vicki Cloutier en 04-07-22
-
Go-Givers Sell More
- De: Bob Burg, John Mann
- Narrado por: Bob Burg, John Mann
- Duración: 3 h y 47 m
- Versión completa
-
General4.5 out of 5 stars 1,450
-
Narración:4.5 out of 5 stars 1,200
-
Historia4.5 out of 5 stars 1,197
Most of us think of sales as convincing potential customers to believe or do something they don't really want to. But that cutthroat mentality makes the process much harder than it has to be—especially in an economic downturn, when customers are more suspicious and defensive. It's far more productive (and satisfying) when salespeople think like Go-Givers and focus exclusively on creating value for the customer.
-
1 out of 5 stars
-
Do you really not know that you give to get?
- De Sandy en 09-23-10
De: Bob Burg, y otros
-
High-Tech, High-Touch Customer Service
- Inspire Timeless Loyalty in the Demanding New World of Social Commerce
- De: Micah Solomon
- Narrado por: Micah Solomon, Sean Pratt
- Duración: 6 h y 7 m
- Versión completa
-
General4 out of 5 stars 81
-
Narración:4.5 out of 5 stars 69
-
Historia4 out of 5 stars 70
In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.
-
5 out of 5 stars
-
This is the book that cracks the code!
- De Nick Morgan en 04-30-13
De: Micah Solomon
-
The Spirit of Kaizen
- Creating Lasting Excellence One Small Step at a Time
- De: Bob Maurer, Leigh Ann Hirschman
- Narrado por: Bob Maurer
- Duración: 4 h y 8 m
- Versión completa
-
General4.5 out of 5 stars 655
-
Narración:4.5 out of 5 stars 557
-
Historia4.5 out of 5 stars 553
UCLA psychologist and organizational consultant Dr. Robert Maurer provides a simple and proven effective technique for making major changes with minimal disruption. Applying the operational concept of kaizen - small, continual improvements - to common management challenges, managers can drive major improvements with a series of well-planned techniques for boosting quality, innovation, sales, and morale.
-
5 out of 5 stars
-
A must for anyone that wants to achieve.
- De Patrick en 01-08-14
De: Bob Maurer, y otros
-
The High-Speed Company
- Creating Urgency and Growth in a Nanosecond Culture
- De: Jason Jennings, Laurence Haughton
- Narrado por: Jason Jennings
- Duración: 6 h y 52 m
- Versión completa
-
General5 out of 5 stars 28
-
Narración:5 out of 5 stars 27
-
Historia4.5 out of 5 stars 27
Best-selling author Jason Jennings believes that urgency and speed are keys to the growth of any business. Leaders need to adapt and ignite their workplace cultures to prevent everyone from falling behind. Jennings draws on years of research and 11,000+ in-depth interviews with executives, business owners, and CEOs across the country to uncover how successful leaders build cultures that support constant innovation and growth.
-
5 out of 5 stars
-
Incredible testament to the spirit of positive growth and change
- De Alexandra d. en 04-05-23
De: Jason Jennings, y otros
Lo que los oyentes dicen sobre Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
-
Total5 out of 5 stars
-
Ejecución5 out of 5 stars
-
Historia5 out of 5 stars
- Juanita Hernandez
- 02-24-19
An all time favorite: I use it, I share it
These lessons are great for anyone in customer service of any kind.
I have used it several ways to teach staff and to structure staff meetings. Most recently, I sent staff on photo/video scavenger hunts to find "Little Wows" and "Backstage Items". I then had them consider the questions they commonly hear and what they really mean. They made a little video of the Question and the Real Question. We work in healthcare and when they hear, "Are you short-staffed?" from a patient, perhaps they are hearing, "Will you have time to take care of me (and keep me safe)?" Sometimes a coworker will ask, "Are you busy?" as they are going between six rooms at just short of a run. Their first thought might be, "Are you kidding? Yes, I am busy, Are you blind?" But when they learned to hear the question behind the question, they understood, "are you busy?" meant, "can you help me?".
They had a blast and really understood it. Every lesson has great treasures!
This is a MUST read. Then SHARE it.
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña
-
Total5 out of 5 stars
-
Ejecución5 out of 5 stars
-
Historia5 out of 5 stars
- Mylea
- 12-04-18
Awesome Book.
I absolutely loved this book. Wise words of wisdom. Will definitely use this advise in my personal and professional life.
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña
esto le resultó útil a 1 persona
-
Total5 out of 5 stars
-
Ejecución5 out of 5 stars
-
Historia5 out of 5 stars
- Jason daCosta
- 12-10-22
Awesome book
What a great read and book, really makes you think about your day to day work
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña
-
Total5 out of 5 stars
-
Ejecución5 out of 5 stars
-
Historia5 out of 5 stars
- chris a knobloch
- 11-10-23
Simple and Powerful!
I could listen to this 10 more times and learn something new each time. Great prospective from within. Thx for sharing
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña
-
Total5 out of 5 stars
-
Ejecución5 out of 5 stars
-
Historia5 out of 5 stars
- Anonymous User
- 02-16-23
Love it!
So good for yourself and leading a team of employees. Fast read and great information.
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña
-
Total5 out of 5 stars
-
Ejecución5 out of 5 stars
-
Historia5 out of 5 stars
- Kelly A. Mckinney
- 03-19-20
loved it
As a diehard Disney Fan and an Operator in Retail this book is simply Outstanding!
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña
-
Total5 out of 5 stars
-
Ejecución5 out of 5 stars
-
Historia5 out of 5 stars
- R C Calloway
- 04-19-22
Enjoyable and Insightful
Great book! my favorite take away is simply, "Everything speaks.". Quick and enjoyable read for sure!!
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña
-
Total5 out of 5 stars
-
Ejecución5 out of 5 stars
-
Historia5 out of 5 stars
- Michelle Welch
- 07-16-18
Exceptional book
The lessons were amazingly relatable! have recommended this to others in my organization to read.
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña
esto le resultó útil a 1 persona
-
Total5 out of 5 stars
-
Ejecución5 out of 5 stars
-
Historia5 out of 5 stars
- Anna
- 06-10-19
Great book
Very nice book. I would recommended this book to everyone, not just businessmen. It teaches about importance of humanity and respect, high performance and responsibility.
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña
esto le resultó útil a 1 persona
-
Total5 out of 5 stars
-
Ejecución5 out of 5 stars
-
Historia5 out of 5 stars
- Anonymous User
- 05-10-20
Must read for industries!
I thoroughly enjoyed Dennis’ insights and experience in providing exceptional customer service. Great book, great ideas, and great stories...a must read for all industries!
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña
esto le resultó útil a 1 persona