The Customer Loyalty Loop

The Science Behind Creating Great Experiences and Lasting Impressions

De: Noah Fleming

Narrado por: Walter Dixon

How do you grow a truly sustainable business in the hypercompetitive 21st century? By using the practical, psychology-based strategies in this book to dive into the mind of your customer and enhance your business's customer experience by creating "buying loops" that keep your customers coming back for more.

The Customer Loyalty Loop includes proven, science-backed secrets for building legions of loyal customers who will become evangelists for your business, buy from you repeatedly, and actually enjoy doing business with you.

You will learn a wide variety of simple but powerfully effective strategies, such as:

• How to stop using gimmicks and trick promotions to encourage repeat business, and what to do instead that will keep your customers coming back for more.
• How to use the "Butler Secret" to achieve results superior to any marketing campaign or promotion you'll ever dream up.
• Why providing the best customer service isn't enough anymore, and what you must do instead if you want your business to keep growing in the 21st century.
• The "Bentley Strategy" that will immediately and dramatically increase customer loyalty to your business.
• And many more proven tactics and strategies.

©2016 Noah Fleming (P)2016 Gildan Media LLC

Best business book of its kind. A must read.

Best business book of its kind. A must reas for any businessperson no matter their background or TOTJ.

The content is great. The reader not so much

The content is really really good so please buy it but the reader sounds very much like a computer generated voice at the beginning of the book and progressively gets better.

Great info but boring narration

I really enjoyed hearing this story but the narrators voice put me to sleep. I had to listen in small increments.

Brilliant insight

What made the experience of listening to The Customer Loyalty Loop the most enjoyable?

The depth of insight and research done into the phyche of the customer puchase cycle.

Who was your favorite character and why?

No characters in this book

What does Walter Dixon bring to the story that you wouldn’t experience if you just read the book?

You can hear in Walter Dixon's voice the key points that need to be put across to the reader

Did you have an extreme reaction to this book? Did it make you laugh or cry?

Yes! It was an eye opener and made me think twice, three times, no, many, many times how I need to improve my customer relationships

Any additional comments?

I am in the process of growing a new start-up business, so this book was absolutely key to me. I can certainly get things right from the outset.

I expected more

The book has relevant elements about the customer loyalty but it over simplifies the way organizations work