• Three Tools for Tackling Tough Conversations

  • By: Phil M. Jones
  • Narrated by: Phil M. Jones
  • Length: 29 mins
  • 4.3 out of 5 stars (384 ratings)

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Publisher's Summary

Finding ways to express yourself effectively in tense situations, from negotiations with a potential client to thorny discussions with a colleague, is the key to career success. In this workshop, communications expert Phil Jones shares how three key traits - curiosity, empathy, and courage - have the power to transform any encounter into a meaningful conversation and getting what you want. 

You'll explore excerpts from three surprising titles that forever changed how Phil approaches complex conversations - and meet a precocious, telekinetic young heroine; a master of asking the right questions; and a leader who takes off their armor, embraces vulnerability, and leads with courage. 

Key Takeaways:

  • Meet in Person: Face-to-face interactions give you surprising insight and power 
  • Turn Your Vulnerability into a Strength: Tips for staying open and creating new opportunities
  • Flex Your Empathy Muscles: Simple practices to help you feel across the aisle and disarm the situation
  • Find Win-Wins: How curiosity and “micro-asks” help you get what you want 

About the Mentor:

Everyone has something to sell. Phil M. Jones believes we can influence people and get results - all while maintaining our integrity. He’s made it his life’s work to demystify the decision-making process, reframe what it means to “sell” and share communications skills that empower confidence and immediately impact our bottom line. Author of five international best-selling books, and the youngest winner of the coveted “British Excellence in Sales and Marketing Award”, Phil helps leaders and rising stars around the world have brave conversations and get what they want. 

©2019 Audible Originals, LLC (P)2019 Audible Originals, LLC.

Audible Books Explored In this Workshop

Matilda By: Roald Dahl
The Coaching Habit By: Michael Bungay Stanier
Dare to Lead By: Brené Brown

What listeners say about Three Tools for Tackling Tough Conversations

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Just an ad

This is just an ad for three books. Do not waste your time, it's not worth it.

2 people found this helpful

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Awesome

I love it. the narrator is excellent
first audible book I still finish. So awesome. I love the 3 points I will apply them. Curiosity, Empathy and Courage.

1 person found this helpful

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Short and Sweet!!!

This was absolutely excellent!!! Straight forward…informative…engaging. I really enjoyed the insight provided by the author.

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Spent your time elsewhere

Even sped up this was a waste of time. They
Really don’t tackle anything other than how to ask questions which isn’t really a way to tackle tough conversations.

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Informative and Impactful

Great information! The outlined steps were easy to understand and it is delivered in a way that keeps the reader/listener engaged. To the point and avoids redundancy.

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Short and to the point

This basically tells you not to be afraid of asking and how not to piss someone off. Good listen for someone that seems to always piss everyone off around them.

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nope

n 15 minutes in and I am learning about another book called Matilda and some eight-year-old asking questions that’s when I stopped.

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Realistic and from the author's experiences.

Motivational. Simple. Realistic and from the author's experiences. Very useful for me. I like how succinct it is. Curiosity. Empathy. Courage.

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Sales Pitch / Don't waste your time

This 30 min short is terrible. It's a sales pitch for 3 books you should purchase on audible. This doesn't address or layout how to approach a difficult conversation.

It is a waste of time.

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    4 out of 5 stars

it was okay

I enjoyed listening to this however at times it played a little bit of music that was distracting. I also liked the voice they chose to do the audio. I do not feel that this helped my communication skills though

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  • S
  • 09-30-22

Short, easy to assimilate

Great stories to help with complex topics. short enough to complete on a train ride into work.

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  • Mr Anthony Juniper-Nine
  • 07-15-22

short and simple

if you want to deal with difficult discussions read Matilda. that's the basic message.

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  • Amalia Diana Contreras Rios
  • 04-25-22

I couldn't connect with this book. I expected more

I couldn't connect with this book. I thought it was too boring. I expected more than what the title says.

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  • kostas
  • 03-15-22

don't waste 1 credit on this unless:

honestly it's a copy of the basic points of how to make friends and influence people , but adding some small stuff too . If you get it by audible plus then it's worth the read , otherwise just spend the 1 credit in the much better life changing book I said in the beginning.

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  • Sofia
  • 03-09-22

Surprisingly good for 30mins

Great tips and pointers for further exploration. Actionable advice that I’ll apply from today! Very inspiring and empowering.

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  • Ant
  • 01-05-22

The Best 30mins you will invest your time in.

The Storytelling was great and the book sums up everything perfectly. The time the book was done I was wanting more, I will now invest into Phill M.Jones books to see what else he has to offer.

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  • SteveN
  • 11-29-21

A Comprehensive Guide To Better Conversations

This is a very short but acurate account of an approach myself and other coaches are transitioning towards in order to nurture growth and happiness. No this isn't a liberal lesson on empathy (although empathy is important), it is collection of condensed points developed by the best business and coaching minds and thus worth just under an hour of your time.

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  • D
  • 08-21-21

Could have been more direct but still great

Great advice. Sped up to 1.40x as I was getting bored with the scene setting stories.

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  • Simon
  • 08-21-21

ok listen

little more than a book review but pleasant enough half hours worth of listening.

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