Three Tools for Tackling Tough Conversations

By: Phil M. Jones

Narrated by: Phil M. Jones

Finding ways to express yourself effectively in tense situations, from negotiations with a potential client to thorny discussions with a colleague, is the key to career success. In this workshop, communications expert Phil Jones shares how three key traits - curiosity, empathy, and courage - have the power to transform any encounter into a meaningful conversation and getting what you want.

You'll explore excerpts from three surprising titles that forever changed how Phil approaches complex conversations - and meet a precocious, telekinetic young heroine; a master of asking the right questions; and a leader who takes off their armor, embraces vulnerability, and leads with courage.

Key Takeaways:

• Meet in Person: Face-to-face interactions give you surprising insight and power
• Turn Your Vulnerability into a Strength: Tips for staying open and creating new opportunities
• Flex Your Empathy Muscles: Simple practices to help you feel across the aisle and disarm the situation
• Find Win-Wins: How curiosity and “micro-asks” help you get what you want

About the Mentor:

Everyone has something to sell. Phil M. Jones believes we can influence people and get results - all while maintaining our integrity. He’s made it his life’s work to demystify the decision-making process, reframe what it means to “sell” and share communications skills that empower confidence and immediately impact our bottom line. Author of five international best-selling books, and the youngest winner of the coveted “British Excellence in Sales and Marketing Award”, Phil helps leaders and rising stars around the world have brave conversations and get what they want.

©2019 Audible Originals, LLC (P)2019 Audible Originals, LLC.

Bravo!!!!

So succinct. Easily digestible information. Makes it so easy to share. Thank you thank you thank you.

So true

The three steps are simple to follow, and the part about courage is so true!

Straight forward, powerful and clear

Do not need to say more than that it's straight forward, powerful and clear. Phil M Jones does not disappoint.

I had to take a few notes

I enjoyed listening to this audio book. I learned about the 7 questions you must ask in a conversation and it was eye opening for me. I recommend this book to anyone that is trying to learn how to tackle tough conversations!

Awesome

I love it. the narrator is excellent
first audible book I still finish. So awesome. I love the 3 points I will apply them. Curiosity, Empathy and Courage.

Very short but very good

I was immediately pulled into this audio book when a affectionately reflected on the book Matilda. His references other books just made me buy more books. Good job

Informative and Impactful

Great information! The outlined steps were easy to understand and it is delivered in a way that keeps the reader/listener engaged. To the point and avoids redundancy.

Tools for any conversation

The content is a very brief distillation from three popular books. The brief main points presented are very good. You would need the referenced books for examples and more depth, which is fine.
My only real issue is with this books title. The advice is for making any conversation successful. I did not get any particular insight for preparing myself or my employee for a difficult conversation.

Greasy recommending 3 books

Review 3 books that are great Very quick listen and easy to follow makes this a great choice

Encouraging

I enjoyed the topic and the performance. It’s short and is a synthesis of the authors insights and those of other authors. An encouraging listen for those who could use reminding of the power of remaining in connection to self and other when engaging in conversation that involves expressing needs or requests.